Dear Wallace and family
Thank you very much for your review, we appreciate all your feedback.
We will attend to the non working appliances, thanks for letting us know about it.
Please understand that the house was locked for a couple of months during lockdown where we were not able to have any staff present. We have only recently allowed staff back and due to regulations we are running on a much smaller staff compliment than what we usually do.
The relentless rains and winds we had for days on end just before your arrival also played a big role in us being unable to air the house on a frequent basis. De-humidifiers we use for the purpose of removing any moisture in the air. It is quite necessary for such an appliance along the coast especially for houses that are not being lived in daily.
I can assure you that safety has never been an issue here as The Heads is known for being one of the safest suburbs in Knysna.
Improvements to the house are being done in stages eg. we had the whole kitchen and all other wooden furniture re-painted before we opened again to give the house a modern feel. The other maintenance issues you mentioned are also being tended to as soon as possible.
Regarding the oven grids, we tried our best to scrub them clean but unfortunately guests that stayed at Cliff House before we took over the management of the house, decided to use the oven racks as braai grids hence the stains on the steel.
We want to thank you for being such kind guests and also for your objective review. We hope to see you back soon this side for you to experience the great beauty and comfort the house has to offer.
Warm Regards
Wayne and Dirk