Dear Vera,
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that our staff were incredible, friendly, accommodating, polite, and helpful - they work hard to provide exceptional service, and we're grateful for your recognition.
However, we apologise for the various issues you experienced in your room and throughout the venue. We understand that our facilities fell short of your expectations, and for that, we are truly sorry. We want to assure you that we take your feedback seriously and are actively addressing the concerns you raised.
We're happy to report that our bathroom roof has been renovated, and we're continuing to work on upgrading our facilities. We've also addressed the issue of rubbish in the drawer with our housekeeping team to ensure it doesn't happen again.
Regarding WiFi, our IT department has rectified the signal issue, and we're working to improve our connectivity throughout the venue.
We appreciate your positive comments about our safe parking, excellent linen and towels, functioning fridge, and comfortable new mattress. We're glad you found some aspects of your stay comfortable.
We understand that we fell short in other areas, including our menu options and load shedding backup. We'll take your feedback into consideration as we continue to improve.
Thank you again for your review. We hope to have the opportunity to welcome you back and show you our improvements.
Best regards,
Sascha