Dankie vir jou terugvoering. Dit is jammer jy het dit nie by die kantoor aangemeld nie, ons kon jou na 'n ander kamer geskuif het.

Baie dankie, was lekker om julle by Thembe Eco Lodge te he, sien julle binnekort weer

Baie dankie vir positiewe review. Hoop om julle weer te sien

Beste Beane, Baie dankie vir die terugvoer. Soos tereg genoem, het ons uit ons pad gegaan om dit vir julle so gerieflik moontlik te maak, veral met die onweer op die dag van jul aankoms. Ons het regtig net probeer goed doen deur vir julle 'n rondawel aan te bied eerder as om julle in die weer te los by die geriewe waarvoor daar bespreek was. Geen ekstra kostes is gehef vir die gebruik van die rondawel nie. Dis jammer dat julle nie hierdie gebaar positief ervaar het nie. Die grasdakke in die rondawels word wel gespuit vir insekte as dit leeg is, maar omdat dit in die bos geleë is, kan stof, insekte en geitjies nie ten volle weggehou word nie. Om op te maak vir die ongerief met die spinnerakke, geitjiemis en dies meer, het ons 'n volledige skoonmaakdienste gebied. Dis jammer dat julle nie die probleme rakende die watersisteem, toilet en krane onder ons aandag gebring het nie. Ons sou graag die geleentheid wou gehad het om hierdie probleme onmiddelik aan te spreek tydens jul verblyf. Al is jul kommentaar rakende die rondawels sowel as die leë tentekamp telleurstellend, wil ons julle ook bedank vir die positiewe punte. Groete, Martina

Jammer vir die ongerief , werk op verbeterings

Thank you for the possitive vibe. Hope to see you again

Die lugversorger se gas was klaar en is die volgende dag laat volmaak. Die gaste het glad nie gekla oor enige iets behalwe die lugversorging wat nie gewerk het nie. Die eenhede is gewoonlik baie netjies binne maar skoonmakers werk nie vakansiedae en Sondae nie.

Good day, I the owner of Thembe Eco Lodge where there personally to checked in this Family from Kimberly. There's a big board as you turn off from the tar road and 8 other boards (Black with Yellow writing) in a 5km road to the Lodge. Nobody ever complaint about our boards before. The cleaners clean all the Units everyday and then also refill the bathrooms with a new roll of Toilet Paper. Yes, some of the Family left before the checked out date as their were no one to feed their animals at home, the person who wrote this commend is the son who stayed behind where he originally booked a Campsite for 1 person but after a few days he then without permission moved a women in with him. Then he and the woman moved into the Chalet after his parents booked out after his parents made arrangement for him only. His mattress, linen and clothes where lying over the Campsites and I had to asked him to please gather the goods. The Guests in the Rondavel No5 refused to let the cleaners clean the unit as they were always busy, it was very dirty after they left and took us the entire day to clean up the unit, we even had to move te mattress out into the sun. They also broke the swings in the Children play park and empty bottles and half smoked cigarettes where lying all over the swimming pool area "the loudness and swearing not to mentioned". The gas of the aircon where finished as the previous guests booked out, but I explained to the parents who understood, that we did call someone to do repairs but was difficult as it was over Christmas time and 300km to the nearest decent town. I can't understand that people book, pay their deposit and when they arrive they don't have money for the balance and then have to asked them over and over to settle their balance. There were many bookings made by TravelGround and everyone was happy except this family who we had to asked more than 3 times to please settle their balance. He can spread the word, I have many guests who visit this lodge every year. Regards The Owner (Martina)

Thank you Caren, It was lovely having you here. Regards The Owner Martina