Ansteys Beach Self-Catering & Backpackers

93 resensies

Selfsorg

Resensies

4.3/ 5

Gebaseer op 93 resensies

Baie goed

Netheid

4.1

Ligging

4.5

Waarde vir geld

4.2

Diens

4.2

Veiligheid

4.5

Wellington M

Kort verblyf ⋅ Saam met vriende

5.0

Sep 2024

Fantastic. Peace of mind and refreshing.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Privaat-rugsakreisig...

Kamer bespreek

Sakpas-houthuisie - ...

Sien gasheer se antwoord

Tash

Ansteys Beach Self-Catering & Backpackers

Thank you for the review! It was so great to have you stay with us again, and we hope to see you soon! The Ansteys Team (H)

Elkington M

Kort verblyf

5.0

Aug 2024

Great beach holiday stay! I enjoyed everything.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Slaapsaal met slaapp...

Sien gasheer se antwoord

Tash

Ansteys Beach Self-Catering & Backpackers

Thank you for the great review! We hope to have you stay with us again soon! The Ansteys team (H)

Connie T

Lang verblyf

5.0

Des 2023

Regte see vakansie vibes, baie chilled. Heidi en Ashley is super vriendelik. Het ons tydjie baie geniet, letterlik een minuut van die strand. Die surfer dudes wat musiek gemaak het, julle is awesome.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Privaat Gesinskamer ...

Nondumiso M

Kort verblyf ⋅ Saam met vriende

4.8

Sep 2024

The place is good but there were no towels provided. We arrived Sunday late.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

5.0

Kamer bespreek

Privaat Gesinskamer ...

Kamer bespreek

Privaat dubbel-rugsa...

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Tash

Ansteys Beach Self-Catering & Backpackers

Hi Nondumiso! Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your stay with us! We apologise about the towels - towels are only provided in our apartments, not in our private rooms (your booking had a combination of apartments & rooms, so towels were only provided for apartments). We do have the option to rent towels from us during your stay, which we see you opted to do for the private rooms. We are looking to supply towels in the private rooms in future, so we appreciate the constructive feedback. Thank you, we look forward to having you stay with us again soon! The Ansteys Team

Nondumiso M

Kort verblyf ⋅ Gesin met tieners

4.8

Sep 2024

We enjoyed our stay although the weather was not good at all. It was great and fun.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

5.0

Kamer bespreek

Gesinshouthuisie - R...

Kamer bespreek

Woonstel met see-uit...

Sien gasheer se antwoord

Tash

Ansteys Beach Self-Catering & Backpackers

Thank you so much for taking the time to write us a review! We are so glad that you made the most of the bad weather and that you enjoyed your stay with us! We hope to see your group again soon! Thank you, The Ansteys Team (H)

Neliswa S

Kort verblyf ⋅ Saam met vriende

4.8

Jun 2024

Exceptional. Exceptional and great.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Kamer bespreek

Slaapsaal met slaapp...

Nonkululeko Philadelphia H

Kort verblyf ⋅ Saam met vriende

4.4

Sep 2024

It was pleasant. I enjoyed everything. The staff is friendly. WiFi is available, hot water, and just a one-minute walk to the beach make it even easier. There were other groups, and we interacted very nicely with them.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

4.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Kamer bespreek

Slaapsaal met slaapp...

Kamer bespreek

Slaapsaal (plek vir ...

Sien gasheer se antwoord

Tash

Ansteys Beach Self-Catering & Backpackers

Hi there! Thank you for the great review! We loved having your group stay with us and we hope to have you back again soon! The Ansteys Team (H)

Anonieme gas

Kort verblyf

2.6

Aug 2024

Netheid

1.0

Diens

1.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

1.0

Kamer bespreek

Enkel privaatkamer -...

Chantelle L

1 nag ⋅ Saam met lewensmaat

1.2

Jan 2024

Aaklig! Met ons aankoms was ons bang om die perseel in te gaan. Dit het geklink asof ons in 'n nagklub ingaan. Ons voertuig wat ons gehuur het was nie veilig nie. Gaste se kinders het oral gepieps. Kamer het na hout en muf geruik. Die kussing en matras het gevoel of jy op ou sweet lê. Dit was walglik. Ek het die volgende oggend in my plakkies gestort. Warm water het gekom en gaan. Daar was eienaardige sakkies langs ons kamer. Jy kon nie in daai wasbakke jou tandeborsel nie. Ons het vir 'n paar aande bespreek maar het net 1 aand daar oorgebly. Ons moes allergex drink vir die gejeuk van 1 nag.

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Netheid

1.0

Diens

1.0

Ligging

2.0

Veiligheid

1.0

Waarde vir geld

1.0

Kamer bespreek

Sakpas-houthuisie - ...

Sien gasheer se antwoord

Tash

Ansteys Beach Self-Catering & Backpackers

Hi Chantelle, Thank you for taking the time to write a review. It is unfortunate that you did not enjoy your stay with us. However, we would have appreciated if you could have spoken to us personally during your stay in order to try rectify any of the issues mentioned below. Please see our response to your complaints mentioned in this review as well as the one you sent to the platform directly. I have interviewed all our staff, personally checked the rooms and communal areas, and gone through our CCTV footage from your stay. - ‘’Upon arrival we were afraid to enter the premises. It sounded like we were going into a night club. Our vehicle we rented was not safe. Guests' children were squealing everywhere.’’ : At the time of your arrival, Our CCTV footage shows a small group of our guests sitting at a picnic bench, which you chatted to, as well as some children walking around the property. If there is anything specific that made you feel unsafe we would like to investigate and improve on that if need be, as safety is something we take extremely seriously. We pride ourselves on being a family friendly establishment, and as such we mostly had families with young children staying over the festive season. Our property is secure & all our guests cars have to park outside, but it is a safe area and monitored by CCTV. During the festive season our main beach road to enter Ansteys is manned by Police, with a road block to ensure it is safe for everyone, and with residents and guests being issued permits to enter. With regards to the noise, it was New Years eve on the night of your check in, so naturally there would be noise (some from our neighbours and other establishments which is unfortunately out of our control, but is to be expected on NYE). - ‘’We had to drink allergex for the itching of 1 night’’. You mentioned in your other review the ‘’itching from the couch’’ as well as the ‘kitchen looked terrible & the the living room area couldn't be used’’. I am not sure which you are referring to, as your room did not have a couch, and I did not see you go into any of the communal areas during your stay. There were multiple guests using these facilities at different times, as well as periods of these areas being empty. We would need more specific feedback in order to look into this or to improve on it if need be, as our other guests have not reported any issues. - ‘’Room smelled of wood and mold. The pillow and mattress felt like you were lying on old sweat. It was disgusting. I showered in my pads the next morning. Hot water came and went.’’. We have various room options available (wooden cabins/ private rooms/ apartments) which all have descriptions and photos on the listing. You booked a wooden cabin for your stay, and as such these cabins naturally smell of wood. Our linen is washed and changed after each guest checks out, and the rooms are thoroughly cleaned. You checked in after-hours on 31 December and left on 1 January. Our housekeeping staff clean the bathrooms throughout the day, and once they have left work it is up to the guests to keep these areas clean, until our staff are back on shift at 7am. We unfortunately cannot take responsibility for other guests throughout that time. You unfortunately did not notify us of any of this during your stay, so we weren’t able to look into or rectify these issues mentioned You & your partner walked past reception multiple times but never spoke to reception directly. When our receptionist phoned you to ask you to come and sign in (01/01) you did not mention any issues or that you would be leaving early/checking out that day. (We were only aware of your early departure once the platform phoned us a few days later. We were under the assumption that you were still staying with us). You had our reception number, as well as my personal number should you have needed to contact us during your stay. We take pride that Ansteys is a rustic but clean and family friendly place, and we have many families return many times. We wish you had given us the opportunity to look into these issues during your stay, with the option to possibly move you to an alternate room should you have preferred that. We always appreciate feedback from guests so that we can ensure to keep our standards up as well as to improve where possible. If there is any constructive feedback, please let me know. Thank you, The Ansteys Team (H)

Norah M

Kort verblyf ⋅ Saam met vriende

5.0

Sep 2023

It was wonderful. The place is nice and has a clean environment.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0