Ballots Bay - Silver Mist

5 reviews

Self Catering

Reviews

4.6/ 5

Based on 5 reviews

Excellent

Cleanliness

4.4

Location

4.6

Value for money

4.6

Service

4.6

Safety

5.0

Ileen B

Short stay ⋅ With partner

5.0

Aug 2024

Thoroughly enjoyed our stay; looking forward to returning. We really enjoyed our stay. We will definitely come back again for another visit.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Johannes

Ballots Bay - Silver Mist

Hi Ilene We are glad that you and Sarel had such a nice stay in Silver Mist! I hope you thoroughly enjoyed the romantic bath and outdoor shower! See you soon! Bassoon

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Derick H

Short stay ⋅ With partner

5.0

Aug 2024

Fantastic place! Very neat & clean. Friendly and helpful service. Thank you! We really enjoyed it!

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

View host response

Johannes

Ballots Bay - Silver Mist

We are very glad you enjoyed it! We try to maintain international standard at prices for the local market. We are proud to welcome many South African guests at Silver Mist together with our European clients! We'll see you again soon!

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Mariska S

Short stay ⋅ With partner

4.8

Aug 2024

We had a great stay! We really enjoyed our weekend. The wind was just very bad, but we will definitely come again. The place was nice and clean and nicely decorated. Thank you very much.

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Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

4.0

Les M

Short stay ⋅ With partner

4.8

Apr 2024

5 star accommodation for sure. The host stayed in touch a lot. We felt like royalty. The view, the room, the bath - something exceptional. Have already recommended to friends and we won't stay anywhere else if I'm in the area again. Absolutely beautiful!

This review has been automatically translated using Google.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

5.0

Asithandile D

Short stay ⋅ With partner

3.6

Sep 2024

The stay was good, the place was nice and had incredible views. The stay was great; however, we had to sleep on linen that was previously used and dirty. When we reported this, we were told that it was all in our heads. The host is actually very arrogant and doesn't have any regard for their guests. Secondly, we broke two of their glasses and were quoted for a whole set when they're available for sale individually.

Cleanliness

2.0

Service

4.0

Location

3.0

Safety

5.0

Value for money

4.0

View host response

Johannes

Ballots Bay - Silver Mist

We appreciate the review and the opportunity to address the concerns raised. At Silver Mist, we take great pride in maintaining the highest standards of cleanliness. We can assure you that all linen is thoroughly cleaned and replaced between each booking. The claim that linen was reused or dirty is entirely unfounded. We encourage future guests to refer to other reviews that reflect our commitment to cleanliness. Regarding the broken glasses, these were unfortunately disposed of in the outside bin without being reported to us. We followed up with the guests, as this was the first instance of a guest breaking both a wine glass and a champagne glass. We promptly replaced the broken items by purchasing new sets, as individual crystal glasses are not sold separately. We regret that the guests did not acknowledge responsibility for the breakages. Additionally, we were happy to accommodate the guests' request for 12 red roses, which we provided at our own expense. However, we did face some challenges during their stay, including a late check-out (1 hour and 45 minutes past the agreed time) and the condition in which the unit was left, with windows open, doors unlocked, and oil on the gas hob and floor. While we strive to make every guest experience a positive one, this particular experience was challenging for us as hosts. Nonetheless, we remain committed to providing exceptional service to all our guests.