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Vida Nova Retreat

3 reviews
Hotel

Reviews

4.5/ 5

Based on 3 reviews

Excellent
Cleanliness
4.7
Location
4.7
Value for money
4.0
Service
4.3
Safety
5.0
Bongiwe N
Short stay ⋅ With partner
5.0
Oct 2024

Excellent. Had an amazing stay, staff were friendly and the food was excellent.

Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Room stayed in
Superior Room with O...
Jo-renthia C
Short stay ⋅ With partner
5.0
Oct 2022

It's a wonderful place. There are many activities that you can enjoy.

Dit is 'n wonderlike plek. Daar is baie aktiwiteite wat jy kan geniet.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
Maricia D
1 night stay ⋅ With friends
3.6
Oct 2022

It was nice, but it felt like something was missing, perhaps expecting too much from the place for what it costs per night. The place was much smaller than we expected, doesn't look like in pictures. Very impractical, the small fridge cannot open completely, it presses against the bed. No wine glasses or ice or any cutlery in rooms, so you have to use the restaurant if you want to eat something which was very expensive and the food was not great, Japonne is very small. The coffee station is very sad and impractical for such an elegant place, the milk cups provided have to be cut open and there were no scissors or knife in the room. Coffee is in a silver bag, can't tell what coffee it is. Furthermore, the people are at least friendly and the location is beautiful.

Dit was lekker, maar dit het gevoel of daar iets kort, het miskien te veel verwag van die plek vir wat dit kos per aand. Die plek was baie kleiner as wat ons verwag het, lyk nie soos op foto's nie. Baie onprakties, yskassie kan nie heeltemal oopmaak nie, dit druk teen die bed. Geen wynglase of ys of enige eetgerei in kamers nie, so mens moet van die restaurant gebruik maak as jy iets wil eet wat baie duur was en die kos was nie great nie, Japonne is baie klein. Die koffiestasie is baie sad en onprakties vir so elegante plek, die melk hourtjies wat verskaf word moet mens oopknip en daar was nie 'n skêr of mes in die kamer nie. Koffie is in 'n silwer sakkie, kan nie sien watse koffie dit is nie. Verder is die mense darem vriendelik en die ligging is mooi.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
3.0
Location
4.0
Safety
5.0
Value for money
2.0
Room stayed in
Superior Room with O...
Zelda
Vida Nova Retreat

Dear Maricia, Thank you for your feedback and we are sorry that you did not have the experience at our hotel that you expected. Judging from your comments, we suspect that you have confused us with a self-care site. As in any hotel room, there are no cutlery as one uses the restaurant facilities in a hotel. It's strange to us that you don't like the food - and we would like to get more information about that to be able to follow up with our staff on duty that evening. You are welcome to call us at any time. The fact that you find these prices expensive is also strange. Our prices are very much in line with similar Cape Town restaurants (and sometimes cheaper). Our restaurant is top quality with only good feedback. Our hotel has several room types, please check again on our website. All photos are authentic and the real Jacob. Your room is one of our luxury rooms with its private hot tub on the private veranda overlooking the beautiful mountains. The room is ergonomically designed to meet all needs and large enough to meet all international luxury standards. Sorry to hear you had trouble with the milk container. The milk is simple to open - no knife or scissors required as there is a sticker over the hole that only needs to be peeled off. We are really sorry that we did not meet your expectations and perhaps it would be better for you in the future to look at self-catering options instead.

Beste Maricia, Dankie vir jou terugvoer en ons is jammer dat jy nie die ervaring by ons hotel gehad het wat jy verwag het nie. Na afleiding van jou kommentaar vermoed ons dat jy ons verwar het met 'n self-sorg plek. Soos in enige hotelkamer, is daar geen eetgerei nie aangesien mens in 'n hotel, van die restaurant geriewe gebruik maak. Dis vir ons vreemd dat jy die kos nie lekker vind die - en ons sal graag meer inligting daar oor wil kry om te kan opvolg met ons personeel aan diens die aand. Jy is welkom om ons enige tyd te skakel. Die feit dat jy dit pryse duur vind, is ook vreemd. Ons pryse is heel in lyn met soortgelyke Kaapstadse restaurante (en soms goedkoper) . Ons restaurant is top-gehalte met slegs goeie terugvoer. Ons hotel het verskeie kamer-tipes, kyk gerus weer op ons webtuiste. Alle foto's is outentiek en die ware Jakob. Julle kamer is een van ons spog-kamers met sy privaat borrelbad op die privaat stoep wat uitsig het oor die pragtige berge. Die kamer is ergonomies ontwerp om aan alle behoeftes te voldoen en groot genoeg om aan alle internasionale luukse standaarde te voldoen. Jammer om te hoor dat jy met die melkhouertjie gesukkel het. Die melk is eenvoudig om oop te maak - geen mes of sker nodig nie aangesien daar 'n plakker oor die gaatje is wat slegs af getrek moet word. Ons is regtig jammer dat ons nie aan jullie verwagtinge voldoen het nie en miskien sou dit julle beter te doen staan in die toekoms om eerder te kyk na selfsorgopsies.

This review has been automatically translated using Google.

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Reviews 4

On LekkeSlaap 3 years

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From R2 996
per night, for 2 ppl
3 reviews
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  • Capacity: 14 people
  • All ages welcome
  • Check-in: 14:00 to 18:00
    Check-out: 10:00
  • Address: Cnr of Valley and Disa Road, Hout Bay, Cape Town, 7806, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA968aa69faf12ecc34c501b1826e8474f4b9a84b354ccb1dadac43d4166176f00706a8873945a1865f445e9aebeb4481e602b?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R2 996 per night, for 2 ppl 3 5 1 5 Cnr of Valley and Disa Road Hout Bay 7806 Western Cape 021 201 8901 14:00-18:00 10:00 -34.014371 18.379116

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