Tsumkwe Country Lodge

1 review

B&B

Reviews

2.2/ 5

Based on 1 review

Cleanliness

3.0

Location

3.0

Value for money

1.0

Service

1.0

Safety

3.0

Sébastien L

1 night stay ⋅ With partner

2.2

Jan 2020

No customer oriented approach. We had a double booking on that day due to a scheduling mistake. We informed the lodge on time (1 week) that we could not show up but they charge anyway the full amount. This is not customer oriented and completely not in line with what I have seen on all my previous travels (I have travelled on all continents and seen a lot of situations). I therefore would not recommend this place due to the short term profit view of the lodge.

Cleanliness

3.0

Service

1.0

Location

3.0

Safety

3.0

Value for money

1.0

Room stayed in

Twin Rooms

View host response

Frans

Tsumkwe Country Lodge

Dear Sebastien; thank you for your review. Please see below reply from our Reservations dept explaining the reason for the cancellation fee: Good morning Damian Thank you for your email. Please note that we have been holding the booking from October 2019 up to now. The cancellation policy says less than one week before check-in there is no refund is a 100% cancellation fee.

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