Beste Margie, baie dankie vir jou baie komplimentêre resensie. Indien 'n versoek ontvang word vir 'n dubbelbed vir 2 volwassenes wat deel, weet ons nie of jy 'n koningingrootte-bed vir 'n paartjie of aparte beddens benodig nie. Maak asseblief volgende keer seker jy versoek 'n koningingrootte-bed. Weereens baie dankie dat u die tyd geneem het om ons 'n gelukkige resensie te gee. Ek wens jou Geseënde Kersfees en 'n wonderlike 2023 toe. Hoop om jou binnekort te sien. Lorraine Bell

Liewe Gloudina, Verskoning vir die laat reaksie, die lewe was 'n bietjie mal. Baie dankie vir jou baie vriendelike gradering en meer belangrik 'n miljoen dankie dat jy die tyd geneem het om kommentaar te lewer. Ons sal poog om die 5de ontbrekende ster op kliëntediens te vervang. Pas op en hoop om jou binnekort te sien, Lorraine Die Bell Inn

Dear Liphapang, Thank you for taking the time to scribe a report on our establishment. Firstly, I have reviewed your original request and can find no request for a double bed. We do not have any single beds in our Inn, we have doubles and three-quarter beds which are substantially larger than a single bed. You did originally request 1 x double for 1 adult, no mention of the word double bed. A double in the hospitality industry means a room for 2 adults sharing and we have 2 different rates for a double and a single rate which is for 1 adult per room and not a single bed. I did request you to confirm whether your booking was for 1 person or 2 adults to avoid sending you an incorrect quote and nowhere did you specify it must be a double bed. If you had made me aware on your arrival I could have checked whether we had a room with a double bed available. The TV problem I will agree 100% with you and they are checked each morning. I did get our TV Technician to make a call at his first available opportunity which was the first day I was aware there was a problem. In our defence, we can check a TV is working, switch off and in the time between testing and switching on again, the TV could have developed a problem as all appliances can. In the case of your TV, the settings had been changed and I am not knowledgeable in resetting the settings as the installations is not an ordinary household installation, hence I pay for a call out from the professionals. We certainly do have free Wi-Fi available in all rooms - in the rules of the guest house, there is an explanation to request your Wi-Fi password from reception. The rules of the guest house are posted on the inside of the bedroom cupboard doors. I do apologise that your stay was not what you expected but hopefully in future, you will communicate with management to make them aware of your requirements and expectations. Regards, Lorraine Bell The Bell Inn Pinetown

Beste Ronel, Sjoe! Baie baie dankie dat jy die tyd geneem het om vir ons so 'n wonderlike resensie te gee. Ons probeer wel, dit is net wonderlik om die sukses van hul pogings met my personeel te deel. Miljoene dankies en hoop om jou in die nabye toekoms weer te sien. Kyk mooi na jouself, Lorraine Die Bell Inn