The rooms that were booked was available but it was rooms like described on the booking platform with a queen-size bed in each room and a shared bathroom. The team members did not want to share the queen-size bed and the layout and size of the rooms were not suitable to move single beds into the rooms. We showed the rooms to the team members and gave the team the choice to either stay in the alternative accommodation with a room that had 3 single beds and a queen size bed as well as a small kitchen area and an outside bathroom or stay in the rooms that were originally booked. The beds as well as the bedding in the alternative accommodation are brand new. The pathway to this alternative accommodation is through the lapa pool area and a paved pathway lead to the outside area in front of the room. So I am confused about the statement that the pathway looks like a mechanics workshop.
During the team's stay we communicated various times with the team members to hear if everything was ok and if they were comfortable, we also asked every day if they were satisfied with their meals and if they had enough food. They always said yes thank you the food is very nice. We cater according to their dietary preferences and needs.
We are always here to handle and sort out any complaints immediately. We did not receive any during the team's stay.
Doedoe Plekkie is a Homestay and we do have a lot of business travelers who appreciate the comfortable at-home feeling and are returning regularly.