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The Riverhouse

22 reviews
Guest House

Reviews

4.3/ 5

Based on 22 reviews

Very Good
Cleanliness
4.3
Location
3.9
Value for money
4.3
Service
4.7
Safety
4.4
Denise C
1 night stay ⋅ Individual traveller
5.0
Jul 2024

Very good and friendly service. Very good and friendly service. The room was very cold, but there were enough heaters, warm blankets, and an electric blanket on the bed.

Baie goeie en vriendelike diens. Baie goeie en vriendelike diens. Die kamer was baie koud, maar daar was genoeg verwarmers, warm komberse, en 'n elektriese kombers op die bed.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Deluxe King Room
Andries Petrus D
1 night stay ⋅ On business
4.8
Jul 2024

Service, hospitality and value for money. Good service and comfortable stay.

Goeie diens en gerieflike verblyf.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Room stayed in
Queen Room
Philip F
1 night stay ⋅ With partner
4.8
Aug 2023

Neat and the staff are very friendly. Had dinner at the golf club just around the corner. Very good service and value.

Netjies en die staf is baie vriendelik. Het by die gholfklub net om die hoek gaan eet. Baie goeie diens en waarde.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
King Room with Garde...
Anonymous Guest
1 night stay ⋅ With partner
3.4
Mar 2024

Cleanliness
1.0
Service
5.0
Location
3.0
Safety
4.0
Value for money
4.0
Room stayed in
Family Room
Thomas K
1 night stay ⋅ With friends
4.8
May 2023

Halfway overnight from Sodwana. Riverhouse is a gem in Estcourt.

Halfpad oornag vanaf Sodwana. Riverhouse is 'n juweel in Estcourt.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Queen Room
Gretchen B
1 night stay ⋅ With partner
4.6
Jan 2023

Very pleasant. KT was great. Rooms great food excellent. Just a pity about the drain smell which wafted in. But if that can be fixed, 200%.

Cleanliness
5.0
Service
5.0
Location
4.0
Safety
4.0
Value for money
5.0
Room stayed in
King Room with Garde...
Karin
The Riverhouse

Hi Gretchen, thank you for your review. Just to let you know this is a municipal problem and has been since sorted. Kind Regards, Karin.

Hallo Gretchen, dankie vir jou resensie. Net om jou te laat weet dit is 'n munisipale probleem en is sedertdien gesorteer. Vriendelike groete, Karin.

This review has been automatically translated using Google.
Garima S
Short stay ⋅ Family with young children
4.6
Jan 2023

It was good and safe. Non stick utensil was old and carbon layer was coming out.

Cleanliness
5.0
Service
4.0
Location
4.0
Safety
5.0
Value for money
5.0
Room stayed in
Family Room
Nadine D
1 night stay ⋅ Family with young children
4.4
Jul 2023

Friendly service. Highly recommended. Hostess/owner friendly and very helpful.

Vriendelike diens. Hoogs aanbeveel. Gasvrou/eienaar vriendelik en baie behulpsaam.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
5.0
Location
5.0
Safety
4.0
Value for money
5.0
Room stayed in
Family Room
Anthony B
1 night stay ⋅ On business
4.2
Sep 2023

Adequate for overnight, noisy location. Room was adequate but close to a noisy street.

Cleanliness
5.0
Service
5.0
Location
3.0
Safety
4.0
Value for money
4.0
Room stayed in
Queen Room
Jandre L
1 night stay ⋅ Family with young children
2.0
Dec 2023

Would not recommend. Booked 2 rooms with en-suite and only one had en-suite. Setting and location are good, but general tidiness and cleanliness lacks. Same renovations works underway without prior notification.

Cleanliness
1.0
Service
2.0
Location
2.0
Safety
2.0
Value for money
3.0
Room stayed in
Deluxe King Room
Room stayed in
Family Room
Karin
The Riverhouse

Hi Jandre, I really feel that this review was unfair. Firstly, we were indeed busy with renovations. It was the veranda that was being renovated and I didn't think it would inconvenience guests too severely. Your original booking was for Room 5 which was the garden annex and Room 3 which is in the main house. Seeing as these rooms are quite far apart and they were a family, I felt it would be more suitable to move you from the smaller garden annex to the room in the main house which is adjacent to the room that you had booked. Despite it being a more expensive room with a king-size bed and its own shower, I moved you at no extra costs as I desired to keep you satisfied and comfortable. Both rooms have their own showers and no one shares a bathroom. The only slight issue is that Room 2's shower is down a small passage. I didn't believe this would be a concern as you are family. You gave me a low score on cleanliness which I find odd as my rooms are very tidy and most people score me highly on that. You also gave a low score on service. I believe this is unfair as I know that my staff go out of their way to welcome guests and make them feel at home.

Hallo Jandre, Ek voel regtig dat hierdie resensie onregverdig was. Eerstens was ons inderdaad besig met opknappingswerk. Dit was die stoep wat opgeknap word en ek het nie gedink dit sou gaste te erg benadeel nie. Jou oorspronklike bespreking was vir Kamer 5 wat die tuinaanhangsel was en Kamer 3 wat in die hoofhuis is. Aangesien hierdie kamers redelik ver van mekaar is en hulle 'n gesin is, het ek gevoel dit sou meer geskik wees om jou van die kleiner tuinaanhangsel na die kamer in die hoofhuis te skuif wat aangrensend is aan die kamer wat jy bespreek het. Ten spyte daarvan dat dit 'n duurder kamer is met 'n koninggrootte-bed en sy eie stort, het ek jou sonder ekstra koste verskuif omdat ek begeer het om jou tevrede en gemaklik te hou. Albei kamers het hul eie storte en niemand deel 'n badkamer nie. Die enigste effense probleem is dat Kamer 2 se stort in 'n klein gang af is. Ek het nie geglo dit sou 'n bekommernis wees nie aangesien julle familie is. Jy het vir my 'n lae telling oor netheid gegee wat ek vreemd vind aangesien my kamers baie netjies is en die meeste mense my hoog daarop aanteken. Jy het ook 'n lae telling op diens gegee. Ek glo dit is onregverdig aangesien ek weet dat my personeel uit hul pad gaan om gaste te verwelkom en hulle tuis te laat voel.

This review has been automatically translated using Google.

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4.3/5

Karin Verified

Properties 1

Reviews 22

On LekkeSlaap 7 years

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From
From R 830
per night (sleeps 2)
22 reviews
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SECURE PAYMENT VIA
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From
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per night (sleeps 2)
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  • Capacity: 11 people
  • All ages welcome
  • Check-in: 14:00 to 19:00
    Check-out: 10:00
  • Address: 8 Drummond Road, Estcourt, 3310, KwaZulu-Natal
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA9068e992516405d0a0d3d608a0c880d96e01fefb94a7100fbdf27ada4d578746ecadd25bd282f4db537fc0a230f020c629eb?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R830 per night, for 2 ppl 22 5 1 5 8 Drummond Road Estcourt 3310 KwaZulu-Natal 021 201 8901 14:00-19:00 10:00 -29.011443095342 29.881101250648

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