We replaced the gas bottle as requested, and since we received no further comments, we assumed that the issue had been resolved.
The layout of our property is clearly detailed and shown by photos, which are provided to ensure guests can make an informed decision before booking. We also have a baby gate available for use by request. We were here at all times to assist.
Our check-in and check-out times are clearly communicated at the time of booking. The guest arrived at 12:15 PM, while check-in is from 2:00 PM, particularly after hosting guests the previous night. I was cleaning the guesthouse when they arrived, and I welcomed them while explaining that the house would be ready in about 15 minutes. Unfortunately, I was unable to respond to their call immediately, as I was busy preparing the property. We take all feedback seriously and are always improving our services. While the majority of our reviews reflect our commitment to providing excellent accommodation, we will use your advice to enhance our guest experience further. Thank you, and we wish you all the best.