Die Skilpad Doppie

1 resensie

Selfsorg

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Opsomming van Resensie

2.6 uit 5van 1 resensie vir Die Skilpad Doppie

Netheid

2.0/5

Diens

4.0/5

Ligging

1.0/5

Veiligheid

4.0/5

Waarde vir geld

2.0/5

Lynn - Jul 2024

Algehele gradering

Netheid

2/5

Diens

4/5

Ligging

1/5

Veiligheid

4/5

Waarde vir geld

2/5

Lynn

You get what you pay for!

R300 per night on a special is the maximum one should pay. The roof leaks badly in many places. The furniture is old and musty, with an assortment of cutlery. The TV is obscured by a bed footboard.

Die Skilpad Doppie se terugvoer

Dear Lynn,

Thank you for your feedback. We appreciate your insights and apologise for any inconvenience you experienced during your stay.

We would like to address a few points mentioned in your review:

Furniture Condition: We assure you that the furniture in the room is neither old nor musty. We regularly maintain and update our furnishings to ensure they are comfortable and clean for our guests.

Roof Leak: The leak you experienced was due to an exceptionally heavy downpour during a period of flooding in the area. We understand how this impacted your stay and are taking steps to address and repair any issues caused by the severe weather.

Room Amenities: We strive to provide a functional and enjoyable stay, and we will review the room layout, including the placement of the TV, to ensure better convenience for our guests.

Our special rate of R300 per night aims to offer an affordable option whilst maintaining a good standard of comfort and service. We value your feedback as it helps us improve and deliver a better experience for all our guests.

Thank you for bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide you with a more pleasant stay.

Best regards,