De Charmoy Estate Guest House
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4.6/5
Catherine Verified
Properties 2
Reviews 156
On LekkeSlaap 13 years
Review Summary
Reanne N - May 2023
Overall rating
Amazing stay at de Charmoy with friendly staff.
De Charmoy Estate Guest House 's response
Thank you Reanne N for your lovely report back.
Sarah A - Dec 2022
Overall rating
Super comfortable and super convenient to the airport.
De Charmoy Estate Guest House 's response
Thank you - we are so happy you enjoyed yourself and managed to relax after your long haul flights.
Gerrit Z - Oct 2022
Overall rating
Skoon, netjies en toeganklik.
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Clean, tidy and accessible.
I was looking for a place near the airport just to spend the night because I had to fly out early the next morning and this place ticked all the boxes.
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Angela Q - Mar 2024
Overall rating
I felt that the whole place could do with a bit of a spruce up.
De Charmoy Estate Guest House 's response
Thank you for taking the time to share your feedback with us, Angela. We sincerely apologise for the inconvenience caused by the smoking in your room, despite our clear policy against it. Please rest assured that we take such matters very seriously and we will be addressing this issue promptly.
We understand the importance of maintaining a clean and healthy environment for all our guests and we are committed to ensuring that such incidents do not recur in the future. Your comments will be shared with our team to reinforce the importance of adhering to our policies and providing exceptional service to all our guests.
Regarding the sprucing up of our rooms and guest cloakrooms, we appreciate your understanding regarding the constraints we may face in terms of budget and occupancy. Rest assured, we are continuously working to enhance the overall experience for our guests and your feedback serves as valuable guidance in this process.
Once again, we apologise for the inconvenience caused during your stay. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
Regards, Catherine
Charmaine E - Apr 2024
Overall rating
Disappointed.
Lara W - Dec 2023
Overall rating
Value for money.
Ina L - Sep 2021
Overall rating
Baie gerieflik en aangenaam.
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Very comfortable and pleasant.
The indications were just a bit confusing on Google.
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Jan-hermann S - Nov 2020
Overall rating
Baie vriendelik en gasvry.
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Very friendly and hospitable.
Rooms were neat and the breakfast was delicious.
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Barbie G - Nov 2020
Overall rating
It was not a pleasant experience. It was very dirty - rubbish lying outside the kitchen right in the reception walk in. The room was very smelly. The menu was very limited.
De Charmoy Estate Guest House 's response
Dear Barbie,
Thank you for giving us feedback, we appreciate all feedback including negative as we want to ensure the best experience for our clients.
As you can see from all the rest of the reviews are between 4 and 5 stars. We are really distraught at this time to get a review of this caliber when nothing was brought to our attention at the time or even an email sent so that we may have addressed any issues which may have left you feeling dissatisfied. We stand by our commitment to quality service and your review is certainly the anomaly amongst our reviews. Please rather email us directly any further issues and complaints as the correct forum to be able to deal with this matter. We don't want anyone to leave our home feeling in any way aggrieved or unheard. We await your email.
Regards Lauren and Cathy
Anneke V - Dec 2019
Overall rating
Amazing and very accommodating service.
Chris Niemeijer N - Nov 2016
Overall rating
Mooi groot luxe verblijf vlak bij het vliegveld.
Derek B - Jul 2014
Overall rating
Goed!
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Well!
See the stars below.
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Billy Z - Feb 2014
Overall rating
Baie netjiese en luukse verblyf!
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Very neat and luxurious accommodation!
The room was very nice, the estate beautiful, and a very good stay. Also close to airport and not too far from Umhlanga.
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Kobus R - Apr 2013
Overall rating
The Management and staff assisted us with our requests, what a pleasure
Nic W - Jan 2013
Overall rating
Wonderful
Lynne V - Oct 2012
Overall rating
Perfect for any traveller and most convenient for King Shaka airport
Andre V - May 2012
Overall rating
Lovely
Norman E - Apr 2012
Overall rating
Lovely venue ideal for early flight the next day.
Shannon M - Apr 2012
Overall rating
I would recommend it to anyone, what an awesome b&b
Jessi S - May 2012
Overall rating
A home away from home!
Violet V - Oct 2012
Overall rating
It is a cool place refreshing next to the nature
Herbert M - Aug 2011
Overall rating
An unbeatable Guest House for the price!
Ros H - Nov 2011
Overall rating
A real find! Exotic surroundings and warm hospitality.
Read more- Capacity: 18 people
- All ages welcome
-
Check-in: 14:00 to 18:00
Check-out: 11:00 - Address: 1 Robert Armstrong Road, Canelands, Verulam, 4339, KwaZulu-Natal
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TGCSA rating:
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