Dear Julian. I apologise for your stay being uncomfortable. As explained to you when you checked in I reside on the premises and would have brought you a fan if it was too hot or arranged for the underfloor heating to be switched on if it was too cold if only I had known. It is difficult for me to judge either way as I do not reside in the unit.
I was not aware that the towel rail was broken, and here again, if you had informed me after you had checked in I could have had it repaired. I am holding the R1 000 breakage deposit (not for the towel rail which I personally repaired after your departure) but pending the return of the laundry as there were red stains found on the bedding. I am hoping they will come out in the wash. Please supply me with your banking details. I will refund your breakage deposit to you with pleasure once we can check on the laundry when it is returned to us.
Liewe Julian. Ek vra om verskoning dat jou verblyf ongemaklik was. Soos aan jou verduidelik toe jy ingeboek het, woon ek op die perseel en sou vir jou 'n waaier gebring het as dit te warm was of gereël het dat die ondervloerse verhitting aangeskakel word as dit te koud was as ek net geweet het. Dit is vir my moeilik om enige manier te oordeel aangesien ek nie in die eenheid woon nie.
Ek was nie bewus daarvan dat die handdoekreling stukkend was nie, en hier weer, as jy my ingelig het nadat jy ingeboek het, kon ek dit laat herstel het. Ek hou die R1 000 breekskadedeposito (nie vir die handdoekreling wat ek persoonlik na jou vertrek herstel het nie) maar hangende die terugbesorging van die wasgoed aangesien daar rooi vlekke op die beddegoed gevind is. Ek hoop hulle sal in die was uitkom. Verskaf my asseblief van jou bankbesonderhede. Ek sal jou breekskadedeposito met plesier aan jou terugbetaal sodra ons na die wasgoed kan kyk wanneer dit aan ons terugbesorg word.
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Paul R
Short stay ⋅ With friends
4.8
Mar 2022
Very relaxing.
The flat was a little bit further from the beach than I expected but in a very nice situation. The walking did us good.
Esmerelda, we are happy to report that we have replaced the old TV set with a new flat screen one.
Esmerelda, ons is bly om te rapporteer that ons die ou TV-stel vervang het met 'n nuwe platskerm een.
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Mike C
Short stay ⋅ Family with young children
4.8
Oct 2018
Really nice place to relax.
Merele was really friendly and helpful, the place is quiet and clean, everything you need on the premises, walking distance to a beautiful quiet beach! The kids also really enjoyed a lot!
Dear Mike,
Thank you for the lovely review. It was an absolute pleasure hosting you and your family. I hope to see you all again in the not-too-distant future.
Kind regards,
Merle
Dear Mike,
Thank you for the lovely review. It was an absolute pleasure hosting you and your family. I hope to see you all again in the not-too-distant future.
Kind regards,
Merle
This review has been automatically translated using Google.
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Address: 136 The Dunes, Main Road (MR394),, Keurboomstrand, 6600, Western Cape
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJGUzY2M0MWE2LTA3MTAtNGIyZC1iMTIxLWEwYjA3N2ZlZGFlNA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80
From R2 200 per night (sleeps 6)
5515136 The DunesMain Road (MR394),6600Western Cape021 201 890114:00-19:0010:00-34.01082815983823.423516331241