Beachclub 17 Whale Apartment
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4.2/5
Claudette Geverifieer
Eiendomme 3
Resensies 22
Op LekkeSlaap 5 jaar
Opsomming van Resensie
Fritz N - Okt 2023
Algehele gradering
Dit was veilig en rustig.
Lizelle B - Sep 2023
Algehele gradering
Ligging!
Hennie B - Des 2022
Algehele gradering
Dit was lekker, maar die woonstel was nie so goed toegerus nie. Dis 'n pragtige area en als, maar dit was nie so nice dat ons 'n tweede keer sal teruggaan nie.
Lees meerBeachclub 17 Whale Apartment se terugvoer
Thank you for the feedback, however, we cater for short-term stays and unfortunately we and many South Africans did not know that we would get so much load shedding over this period. We are working towards connecting a system to help through load shedding times and will have this in place soon. We are not always in town and was away in December so the person on duty will allow you in when necessary. We do send out guest instructions on how to get in but bare in mind with all the load shedding things pack up like the gate and intercom and even battle with receiving phone calls. This is all out of our hands but we are working a way forward to help our guest enjoy their stay on the future.
Aneez D - Okt 2021
Algehele gradering
Baie stil, ordentlik en rustig.
Sibulele Q - Des 2020
Algehele gradering
It was lovely unfortunately it was for few days.
Charmaine C - Des 2019
Algehele gradering
Baie netjies en goed geleë.
Kelpie O - Jul 2019
Algehele gradering
Baie goeie waarde vir geld!
Louis P - Apr 2019
Algehele gradering
Die uitsig is ongelooflik.
Beachclub 17 Whale Apartment se terugvoer
Thank you for your feedback Louis, I am glad you had a good stay and look forward to your next visit.
Izak V - Mrt 2019
Algehele gradering
Baie goeie ligging, naby strand en alles.
Beachclub 17 Whale Apartment se terugvoer
Thank you Jacques, I am glad that you enjoyed your stay, look forward to you revisiting our establishment.
Lara D - Mrt 2019
Algehele gradering
Stap vinnig na die strand, veiligheidskompleks, modern, netjies.
Lees meerLizelle G - Jun 2019
Algehele gradering
Dit was asemrowend!
Anonieme gas - Okt 2019
Algehele gradering
Melissa L - Okt 2019
Algehele gradering
Weekend ruined, because of extra few mins in the shower.
Beachclub 17 Whale Apartment se terugvoer
Good morning Melissa,
After me repeatedly apologising on behalf of another guest who was in the apartment next to you and who could have been the only person banging or knocking on your wall.
I can only give you my word that I definitely did not knock or bang as I would not chase business away especially in these hard times,however I did, however, message you after receiving a complaint from the other guest to keep the showering to a limit as per our house rules which are available in the apartments for your perusal. I do not go into the apartments whilst guests are checked-in.
The guest did complain to me about the amount of water being wasted in your apartment and asked me if there was kids playing in the shower as the water has been running for some time. Now, this could have been due to them deciding that you should stick to house rules and not be wasting water because of the crises we have recently experienced in the Western Cape. Even though she had no right knocking on your wall and upsetting my guests, I did offer you a discount on another stay and you declined. More than that i cannot do.
Once again apologise for someone else's mistake.
Michelle J - Mrt 2019
Algehele gradering
Unpleasant.
Lees meerBeachclub 17 Whale Apartment se terugvoer
These guests arrived a few minutes before 2 pm, while my check-in time is from 2 pm. Unfortunately, during the load shedding period, we had a backlog in the laundry for the drying of linen for the guest apartments. However, it was just a case of the guest waiting +-5 mins before they could enter the apartment as the cleaning lady had just covered the bedding and was taking all her cleaning equipment out of the rooms. Again this was unfortunate due to the load shedding which under the circumstances any normal human would understand.
I am always very friendly and accommodating towards my guests and in this instant could not apologise enough to them for making them wait a few minutes and even offered for them to come inside the main house and sit in the lounge whilst waiting. Michelle said it was alright that they would wait in the car. I was asked if we are wheelchair-friendly as she had brought her aunt to stay who is in a wheelchair and if they could braai in the complex.
My listing specifically says not wheelchair friendly, no noise, no parties and not equipped for small children and self-catering. They then asked for a chair for the Aunt to use in the shower and I went out especially to purchase something for her to sit on in the shower. I also thought to accommodate even though no braai allowed I offered if they used a gas braai this would be ok since they did not take note of what facilities the accommodation had that they had booked.
In spite of the fact that they were told not to braai with wood because of the smoke going into other peoples apartments, the house rules were disobeyed, they were very noisy till late evening disturbing the other guests. The lounge suite was left with dirty black marks from the braai wood/charcoal and left the apartment smelling very bad of firewood. We had to do a complete cleanup including washing all the curtains to get rid of the smell. Today a week later I can only now allow people back into the whale apartment.
- Kapasiteit: 4 mense
- Geen kinders onder 5
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Inkloktyd: 14:00 tot 19:00
Uitkloktyd: 10:00 - Adres: Beachclubrylaan 17, Princess-straat, Houtbaai, Kaapstad, 7806, Wes-Kaap
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