Tuscany @ Sea 3

1 review

Self Catering

Reviews

2.6/ 5

Based on 1 review

Cleanliness

2.0

Location

3.0

Value for money

3.0

Service

2.0

Safety

3.0

Cornelius F C

Short stay ⋅ With partner

2.6

Nov 2022

Disappointed. Beautiful and spacious in the photos but cramped in essence. The bathroom and toilet that flows from the kitchen did not appeal to us at all. Can't imagine what a family with kids would do if anyone had a stomach ailment. Also first place ever where we had to pay for power as day visitors and where you arrive late and there is no power on the meter, while the owner has a requirement that there be at least 60 units when vacating. Also no flashlights, other lights and/or gas cookware for load shedding, which we all know by now is the order of the day. Also no covered parking for your vehicle and even at the braai area.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

2.0

Location

3.0

Safety

3.0

Value for money

3.0

View host response

Christo

Tuscany @ Sea 3

Dear Cornelius. Thank you very much for your feedback. I am sorry to hear that you are disappointed with certain aspects of your stay. For my part, I'd just like to put some things into perspective. I invited you to contact me if there is anything you need. I have also given Annemarie's number for those of you who live on the premises, to address any complaints or needs. I have not received any complaints or requests from you. I struggled to pick you up when you couldn't find your way to the townhouse. This feedback is therefore a surprise to me. The rates for the accommodation are absolutely market-related, in fact slightly lower than similar townhouses in the same complex. The rate is based on the size, content and location of the townhouse. The location of the bathroom is according to the original design of the units, as designed by the architect. The bathroom has a door and window, which is sufficient to isolate the room. We will nevertheless investigate the possibility of installing an "extractor fan". Nowhere in the advertisement is it mentioned that there is covered parking available. However, there is more than enough parking space. Once again, this was taken into account when determining the rates. There are candles and lighters available in the unit, to provide light in the event of power outages. Guests usually bring flashlights or use cell phone lights for extra lighting, because load shedding is very common these days. We will however make a flashlight available in the unit. Once again, I would like to mention that I would have met your need immediately if you had made me or Annemarie aware of it. Thanks again for your feedback. It helps me to address things, which are within my ability. Best regards

This review has been automatically translated using Google.