Villa Venusta

1 review

Guest House

Reviews

3.4/ 5

Based on 1 review

Cleanliness

5.0

Location

3.0

Value for money

1.0

Service

3.0

Safety

5.0

Lorenzo L

1 night stay ⋅ With partner

3.4

May 2023

Not so good. We were very well received. But then things just went wrong, on Saturday morning there was a knock on our room door to say our breakfast was ready, which I didn't like at all. When we sat down at the table we saw that the cheese was moldy and my meal was immediately unpalatable. It was the worst breakfast I have ever experienced. I do not recommend Villa Venusta to anyone. Value for money I give 1/10, our TV in the bedroom didn't even have DStv.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

3.0

Location

3.0

Safety

5.0

Value for money

1.0

Room stayed in

Superior King Room 6

View host response

Gerhard

Villa Venusta

Thank you for sharing your feedback about your recent stay at Villa Venusta. We value your opinion and would like to address your concerns. We are delighted to hear that you were well received on your arrival. However, we are sorry to hear about the problems you encountered during your stay. We sincerely apologize for any inconvenience caused and would like to provide some context on the specific points you mentioned. The knock on your room door at 9:45 was a well-intentioned effort to ensure you had the opportunity to enjoy our breakfast service before your 10:00 check-out time. We understand that this may not have been to your liking, and we apologize if it disrupted your morning routine. Please know that we have taken your feedback into consideration and will be more mindful of this in the future. Regarding the blue cheese served at breakfast, we want to make it clear that blue cheese is deliberately aged with the addition of edible molds, which create the distinctive blue-green veins throughout the cheese. This is a unique and desirable characteristic of this type of cheese. We apologize if this caused any confusion or discomfort, and we appreciate your feedback. As for the television in your room, while we do not offer DStv, we do offer a range of international satellite channels, including popular streaming services such as Netflix, Disney Channel, news channels and YouTube. Most of our guests come to Villa Venusta to enjoy the beautiful surroundings and attractions in Hermanus, rather than to watch television. We understand that preferences may vary, and we are constantly working to improve our offerings to better meet our guests' needs. Your feedback is valuable to us, and we will use it to improve our services and guest experiences. We are committed to providing an unforgettable stay for our guests, and we are sorry that we did not meet your expectations. We sincerely hope that you will reconsider and give Villa Venusta another chance in the future. If you decide to return, please let us know your preferences, and we will do our best to make your stay more enjoyable. Thank you for choosing Villa Venusta, and we wish you safe travels and wonderful experiences in the future. Regards, Villa Venusta

Dankie dat jy jou terugvoer oor jou onlangse verblyf by Villa Venusta gedeel het. Ons waardeer jou mening en wil graag jou bekommernisse aanspreek. Ons is verheug om te hoor dat u goed ontvang is met u aankoms. Ons is egter spyt om te hoor van die probleme wat u tydens u verblyf ondervind het. Ons vra opreg om verskoning vir enige ongerief wat veroorsaak word en wil graag 'n bietjie konteks verskaf oor die spesifieke punte wat jy genoem het. Die klop aan jou kamerdeur om 9:45 was 'n goedbedoelde poging om te verseker dat jy die geleentheid gehad het om ons ontbytdiens te geniet voor jou uitkloktyd om 10:00. Ons verstaan dat dit dalk nie na jou smaak was nie, en ons vra om verskoning as dit jou oggendroetine ontwrig het. Weet asseblief dat ons jou terugvoer in ag geneem het en in die toekoms meer bedag hierop sal wees. Met betrekking tot die bloukaas wat tydens ontbyt bedien word, wil ons dit duidelik maak dat bloukaas doelbewus verouder word met die byvoeging van eetbare vorms, wat die kenmerkende blougroen are regdeur die kaas skep. Dit is 'n unieke en wenslike eienskap van hierdie tipe kaas. Ons vra om verskoning as dit enige verwarring of ongemak veroorsaak het, en ons waardeer jou terugvoer. Wat die televisie in jou kamer betref, terwyl ons nie DStv bied nie, bied ons 'n reeks internasionale satellietkanale, insluitend gewilde stroomdienste soos Netflix, Disney Channel, nuuskanale en YouTube. Die meeste van ons gaste kom na Villa Venusta om die pragtige omgewing en besienswaardighede in Hermanus te geniet, eerder as om televisie te kyk. Ons verstaan dat voorkeure kan verskil, en ons werk voortdurend daaraan om ons aanbiedinge te verbeter om beter aan ons gaste se behoeftes te voldoen. Jou terugvoer is vir ons waardevol, en ons sal dit gebruik om ons dienste en gaste-ervarings te verbeter. Ons is daartoe verbind om 'n onvergeetlike verblyf vir ons gaste te lewer, en ons is jammer dat ons nie aan jou verwagtinge voldoen het nie. Ons hoop van harte dat u dit sal heroorweeg en Villa Venusta in die toekoms nog 'n kans sal gee. As jy besluit om terug te keer, laat weet ons asseblief jou voorkeure, en ons sal ons bes doen om jou verblyf lekkerder te maak. Dankie dat jy Villa Venusta gekies het, en ons wens jou veilige reise en wonderlike ervarings in die toekoms toe. Groete, Villa Venusta

This review has been automatically translated using Google.