Very pleasant.
We enjoyed our stay very much, however the administration and checking in and out is extremely tedious, and for some reason unnecessarily complicated. The apartment has everything you need and is well located. The welcome gift was much appreciated.
Cleanliness
3.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
4.0
Stacey B
Short stay ⋅ Family with young children
2.6
Sep 2020
Wasn't happy with the service and some things in the apartment.
It was a pre birthday weekend. I wasn't happy at all. The ice trays weren't clean, warm water wasn't that warm, room was filled with smoke from a braai, don't know where it came from.
Hi Stacey,
Again my sincere apologies that your birthday was not what you wished for. Till today, we could not establish where the braai smoke came from but received confirmation from others around the building that they had the same issue during this Heritage weekend. We really wished that we could have accommodated your last minute check in time change that you requested the day of check in but the day was already scheduled according to your original preferred time of 17:30. We always try and be as accommodating as possible with last minute changes but that day it was just not possible without neglecting others on their confirmed times.
We hope some day, you will allow us to host you again and we trust that the experience will exceed expectation.
Keep well Stacey and look after yourself.
Regards
Yolandi
Hallo Stacey,
Weereens my opregte verskoning dat jou verjaarsdag nie was waarvoor jy gewens het nie. Tot vandag toe kon ons nie vasstel waar die braairook vandaan kom nie, maar het bevestiging van ander rondom die gebou ontvang dat hulle dieselfde probleem gehad het tydens hierdie Erfenisnaweek. Ons het regtig gewens dat ons jou laaste minuut inkloktydverandering kon akkommodeer het wat jy die dag van inklok versoek het, maar die dag was reeds geskeduleer volgens jou oorspronklike voorkeurtyd van 17:30. Ons probeer altyd so tegemoetkomend moontlik wees met laaste minuut veranderinge, maar daardie dag was dit net nie moontlik sonder om ander op hul bevestigde tye af te skeep nie.
Ons hoop dat u ons eendag weer sal toelaat om u te huisves en ons vertrou dat die ervaring die verwagting sal oortref.
Hou goed Stacey en kyk na jouself.
Groete
Yolandi
This review has been automatically translated using Google.
Johan V
Short stay ⋅ With partner
4.0
Sep 2017
Well located, nice parking!
Very nice place to stay, centrally located, with safe parking.
Goed geleë, lekker parkeerplek!
Baie lekker blyplek, sentraal geleë, met veilige parkeerplek.
This review has been automatically translated using Google.
Cleanliness
4.0
Service
4.0
Location
4.0
Safety
4.0
Value for money
4.0
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