Durban Spa

2 reviews

Self Catering

Reviews

3.1/ 5

Based on 2 reviews

Cleanliness

1.5

Location

4.5

Value for money

2.5

Service

2.5

Safety

4.5

Daphne F

1 night stay ⋅ Family with young children

2.8

Mar 2025

Not comfortable and clean. The place was not clean, cockroaches in the kitchen, aircon not working properly, shower heads keep falling, tap needs attention, furniture overused, damaged, dirty. Not enough kitchen storage for food, alcove room needs blockout curtains. The unit needs maintenance and revamp. Aircon vents are disgustingly dirty.

Cleanliness

1.0

Service

3.0

Location

4.0

Safety

5.0

Value for money

1.0

Room stayed in

Two Bedroom Sea View...

View host response

Beekman Holidays

Durban Spa

Hi Daphne, thank you for your feedback. We are very sorry that this was your experience, especially as cleanliness and comfort are top priorities for us. Our guests are encouraged to please inform us immediately of any issues, so that we can promptly address them on-site and ensure a pleasant stay. Rest assured, however, that these concerns are being investigated, and we look forward to regaining your trust in the future.

Trevor G

Short stay ⋅ Family with teenagers

3.4

May 2022

They need to upgrade rooms especially bathrooms. No beach towels was a problem cause we were not notified in advance to carry.

Cleanliness

2.0

Service

2.0

Location

5.0

Safety

4.0

Value for money

4.0

Room stayed in

One Bedroom Family S...

Room stayed in

Two Bedroom Sea View...

View host response

Beekman Holidays

Durban Spa

Hi Trevor, thank you for sharing your experience with us. We have taken note of your feedback as we use this information to evaluate our performance as a resort, so we can make the necessary improvements. Thank you again for staying with us and we hope you have a splendid time on your next holiday. Regards, Durban Spa.

This review has been automatically translated using Google.