We are glad you enjoyed your stay. It was a pleasure hosting you and we hope to see you in the future.
Regards,
Annette
Dinah N
Short stay ⋅ Family with teenagers
4.8
Sep 2024
Comfortable accommodation in a safe, quiet neighbourhood.
Accommodation was comfortable with everything one could need. Location was perfect for our needs.
Gerieflike akkommodasie in 'n veilige, rustige buurt.
Akkommodasie was gerieflik met alles wat mens nodig kan kry. Ligging was perfek volgens ons behoeftes.
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Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Daniel M
Long stay ⋅ With partner
4.6
Nov 2023
Safest, quiet, beautiful, please to vie whales!.
We had a wonderful time at Bing Heights! The holiday apartment is located at the safest and not busy part of Hermanus with a nice view of the mountain and beautiful surroundings. This looks like the most expensive and richy sides of Hermanus, hence Hermanus Heights! We felt so uplifted and will visit again. It has unique beaches to view the waves and the best place to view whales in the southern hemisphere!
Thank you for your lovely review, Daniel. It was a pleasure hosting you both and we hope to see you again.
Dankie vir jou pragtige resensie, Daniel. Dit was 'n plesier om julle albei te huisves en ons hoop om julle weer te sien.
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Annita L
Long stay ⋅ With partner
3.2
Mar 2024
Very basic, good for one night, we didn't feel happy at.
Very small studio, very difficult stair on first floor, no shower gel, no coffee machine, no wine glasses, dirty ironing board, no garden, a very small courtyard.
Hi Annita,
Thank you for allowing me the opportunity to address your concerns and provide feedback on your stay with us. You booked our upstairs self-catering guest suite, which is prominently advertised as having stairs. This unit offers ample space, exceeding 50 m2, ideal for accommodating two guests.
Upon arrival, you expressed difficulty with the stairs due to age, particularly with your husband being over 80. Although the choice of booking an upstairs unit was yours, we empathetically offered to relocate you to the ground level of our main house, providing three times more space than the guest suite, all at no extra cost. Regrettably, your acknowledgment of our efforts to accommodate you was absent in your feedback.
Furthermore, we facilitated assistance with your luggage both upstairs and during the transition to the main house. Our guest suite is equipped with amenities such as a coffee plunger, complimentary tea, coffee, filter coffee, milk, and rusks upon check-in. My glass display cabinet is fully stocked with wine, whiskey, juice and beer glasses, so the fact that these did not meet your expectations does not mean we do not stock them. Regarding the ironing board, any marks present are likely from previous guests, and we are more than willing to replace the cover if necessary.
It is unfortunate that your experience with us left you feeling dissatisfied, despite our best efforts to meet your needs. We understand that our property may not be suitable for everyone, especially those with mobility constraints, and we encourage thorough consideration of the advertised amenities before booking.
Our property boasts a private courtyard, adequately spacious for seating four guests, along with additional amenities like an outdoor hot shower and laundry facilities, as depicted in our listed pictures. Moreover, guests are welcome to enjoy our expansive 1200 m2 garden upon request.
While the toiletries provided may not have met your specific preferences, we take pride in offering high-quality Woolworths hand/body liquid soap, well-received by our previous guests.
We made every effort to enhance your stay by providing complimentary cleaning services, weekly linen changes, and regular check-ins from our property manager, all at no extra cost. Unfortunately, it seems our efforts fell short of your expectations.
We value constructive feedback and believe reviews serve as a means for both guests and hosts to share their experiences. We wish you the best in your future travels.
Warm regards,
Annette
Hallo Annita,
Dankie dat jy my die geleentheid gegee het om jou bekommernisse aan te spreek en terugvoer te gee oor jou verblyf by ons. Jy het ons bo-selfsorg gastesuite bespreek, wat prominent geadverteer word as met trappe. Hierdie eenheid bied oorgenoeg spasie van meer as 50 m2, ideaal vir twee gaste.
Met aankoms het jy probleme met die trappe uitgespreek weens ouderdom, veral omdat jou man ouer as 80 was. Alhoewel die keuse om 'n boonste eenheid te bespreek joune was, het ons empaties aangebied om jou na die grondvlak van ons hoofhuis te verskuif, drie keer meer spasie as die gastesuite, alles teen geen ekstra koste nie. Ongelukkig was jou erkenning van ons pogings om jou te akkommodeer afwesig in jou terugvoer.
Verder het ons bystand met jou bagasie sowel bo as tydens die oorgang na die hoofhuis gefasiliteer. Ons gastesuite is toegerus met geriewe soos 'n koffieplunjer, komplimentêre tee, koffie, filterkoffie, melk en beskuit met inklok. My glas vertoonkas is vol wyn-, whisky-, sap- en bierglase, so die feit dat dit nie aan jou verwagtinge voldoen het nie, beteken nie dat ons dit nie in voorraad het nie. Wat die strykplank betref, is enige merke wat teenwoordig is waarskynlik van vorige gaste, en ons is meer as bereid om die bedekking te vervang indien nodig.
Dit is jammer dat jou ervaring met ons jou ontevrede laat voel het, ten spyte van ons beste pogings om aan jou behoeftes te voldoen. Ons verstaan dat ons eiendom dalk nie geskik is vir almal nie, veral diegene met mobiliteitsbeperkings, en ons moedig deeglike oorweging van die geadverteerde geriewe aan voor bespreking.
Ons eiendom spog met 'n privaat binnehof, voldoende ruim vir sitplek vir vier gaste, tesame met bykomende geriewe soos 'n warm buitestort en wasgoedgeriewe, soos uitgebeeld in ons gelyste foto's. Boonop is gaste welkom om ons uitgestrekte tuin van 1200 m2 te geniet op versoek.
Alhoewel die toiletware wat voorsien word dalk nie aan jou spesifieke voorkeure voldoen het nie, is ons trots daarop om Woolworths-vloeibare hand-/lyfseep van hoë gehalte aan te bied, wat goed ontvang is deur ons vorige gaste.
Ons het elke poging aangewend om jou verblyf te verbeter deur die verskaffing van komplimentêre skoonmaakdienste, weeklikse linneveranderings en gereelde inklokdatums van ons eiendomsbestuurder, alles teen geen ekstra koste nie. Ongelukkig lyk dit of ons pogings nie aan u verwagtinge voldoen het nie.
Ons waardeer konstruktiewe terugvoer en glo dat resensies dien as 'n manier vir beide gaste en gashere om hul ervarings te deel. Ons wens jou die beste toe in jou toekomstige reise.
Groete,
Annette
This review has been automatically translated using Google.
Lizette J
Short stay ⋅ With partner
4.4
May 2023
Excellent location and yet wonderfully quiet.
Unit is very well equipped, we had a great stay. Nice walk to the Saturday market and very close to the beach and Fernkloof nature reserve.
Uitstekend geleë en tog heerlik stil.
Eenheid is baie goed toegerus, ons het heerlik gebly. Lekker gestap tot by die Saterdagmark en baie naby die strand en Fernkloof natuurreservaat.
This review has been automatically translated using Google.
Glad you had such a great stay Lizette and thank you for the lovely review, we hope to welcome you back in the future. Regards Annette
Bly jy het so lekker gebly Lizette en dankie vir die pragtige resensie, ons hoop om jou in die toekoms terug te verwelkom. Groete Annette
This review has been automatically translated using Google.
Susan S
Short stay ⋅ Family with young children
4.8
Dec 2022
Quiet and stunning setting with lovely hostess caring for our stay from out-of-town, went the extra mile.
Our stay was relaxing as the hostess looked after us and all the details of self catering were available. It was great to be in a quiet area near the beach and the mountains.
It was such a pleasure hosting you and your family Susan, glad you enjoyed our peaceful neighbourhood and the close proximity to the town centre and beach. We look forward to hosting you again in the future. Thank you for your lovely review.
Regards,
Annette
Dit was so 'n plesier om jou en jou gesin Susan te huisves, bly jy het ons rustige woonbuurt en die nabyheid aan die middedorp en strand geniet. Ons sien uit daarna om jou weer in die toekoms te huisves. Dankie vir jou pragtige resensie.
Groete,
Annette
This review has been automatically translated using Google.
