Soete Rus

1 review

Self Catering

Reviews

2.2/ 5

Based on 1 review

Cleanliness

3.0

Location

1.0

Value for money

3.0

Service

3.0

Safety

1.0

Malcomb D

Short stay ⋅ With friends

2.2

Sep 2023

Beautiful home in a dodgy area. Beautiful big home which accommodated 16 of us comfortably. Unfortunately, that's where the good news ends. Bedtime on Friday night and one room was absolutely filthy. Sheets and pillows obviously not cleaned and even a condom wrapper under the pillow. Two rooms flooded when it rained. The live-in butler is more like an unwanted guest and is fairly dodgy himself. Although he helped an enormous amount to unpack and clean up all our mess it was rather uncomfortable having him hanging around all the time. Calls to the homeowner go unanswered.

Cleanliness

3.0

Service

3.0

Location

1.0

Safety

1.0

Value for money

3.0

View host response

Jenene

Soete Rus

Good day Malcomb, We have investigated the charges in the above review. First, one of your guests put a suitcase on the bed where the condom slip fell out of his pocket onto the bed. We as owners personally slept there 2 days before your group came and there were no condoms used during that time. We also receive videos of every room in the house before each guest arrives. One of your guests, Maritha Wagner, also visited the house ahead of time to decorate the house for the 50th birthday party. Maritha sent me a personal message about how neat and clean the house is. We did notice that two of the rooms' sliding doors had a small leak in the rubber and with the big rainstorm in the Cape some water could get into the rooms. However, it did not spill over. It is currently being attended to. We are not sure what the charge against Tadiwa, the maid, is. His services are offered free of charge and has never made himself a nuisance to any guest.

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