The Humble Holiday Home

1 review

Self Catering

Reviews

1.8/ 5

Based on 1 review

Cleanliness

2.0

Location

3.0

Value for money

2.0

Service

1.0

Safety

1.0

Palesa M

Short stay ⋅ Family with young children

1.8

Dec 2023

Unpleasant. Upon arrival: the washing machine was not working. The microwave was broken and had to be replaced. The oven had no trays, which had to be bought. The kitchen sink was blocked and had to be fixed. Tenants on the premises were very busy, and the gate was constantly opening and closing to people we did not know or were not introduced to, compromising our safety. The garage doors did not work. We slept in white sheets (upon my request) for 4 nights without them being changed. The trash was not collected throughout our stay. All round terrible experience. This premises is not worth listing.

Cleanliness

2.0

Service

1.0

Location

3.0

Safety

1.0

Value for money

2.0

View host response

Nomvuyiso

The Humble Holiday Home

Dear Palesa, Thank you for sharing your feedback about your stay at The Humble Holiday Home. We apologise for any inconvenience you experienced during your visit and for the late reply. We take all concerns seriously and have addressed the issues you mentioned promptly. We've replaced the faulty appliances and ensured that our property meets all confirmed characteristics. As part of our commitment to providing a comfortable stay, we maintain a policy of providing clean, fresh, and white bedding at all times. Bedding is changed promptly according to our hosting policies. Daily cleaning services are also available upon request at a nominal rate. Thank you for choosing The Humble Holiday Home. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, The Humble Holiday Home