Black Eagle Lodges - The Villa

9 resensies

Selfsorg

Resensies

4.6/ 5

Gebaseer op 9 resensies

Uitstekend

Netheid

4.6

Ligging

4.9

Waarde vir geld

4.2

Diens

4.7

Veiligheid

4.9

Kristin M

Kort verblyf ⋅ Saam met vriende

5.0

Feb 2024

Would definitely go back. This was our second time back as a family. Lovely and peaceful!

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Jane B

Kort verblyf

5.0

Nov 2023

Superb, comfortable, home-from-home. We had a wonderful time in a beautiful setting with our adult children and their partners. The accommodation is very comfortable with everything you need. The hosts are super-friendly and go out of their way to make your stay a great one. Will definitely go back.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Bev A

Kort verblyf ⋅ Gesin met klein kinders

4.8

Mrt 2023

Serene, beautiful and so so quiet. We loved our stay at The Villa. A beautiful spot in the countryside with surrounding mountains and grazing sheep. A great place to recoup, relax and reconnect.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Caroline S

Kort verblyf ⋅ Saam met vriende

4.8

Feb 2023

Amazing. Wonderful location, fantastic place to stay, well equipped and organised. We would highly recommend it and be sure to go back. The hot tub was a huge hit among all.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Sien gasheer se antwoord

Lucy

Black Eagle Lodges - The Villa

Thank you so much for your lovely review Caroline. We are delighted to hear that you enjoyed your stay and look forward to welcoming you back.

Anthony O

Kort verblyf ⋅ Gesin met klein kinders

3.8

Mrt 2023

Sien sterre. Sien sterre.

Netheid

4.0

Diens

4.0

Ligging

4.0

Veiligheid

4.0

Waarde vir geld

3.0

Ilse V

Kort verblyf ⋅ Saam met lewensmaat

5.0

Des 2022

Asemrowend. Hierdie is van die beste akkommodasie wat ek al beleef het. As jy lus is om uit die stad te kom en net in die natuur te wees, is hierdie verseker die plek om te bly. Dit is baie naby aan die Hemel-en-Aarde Vallei sou jy 'n wynplaas wil besoek. Die foto's doen geen gereg aan die huis nie, dit is ongelooflik mooi, skoon en dit voel soos huis. Alles in die huis is top kwaliteit. Die Kolkol "hottub" is heerlik. Black Eagle Lodge kry 'n 11/10 en WOW WOW WOW van my af. Sal verseker teruggaan.

Sien meer

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Lucy

Black Eagle Lodges - The Villa

Baie, baie dankie Ilse, vir jou wonderlike positiewe resensie van ons Villa. Ons is so bly dat jy jou verblyf geniet het en sien uit daarna om jou terug te verwelkom op ons plaas.

Andre M

Kort verblyf ⋅ Gesin met klein kinders

3.8

Nov 2022

Gee aandag aan skoonmaak en detail. Met aankoms is ons na die verkeerde eenheid toe verwys. Ons het net begin afpak en moes toe weer oppak. Dit was swak kommunikasie. Die Villa huis was baie skoon en netjies maar die eetgeriewe was nie skoon nie. Die braai-rooster het kos opgehad van die laaste braai. Ek het dit onder hulle aandag gebring en hulle het baie vinnig gereël het vir 'n nuwe rooster, maar daarna het ons gesien dat daar kos vassit aan die messe en vurke en ons moes toe al die eetgerei was. Vir die koste van die plek behoort daar meer aandag gegee te word aan detail en verwag ons nie dat messe en vurke vuil behoort te wees nie. Daar is duidelik nie oorsig oor die skoonmaakproses nie. Het ook nooit die eienaar gesien die naweek nie.

Sien meer

Netheid

2.0

Diens

4.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

3.0

Sien gasheer se antwoord

Lucy

Black Eagle Lodges - The Villa

Dear Andre, We are so very sorry that we did not meet your expectations during your stay at The Villa. As communicated with you over the weekend, we were equally dismayed by the unclean braai grid which is why our manager immediately replaced it with a brand new one. I followed up with you the next day via SMS to see if all was in order at the Villa and your words were “all is perfect. Thanks for sorting out the grid so quickly. We are having a great time.” You did not mention the cutlery at all. We had further SMS and WhatsApp communications over the weekend regarding the fact that you had booked for only 2 guests but checked in with 4 guests. There is a flat rate for 2 guests and extra guests pay an additional amount. Guest numbers are required to be completed on the booking form and the rate is adjusted accordingly. The booking process seemed to have been misinterpreted by you and inaccurately updated. Because we had let you down on the braai grid, we accommodated you though by giving you a 50% discount on the extra guests. Do bear in mind we also did not charge you any penalties on your last-minute booking postponement in August. Our terms and conditions require forfeiting your deposit and we waivered this. Regarding the directions, your wife came to reception, and she was unsure which property had been booked but as she thought it was the lodge my staff directed her there. On arrival at the Lodge, which is 800 m from the Villa, our manager redirected you to the Villa, I also called you immediately to clarify the mistake. You could not unpack at the Lodge because we were doing maintenance there. We exchanged 5 emails before your arrival and each stated "THE VILLA" in the subject line and several times in the body of the email, so I am unclear on how that misunderstanding arose. We state in our communication with guests that we will not disturb their privacy unless they request a visit from us, but I now realize from your review that you expected to see us personally. I was sure that we had gone over and above in terms of our communication, but I apologise for having not done more. I really took your message that all “was perfect” to imply that you were happy. Our cleanliness standards are very high, but we definitely missed the mark on the braai grid and are implementing stricter controls going forward. Reviews like this are hard to read but helpful for learning how we can improve so we appreciate you enlightening us. There were several misunderstandings along the way too and we will endeavour to communicate more clearly in the future.

Martia V

Kort verblyf ⋅ Saam met vriende

4.6

Okt 2020

Fantastiese plek, kan dit baie sterk aanbeveel! Heerlike huis, pragtige uitsigte en heerlike warm plaspoel.

Netheid

5.0

Diens

4.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Sonja N

Kort verblyf ⋅ Saam met vriende

5.0

Feb 2019

Hemel op aarde. Verstommende verblyf. Ek sal enige iemand aanbeveel om by Black Eagle Lodges te bly, dit is 'n mooi plek om te bly. Dit is so rustig. Die huis is smaakvol gemeubileer en alles is vir jou gerief voorsien. Dit is lekker dat daar nie 'n TV is nie, ons het dit baie geniet om speletjies te speel en bande te versterk met vriende. Ons het 'n wonderlike tyd gehad en baie lekker gebly. Dit is 'n goeie plek om te gaan as jy net wil wegkom van als af!

Sien meer

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Lucy

Black Eagle Lodges - The Villa

It was a great pleasure to host Sonja and her friends and we are delighted to hear they enjoyed their weekend. Reconnecting with friends is so good for the soul. Thank you for staying with us and we look forward to welcoming you back to Black Eagle Villa.