Good morning Praba
Thank you for taking the time to write the review, feedback of any kind is always appreciated so we can better look at what we need to improve if anything, to ensure complete customer satisfaction.
Once a booking is confirmed by the bookings platform and sent through to us we then confirm it and a confirmation email goes out to all of our guests which details that you are required to complete an online check-in form, pay a security deposit and schedule a check-in time, your booking date and check-in date were very close together and I, therefore, think you may have missed this email, luckily we do have our check-in host make contact with the guests as well to ensure that they do get all the necessary information and are ready for their check-in with us. We are not based at our properties and therefore we need to schedule a check-in time we need to try to stick to it to avoid any of our guests waiting unnecessarily.
Kindly note that this apartment does not actually come with a dedicated parking bay and this is of course not ideal so we managed to secure a parking bay for our apartment in the secure parking garage across the road it is the closest that we could get to ensure some time of parking for our guests, thank you for mentioning this though I will amend our listings to pre-warn the guests that the parking bay is a bit of walk away from the apartment.
Lastly, I have had a look and you checked out on 11 May 2023 and your refund was processed on 17 May 2023. Please contact us directly if there are any issues.
Thank you once again and I do hope we will host you again.
Kind regards,
Jessica
CTHA Team