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Whale View Self-catering Apartment

Self Catering

Reviews

2.9/ 5

Based on 14 reviews


Cleanliness
3.2
Location
3.1
Value for money
2.4
Service
2.1
Safety
3.4
Corinne E
Short stay With partner
4.6
Feb 2023

Sea view fantastic. We had a great stay, but only 1 roll of toilet paper was left for 4 people. This makes it very uncomfortable, especially if you don't know the area and need to drive urgently. It is self-catering, but I think coffee, sugar and milk can be left for guests. The apartment needs some attention, but otherwise the sea view is fantastic.

See-uitsig fantasties. Ons het baie lekker gebly, maar net 1 toiletpapier rol was vir 4 mense gelos. Dit maak dit baie ongemaklik, veral as jy nie die area ken en moet dringend ry. Dit is wel self-catering, maar ek dink tog daar kan koffie, suiker en melk vir gaste gelos word. Die woonstel het bietjie aandag nodig, maar verder is die sea view fantasties.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0

Ettiene V
Short stay On business
4.4
Jan 2024

Very calm. And pretty clean. Fresh air, smell. The sea. See the sea. Very nice and peaceful.

Baie rustig. En mooi skoon. Vars lug, ruik. Die see. Sien die see. Baie lekker en rustig.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
5.0
Location
4.0
Safety
4.0
Value for money
5.0
Jessica
Whale View Self-catering Apartment

Thank you Ettiene, Come and visit again soon!

Dankie Ettiene, Kom kuier sommer gou weer!

This review has been automatically translated using Google.

Anoleigh J
Short stay Family with teenagers
4.2
Jun 2024

It was okay but definitely will not book with 51 again. Stayed here. There was no good communication. Also had to wait quite a while to check in. The number was also wrong from the agent. And there were no barbecue facilities on the deck, had to go and buy barbecue equipment myself. Had to go and buy wine glasses myself. DStv was turned off in my children's face that night. The sliding door was broken and the curtains. Also had to go buy my own toilet paper. The agent did not know about my residency when I asked questions for my deposit. Sent an email about my deposit but got no response. Still waiting for my deposit.

Dit was okay maar sal definitief nie weer by 51 in book nie. Het oraait gebly. Daar was nie lekker kommunikasie nie. Moes ook 'n hele ruk wag om in te check. Die nommer was ook verkeerd van die agent. En daar was nie braaigeriewe op die dek nie, moes self braaitoerusting gaan koop. Moes self wynglase ook gaan koop. DStv was die nag binne in my kinders se gesig afgesit. Die skuifdeur was stukkend en die gordyne. Moes ook my eie toiletpapier gaan koop. Die agent het nie geweet van my verblyf toe ek vrae vir my deposito nie. Het 'n e-pos gestuur oor my deposito, maar geen terugvoering gekry nie. Wag nou nog vir my deposito.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
5.0

Arthur P
Short stay With partner
3.2
May 2024

The apartment was tidy, but the cracks had not been fixed before our arrival. We were very disappointed. No communication with the owner. Made many calls upon arrival but the owner did not pick up. There were breakages that we reported, but the owner did not respond. Towels and blankets need upgrading. We went to buy our own, as well as our own cleaning products, dishcloths, air freshener, etc.

Die woonstel was netjies, maar die breuke was nie reggestel voor ons aankoms nie. Ons was baie teleurgestel. Geen kommunikasie met die eienaar nie. Baie oproepe gemaak met aankoms, maar die eienaar het nie opgetel nie. Daar was breuke wat ons aangemeld het, maar die eienaar het nie gereageer nie. Handdoeke en komberse het opgradering nodig. Ons het ons eie gaan koop, asook ons eie skoonmaakmiddels, vadoeke, lugverskoner, ens.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
1.0
Location
4.0
Safety
4.0
Value for money
3.0
Jessica
Whale View Self-catering Apartment

Hi Arthur, My housekeeper was there to help communicate, so I don't understand what the problem was. I did reply to many of your messages. If you read the instructions, it clearly gave my housekeeper's number for communication. Also on the information it was said that because it is self-catering, I do not provide cleaning products etc. It probably wasn't really necessary since you only stayed 3 days......An air freshener?!

Hi Arthur, My huishoudster was daar om mee te help kommunikeer, so ek verstaan nie wat die probleem was nie. Ek het wel jou baie boodskappe geantwoord. As julle die instruksies gelees het, het die duidelik my huishouster se nommer gegee vir kommunikasie. Ook op die inligting was gesê omdat dit selfsorg is, verskaf ek nie skoonmaakmiddels ens nie. Dit was seker nie regtig nodig nie omdat julle net 3 dae gebly het......'n Lugverskoner?!

This review has been automatically translated using Google.

Dezlin R
Short stay Family with young children
2.8
Feb 2024

Our 23rd wedding anniversary with our kids was not a very pleasant stay. When we were on our way and contacted the owner she advised that she did not get any confirmation and that her apartment is fully booked for the weekend. She said that there is a problem with the website confirming dates that are already booked. I told her that I made a payment for the weekend and it was confirmed and I got a confirmation back, I told her that we are 30 minutes away and I have 2 children with me and we have nowhere else to stay. She then said that this was not her problem and that we could just stay the Friday night but must check out the next morning. I told her that this was very unprofessional and her tone. I called the owner back and she said oh yes that is still open. Not once did she even say sorry or apologise. She just said her cleaner would open for us. When we got there the cleaner was there to give us the keys. After about an hour we were met by ants and cockroaches coming out of the kitchen cupboards. I then sent the cleaner a message to ask what was happening here. She said that the owner had to get someone to fumigate the place but it was not done yet. We were really upset about this. My husband wanted to leave with the kids but we had nowhere to go so late. My kids were scared to sleep thinking they would crawl over them in their sleep. Then Saturday morning my husband was opening the sliding door and one of the screws came out and the glass on top of the door came loose. We informed the cleaner but the owner then sent a message about 2 hours later and said it was too late to send out someone and that we should just handle to door with caution. The coaches in the lounge are hard and also not comfortable to sit on for long. They should upgrade.

Cleanliness
2.0
Service
2.0
Location
3.0
Safety
4.0
Value for money
3.0

Lee-ann S
Short stay With friends
2.6
Jul 2024

It was not value for my money at all. We were not received by anyone when we arrived after someone would have received us. When we called the owner, she was very impatient when she had to explain how we got the door open. There was no WiFi, nor toilet paper in the toilet, as advertised. When I called the owner she wanted me to call to sort out the WiFi. The TV didn't work either, and we only had 1 channel late on Saturday afternoon.

Dit was glad nie waarde vir my geld nie. Ons was deur niemand ontvang toe ons daar aangekom het nie nadat iemand ons sou ontvang het. Toe ons die eienaar bel, was sy baie ongeduldig toe sy moes verduidelik hoe ons die deur oopkry. Daar was nie WiFi nie, ook nie toiletpapier in die toilet nie, soos geadverteer nie. Toe ek die eienaar bel, wou sy hê ek moes bel om die WiFi uit te sorteer. Die TV het ook nie gewerk nie, en ons het eers laat die Saterdagmiddag 1 kanaal gehad.

This review has been automatically translated using Google.
Cleanliness
1.0
Service
1.0
Location
5.0
Safety
5.0
Value for money
1.0

Karin V
1 night stay With partner
1.4
Nov 2024

Disappointed. There is construction going on near the unit with noise throughout the day. Breakage deposit is required in advance, but more than 2 weeks later I am still waiting for the owner for my refund.

Teleurgestel. Daar is konstruksie naby die eenheid aan die gang met 'n lawaai deur die dag. Breekdeposito word vooraf vereis, maar meer as 2 weke later wag ek steeds vir die eienaar vir my terugbetaling.

This review has been automatically translated using Google.
Cleanliness
3.0
Service
1.0
Location
1.0
Safety
1.0
Value for money
1.0

Gerhard L
Short stay With partner
3.0
Sep 2023

Extremely poor responses from owner. Firstly, it takes her 4 hours to activate the DSTV, so I then miss Sunday's cricket and rugby. Second, she didn't respond to my third message about the microwave not working until 11 o'clock the next morning. Not until another day later does she bring another microwave. Third, we were without wifi until the third day. Not once did she apologize for her late responses or the inconvenience we endured. Her arrogant reply was "I am not at your beck and call". Better stay away. There are other places to stay in the same complex that are cheaper.

Uiters swak reaksies van eienaar. Eerstens vat dit haar 4 ure om die DSTV te aktiveer, so ek mis toe Sondag se krieket en rugby. Tweedens reageer sy eers 11 uur die volgende oggend op my derde boodskap oor die mikrogolfoond wat nie werk nie. Eers nog 'n dag later bring sy 'n ander mikrogolf. Derdens was ons sonder wifi tot die derde dag. Nie een keer het sy om verskoning gevra vir haar laat antwoorde of die ongerief wat ons verduur het nie. Haar arrogante antwoord was "I am not at your beck and call". Bly liewers weg. Daar is ander verblyfplekke in dieselfde kompleks wat goedkoper is.

This review has been automatically translated using Google.
Cleanliness
4.0
Service
1.0
Location
4.0
Safety
4.0
Value for money
2.0

Anonymous Guest
Short stay Family with young children
1.8
Aug 2023

Cleanliness
4.0
Service
1.0
Location
1.0
Safety
2.0
Value for money
1.0

Anna S
Short stay
1.4
Jan 2023

Unsafe, no railing to walk on the footpaths. My sister had an accident when we walked on the footpath where there was no railing. She fell straight down onto her face and arms. After a long battle getting her to safety we had to carry her to our car. It was our very first day and the owner of 51 Whale View blatantly refused to refund us at all. She did not even wanted to give us a day or two before paying our breakage deposit and being so cruel will never ever get a good report from me or my family. We left in such a hurry that we actually left all our meat in the freezer which I told the housekeeper she can keep.

Cleanliness
2.0
Service
1.0
Location
2.0
Safety
1.0
Value for money
1.0
Jessica
Whale View Self-catering Apartment

Good day, We are sorry that your sister got injured during your stay with us. Please note that the railings on the walk paths to the beach are not private property, and we have no control over maintenance. I was more than willing to offer you some days for a free holiday or even all your days for a next time with us. You declined all of this and demanded your money back. The website clearly states that a refundable breakage deposit is required, and for you to dispute this was unreasonable as no other guests have had a problem with it. Again, I'm very sorry about the broken arm; I tried to make suggestions and compromises with no success. Keep well.

Goeie dag, Ons is jammer dat u suster tydens u verblyf by ons beseer is. Neem asseblief kennis dat die relings op die wandelpaadjies na die strand nie privaat eiendom is nie, en ons het geen beheer oor instandhouding nie. Ek was meer as bereid om jou 'n paar dae vir 'n gratis vakansie aan te bied of selfs al jou dae vir 'n volgende keer by ons. Jy het dit alles van die hand gewys en jou geld teruggeëis. Die webwerf stel dit duidelik dat 'n terugbetaalbare breekskadedeposito vereis word, en om dit te betwis was onredelik aangesien geen ander gaste 'n probleem daarmee gehad het nie. Weereens, ek is baie jammer oor die gebreekte arm; Ek het probeer om voorstelle en kompromieë te maak sonder sukses. Mooi bly.

This review has been automatically translated using Google.

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3.5/5

Jessica Verified

Properties 2

Reviews 44

On LekkeSlaap 8 years

From
From R 1 200
per night (sleeps 4)
From
R 1 200
per night (sleeps 4)
Make a Booking
  • Capacity: 4 people
  • All ages welcome
  • Check-in: 15:00 to 20:00
    Check-out: 10:00
  • Address: Whale Close, 51 Tobago Bay, Whale Rock Estate, Hermanus, 7200, Western Cape
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDdlZDgzZjUwLTViNDktNDZjZC05YjA1LWNkNmQ4NjQ3MTc0OA?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 From R1 200 per night (sleeps 4) 14 5 1 3 Whale Close 51 Tobago Bay, Whale Rock Estate 7200 Western Cape 021 201 8901 15:00-20:00 10:00 -34.436433970174 19.21910315752

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