Castelton

4 resensies

Selfsorg

Resensies

3.8/ 5

Gebaseer op 4 resensies

Goed

Netheid

4.3

Ligging

4.3

Waarde vir geld

3.5

Diens

2.3

Veiligheid

4.8

Jethro C

Kort verblyf ⋅ Saam met vriende

5.0

Jun 2023

Absolutely fantastic. One of the most amazing places we have stayed at. Hosts kept constant contact, were accommodating and great to deal with. The house itself has a view worth every cent spent. Beautifully furnished, comfortable, clean, modern. Will definitely go back there!

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Zane A

Kort verblyf ⋅ Gesin met klein kinders

4.0

Okt 2023

Very nice and quiet but not suitable if you are in a fun festive mood with kids running around. The neighbours are very nagging. We were staying at 48A. The place is neat and offers great value for money. However, the owner could improve communication skills when providing information regarding the accommodation. There is a neighbour who constantly calls security to complain about music that cannot even be heard downstairs. The music was at a volume lower than our conversation. We forgot 2 items, and the owner said it's impossible for him to courier them in any way. Being from Cape Town, I have to forget about those items. We gave a returnable deposit, and the owner deducted R150 for 1 broken glass that I reported to him. Imagine, it was 6 glasses, lol. All in all, I'll give the place a strong 3 out of 5. All the bathrooms are leaking.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

4.0

Diens

2.0

Ligging

4.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Pieter

Castelton

Thirst of all I want to thank the guest for choosing my place to enjoy an enjoyable holiday, and just a few pointers from my side. On the music, is that the estate are very strict when it comes to load music and late-night music, that is unfortunately the rule in the estate, so for me as the owner of the house all of us need to obey the rules of the estate. The rules of the estate are also visible in the house. The two toys that were left behind for the child remain the responsibility of the guest to arrange a courier to pick them up from my house at Plett because I keep them in a safe place and don’t want to take any chances and courier them back to the guest original destination because of the risk of damaging the items. Lastly, the one glass that was broken is that we must replace the whole set of six glasses and not only one glass of the set so I am sure that you will understand it and R150 for a set of six glasses is cheap. Remember after you have used the shower the head of the shower will have some water that is dripping after you have used the shower. Hope to see you again for an enjoyable stay at my house in the most beautiful part of the Country for an enjoyable relaxing stay my regards.

Keith B

Kort verblyf

3.4

Mei 2023

It was nice, except for our stay at Castelton. Welcoming was very unfriendly, there was no communication stating that the host won't be there on arrival. We were a group of 8 adults over 60 and was told by the host on the first night we were making a noise and that our money will be refunded. When we were merely just chatting and socialising. The gas was empty, had to replace the gas using my own money and used my own petrol to go and fill up the tank. My wife and other family members were told they can't smoke inside and there wasn't a smoking area. They had to stand outside in the rain and smoke. The stove was broken, it was raining in by the window. We really had an unpleasant stay. We had to be out on Monday morning at 10 am, however, the DStv was put off and the cleaning lady was waiting there at 8 am and check out was at 10 am.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

5.0

Diens

1.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

1.0

Sien gasheer se antwoord

Pieter

Castelton

Two weeks before the guest arrived at my place, I indicated to him via “whatsapp” where the key holder for the keys of the house is well as the code for the lock box, the arrival time of 14:00 and pictures of all the activities available in the estate for entertainment. On the issue of the noise, as I was indicating in my opening remarks that I am not staying at the premises so this reporting was done by the security, that is part of their responsibilities to ensure that the house owners are obeying the rules of the estate. In case it is not obeyed they need to report it to management and management reports it to me as the owner. Unfortunately that is the rules of the estate and all of us, guests and owners need to obey it. The house rules are visible inside the house for each guest that make use of my house. The gas bottle was full on the date of arrival, just strange that the guest waits four days after staying in my house to report that the gas bottle is empty. The guest did send me his expenses for refilling the gas bottle, and I did refund the amount back into his account. The oven of the stove did give a problem, but it has been attended to, that is normal wear and tear that happens, but the rest of the stove was in perfectly working order. You are not allowed to smoke inside the house and that is communicated with every guest before arrival and when I received this question from the guest via “whatsapp” I did indicate to him that he is more than welcome to smoke in the entertainment area, it is a covered area where you can smoke and not get wet when it rains. The guest is correct that the departure time is 10:00 in the morning so the cleaning lady was early, but she did not enter the house before 10:00 but did clean the steps on the outside of the house as well as the undercover parking area. I hope next time this guest will make sure they read the rules and “whatsapps” next time before arrival so that they understand how the house operates to ensure a pleasant stay at this lovely area of our beautiful country, South Africa. Regards the owner and thank you for your support.

Madeleine R

Kort verblyf ⋅ Gesin met tieners

2.8

Jul 2023

Onaangenaam. Wees asb. versigtig! Die eienaar by Castelton het beweer daar is 'n fout met die bespreking. Hy het my per WhatsApp in kennis gestel ons moes 'n dag vroeër uit. Uiters onprofessioneel. Ons was ses gaste op toer met redelik bagasie asook kos ens. Ons het 'n skedule vir elke dag gehad en was erg verontrief. Dit het 'n vorige keer ook gebeur. My bespreking was April reeds bevestig en vereffen. Dit wil voorkom asof daar aanbouings of gewerk was binne die huis. Dit is nog nie geverf nie en lyk baie onnet. Die muur in die sitvertrek dop ook erg op.

Sien meer

Netheid

3.0

Diens

1.0

Ligging

3.0

Veiligheid

4.0

Waarde vir geld

3.0

Sien gasheer se antwoord

Pieter

Castelton

Alle besprekings word professioneel hanteer van die dag die gas inboek by ons huis en met die dag die gaste die huis verlaat. Dit was die eerste keer dat die gaste by my tuis gegaan het en soos ek reeds aan haar verduidelik het per whatsup was daar n misverstand tussen haar en myself wat veroorsaak het dat die bespreking met een dag kort geknip was waarvoor hulle wel vergoed was. Daar is geen aanbouings wat in die huis plaasvind nie want die huis staan al jare in sy oorsproklike vorm so verstaan nie waar ek enige verdere aanbouings aan die huis kan maak nie, maar wat wel n probleem was, was die afgelope maand was die ongelooflike baie reen wat ons gekry het wat tot gevolg gehad het dat die een muur bietjie waterskade gekry het, maar alles is weer herstel. Ek hoop julle sal in die toekoms weer van my verblyf gebruik maak want dit bly nogsteeds n baie mooi bestemming in ons land om vakansie te hou en so na aan die natuur te wees nogmals dankie vir julle ondersteuning.