Elephant Springs Hotel

31 resensies

Hotel

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3.2 uit 5van 31 resensies vir Elephant Springs Hotel

Netheid

2.8/5

Diens

3.3/5

Ligging

3.5/5

Veiligheid

3.6/5

Waarde vir geld

2.9/5

Molebogeng Bellah M - Sep 2023

Algehele gradering

Netheid

5/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

5/5

Molebogeng Bellah M

I enjoyed everything.

Food was delicious. Cleanliness.

Judith M - Apr 2023

Algehele gradering

Netheid

3/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

5/5

Judith M

It was good.

It was good but the problem we experienced was the cockroach in the bathroom that was licking somewhere.

Nicolene P - Apr 2022

Algehele gradering

Netheid

4/5

Diens

4/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

4/5

Nicolene P

Ons het baie lekker gebly by Elephant Spring hotel op Bela Bela.

Kamer was baie netjies gewees en die ontbyt was keurig voorberei. Hotel is baie sentraal geleë in die dorp so jy loop waar jy wil wees. Sal definitief weer daar bespreek. Enigste klagtes wat ons het is die TV kanale is baie sag en die aantal kanale baie beperk. As daar handdoekrelings in die badkamer opgesit kan word, gaan dit baie help met die nat handdoeke wanneer mens van die Forever Resort af kom. Baie dankie.

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Elephant Springs Hotel se terugvoer

Baie dankie Nicolene, vir jou terugvoer. Ons neem kennis van die handdoek reëling voorstel en sal ook die TV kanale aanspreek. Ons hoop om jul gou weer te verwelkom.

Elephant Springs Hotel

Janica H - Jan 2023

Algehele gradering

Netheid

4/5

Diens

4/5

Ligging

4/5

Veiligheid

4/5

Waarde vir geld

4/5

Janica H

Mooi, netjies en gasvry hotel.

Die enigste negatiewe kommentaar wat ons gehad het was die parkering. Nadat ons teruggekeer het van ons funksie nie parkering binne die veilige parkeerarea kon kry nie en moes toe op 'n ander, minder veilige area ons kar parkeer vir die aand. Verder was die kamer, diens en algehele verblyf glad nie sleg nie.

Elephant Springs Hotel se terugvoer

Dankie Janica vir die terugvoer. Ons vra om verskoning dat jy nie parkeer plek gevind het die aand na jul funksie nie. Ons sal aandag gee hieraan.

Elephant Springs Hotel

Venisha V - Feb 2024

Algehele gradering

Netheid

3/5

Diens

1/5

Ligging

2/5

Veiligheid

2/5

Waarde vir geld

3/5

Venisha V

Just okay.

Nobody at reception just before time of check-in.

Mziwakhe Edwin S - Mrt 2023

Algehele gradering

Netheid

3/5

Diens

4/5

Ligging

5/5

Veiligheid

4/5

Waarde vir geld

3/5

Mziwakhe Edwin S

The stay was fine. We had a problem with cockroaches and the toilet did not have air fresheners.

What is on the menu could not be prepared in the kitchen. Kindly put the mini fridges in the rooms.

Elephant Springs Hotel se terugvoer

Thank you for your review. We take note of your concerns regarding the menu options. We regrettably do not offer mini fridges in the rooms. We will report your sighting to our pest control.

Elephant Springs Hotel

Obakeng M - Feb 2023

Algehele gradering

Netheid

2/5

Diens

3/5

Ligging

5/5

Veiligheid

4/5

Waarde vir geld

3/5

Obakeng M

Was fine.

My stay was fine. I got the best service and she is a very nice lady who takes her work seriously.

Elephant Springs Hotel se terugvoer

Thank you for your review and feedback.

Elephant Springs Hotel

Pedro S - Apr 2023

Algehele gradering

Netheid

3/5

Diens

4/5

Ligging

1/5

Veiligheid

4/5

Waarde vir geld

2/5

Pedro S

Not what we expected.

Cockroaches in rooms. The bath in the family room is not in a good condition. The TV channels were snowy.

Elephant Springs Hotel se terugvoer

Thank you for your review. We will be upgrading all bedrooms in the next few months. We will report your sighting to Rentokil who treat our bedrooms on a monthly basis.

Elephant Springs Hotel

Cathy V - Jun 2023

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

1/5

Veiligheid

1/5

Waarde vir geld

1/5

Cathy V

Our stay was not good at all.

The buildings were under construction, the rooms were very dirty and the overall hotel was not in good condition, the rooms do not look anything like the pictures on the website, we were very disappointed and checked out early.

Elephant Springs Hotel se terugvoer

We're sorry to hear about your experience. We are currently renovating our hotel rooms and will proceed with the groundfloor rooms in the coming week. We are however confident that the room photographs match the room categories as these were new photographs taken in November 2022. We do hope that you will reconsider visiting us in the future once our revamp is completed.

Elephant Springs Hotel

Megan P - Jan 2023

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

1/5

Veiligheid

1/5

Waarde vir geld

1/5

Megan P

When we arrived in our rooms, it was nothing like in the pictures on the website.

My family of 11 was very unhappy about their rooms, when we got there the rooms were overflooded with water. The air-conditioning wasn't working, it was smelly and it really felt that we were booked in into a brothel.

Elephant Springs Hotel se terugvoer

We're sorry that the rooms were flooded during your stay. This was as a result of guests who had left their taps open during watershedding, and as such, once water was restored the unoccupied room was flooded and this spilled over to other bedrooms. Our team happily assisted in moving you to our newly renovated apartments next door. We're sorry to see that there was no mention of our team's attempts to assist you and make your stay more comfortable as your score only reflects the unpleasant experience you had upon the start of your stay.

Elephant Springs Hotel

Mohlomi M - Feb 2022

Algehele gradering

Netheid

3/5

Diens

3/5

Ligging

4/5

Veiligheid

4/5

Waarde vir geld

3/5

Mohlomi M

I enjoyed my stay.

Please provide at least a bar fridge for the hotel rooms, or a cold water dispenser.

Elephant Springs Hotel se terugvoer

Thank you for your review and comments. Regrettably we do not presently offer bar fridges in our hotel rooms, but take note of the suggestion.

Elephant Springs Hotel

Itumeleng M - Aug 2021

Algehele gradering

Netheid

4/5

Diens

4/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

4/5

Itumeleng M

Fabulous.

The place is very nice and the staff was very friendly.

Elephant Springs Hotel se terugvoer

Thank you for your lovely review Itumeleng.

Elephant Springs Hotel

Samuel C - Des 2021

Algehele gradering

Netheid

3/5

Diens

1/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

3/5

Samuel C

They can do better.

Room 10, the bathroom is badly stained, we booked for 2 bedrooms. One bedroom had no chair and a TV. The bath soaps and towel were not provided.

Elephant Springs Hotel se terugvoer

Thank you for your feedback. We're pleased to confirm that we will be renovating the bathroom and replacing the bath with a shower in Room 10. We do apologize that the towels and liquid soap was not replenished.

Elephant Springs Hotel

Monica M - Apr 2021

Algehele gradering

Netheid

1/5

Diens

3/5

Ligging

1/5

Veiligheid

1/5

Waarde vir geld

1/5

Monica M

Huge let down.

The pictures are very misleading, the place is not cleaned properly for reception to the rooms. The rooms have cockroaches, the need some serious upgrades, the pool was dirty and the new linens. Our bed felt 20 years old and it was on bricks. The initial room we were allocated was bad; the sliding door was broken, the linens were dirty, there were cockroaches and was just not ok. The second room was better but there were cockroaches and the shower was grimy, the linen was old and stained. It was my husbands birthday getaway and I was excited but when I got there, I almost cried cause the amount I paid was not worth it, even my husband said there are better places around at that price cause he knows the area.

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Elephant Springs Hotel se terugvoer

We're very sorry about your experience Monica.

Elephant Springs Hotel

Ruth M - Jun 2019

Algehele gradering

Netheid

5/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

5/5

Ruth M

Me and my friends really had a great time, the place was clean, and their breakfast was great.

We really had a great time, the staff there is very welcoming.

Elephant Springs Hotel se terugvoer

Dear Ruth, thank you for your kind words and high praise.
We hope to see you again in the near future.

Elephant Springs Hotel

Frikkie E - Apr 2019

Algehele gradering

Netheid

5/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

5/5

Frikkie E

Goeie waarde vir geld en die diens is uit die boonste rakke.

Dis 'n bekostigbare plekkie om te bly en die ligging is baie goed.

Elephant Springs Hotel se terugvoer

Dankie Frikkie vir jou terugvoer. Ons is verheug dat jul die nuwe Elephant Springs geniet het en ons is baie trots op ons nuwe hoofgebou, restaurant, en hotel kamers. Ons is tans nog besig met verdere opgradering en beoog om die hotel kamers se opgradering te voltooi teen die einde van die jaar.

Elephant Springs Hotel

Nkotana M - Feb 2019

Algehele gradering

Netheid

5/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

5/5

Nkotana M

It has been fabulous and welcoming.

Splendid. Fabulous, enjoyed it.

Elephant Springs Hotel se terugvoer

We thank you for your reply and compliments.

Elephant Springs Hotel

Anonieme gas - Nov 2019

Algehele gradering

Netheid

2/5

Diens

4/5

Ligging

4/5

Veiligheid

4/5

Waarde vir geld

2/5

Anonieme gas

Pertunia S - Sep 2019

Algehele gradering

Netheid

4/5

Diens

3/5

Ligging

2/5

Veiligheid

4/5

Waarde vir geld

3/5

Pertunia S

We enjoyed our stay.

We really enjoyed our stay at Elephant Springs, except that the hotel is in town so the sound of trucks and cars is a problem in the early hours of the morning and there's no Wi-Fi in the rooms.

Elephant Springs Hotel se terugvoer

We appreciate your feedback, Pertunia. We will relay this to management.

Elephant Springs Hotel

Vincent V - Jul 2019

Algehele gradering

Netheid

3/5

Diens

3/5

Ligging

2/5

Veiligheid

3/5

Waarde vir geld

2/5

Vincent V

Dit is voldoende.

Dit was wat ons benodig het vir 'n goeie prys. Warm water in die stort is moeilik om te beheer en geraas van die trokke in die pad was met tye net te erg.

Elephant Springs Hotel se terugvoer

Dankie Vincent vir jou terugvoer. Ons neem kennis van die stort water en sal dit met die nodige personeel bespreek en herstel.

Elephant Springs Hotel

Anonieme gas - Jul 2018

Algehele gradering

Netheid

3/5

Diens

3/5

Ligging

3/5

Veiligheid

4/5

Waarde vir geld

3/5

Anonieme gas

Nthabiseng S - Des 2017

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

5/5

Veiligheid

4/5

Waarde vir geld

1/5

Nthabiseng S

Filthy.

This was no value for money it was expensive for a no star hotel, it was filthy and service was bad a lot of broken things. Stove was not working, kettle was dirty, bathroom was very dirty jams all over the place broken pots. No proper towels.

Elephant Springs Hotel se terugvoer

We thank you for your feedback. We apologise for your experience and can advise that we have addressed the points you have raised, and have also taken disciplinary action against the team members that did not adhere to our standards.

Elephant Springs Hotel

Belinah L - Des 2017

Algehele gradering

Netheid

2/5

Diens

5/5

Ligging

1/5

Veiligheid

1/5

Waarde vir geld

1/5

Belinah L

I will book there again cause it's not what you see.

The mat was wet due to air-conditioner and smells bad, guess they are not serviced. The bathroom is a disaster. I came across spider webs. It's not as attractive as we saw on the pictures. We didn't use the other room due to bad smell. We had to use only two and share the two. It's a bad experience. Ever since I started traveling in 2009 I never had such problems. Guess it shouldn't be classified as a hotel, no.

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Elephant Springs Hotel se terugvoer

Dear Guest

Thank you for your feedback on your stay at Elephant Springs Hotel. We take our Guests feedback extremely serious and strive to improve where possible. I have recently walked the hotel rooms as I do twice a month and can assure you that our air conditioners are serviced in-house and in full working condition. The air conditioner which could have been perceived as faulty has a digital display which was recently replaced with an external membrane, however, it reacts as per normal to the remote with ease.

I have not picked up any wet smell or wet carpets however in keeping with the guest experience the rooms will be aired out as to avoid a similar experience for future guests. I do regret that your stay was not as enjoyable as you expected. I can assure you that the room types you had selected are in line with the offering on the website. I will take this opportunity and feedback to re-train the housekeeping as spider webs are not the standard we are accustomed to delivering.

Once again thank you for taking the time to keep me informed.

Kind regards,

Ken Strydom, General Manager
Elephant Springs Hotel & Cabanas

Elephant Springs Hotel

Gert D - Okt 2017

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

1/5

Veiligheid

1/5

Waarde vir geld

1/5

Gert D

Vir seker die slegste plek wat ek al in gebly het, ek het vir my ander verblyf gaan kry, en is is seker ek gaan seker nie 'n refund kry nie.

Dit is die vuilste plek wat ek al in my lewe teëgekom het, daar is 'n groot lawaai van mense wat van die straat af kom om in hul restaurant en swembad te kom kuier. Dit is meer 'n dagbesoeker pub. Die vloere was vuil, kamer het sleg geruik, ek was 5 minute daar toe loop ek maar.

Elephant Springs Hotel se terugvoer

Dankie vir u terugvoer. Ons neem ons gaste se beskrywing van hulle verblyf baie ernstig op omdat ons graag aan al ons gaste 'n aangename ondervinding wil bied. Alhoewel ons kroeg en restaurant oop is aan die publiek, verstaan ons dat dit dalk verwarrend kan voorkom met gaste was ingeboek is. Buite besoekers word nie in die hotel se swembad area toegelaat nie. Ons is jammer dat ons bure en aldus ons posisie nie tot ons goedkeuring was nie. Alhoewel ons hotel 'n ou gebou is, word alles skoon gehou volgens die korrekte standaarde. Ons het onlangs 'n nuwe foto sessie gehad by ons hotel om gaste 'n beter idee te gee van hoe ons produk lyk.

Alle hotel kamers word in die oggend oopgemaak na gaste uitgeboek het vir vars lug. Ons hotel se matte word ook gereeld gewas en behandel om te verseker dat daar nie reuke is nie.

Ongelukkig weens ons kansellasie klousule wat aan u verskaf is voordat u ingeboek het, is ons nie in staat om 'n terug betaling aan u te versorg nie. Indien gaste ongelukkig is word hul genooi na die ontvangs om hul ervaring met ons te deel sodat ons iets daaraan kan doen of moontlik alternatiewe verblyf vir hul te reel. In die geval het u reeds self ander akkommodasie gaan soek en was ons nie die geleentheid gebied om u verder te help nie.

Elephant Springs Hotel

Thomashenry P - Feb 2016

Algehele gradering

Netheid

3/5

Diens

4/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

4/5

Thomashenry P

Sentraal geleë.

Goeie hotel wat sentraal geleë is. Miskien 2 ster-gradering. Ontbyt is bevredigend en ontvangs se reaksie op versoeke was goed. Ruimte vir verbetering sluit in elektroniese slotte aan die deure, nuwe televisies in die kamers en instandhouding van die lugreëling. 'n Yskassie in elke kamer sal ook baie help veral vir die melk in die somermaande. Elke kamer is ruim. Die ligging maak 'n stappie baie aangenaam. Dis sowat 3 minute se stap vanaf die Forever-oord en reg oorkant die straat is die Shoprite Winkelsentrum.

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Lulamile Theo J - Apr 2016

Algehele gradering

Netheid

1/5

Diens

1/5

Ligging

3/5

Veiligheid

3/5

Waarde vir geld

1/5

Lulamile Theo J

It is terrible hotel. They do not deserve a star.

Hygiene: Bad. The hotel room had cockroaches and no disinfectant for insects was available in the room. Bath was very dirty as if it hasn't been cleaned in days. Water: worst. We slept there for 2 nights and we did not have hot water in the hotel room at all. They were promising to fix it. The worst part was we were travelling with our child that has to bath every night before sleep. On the last day (Sunday), we were forced to go to the self-catering rooms to take a bath, otherwise we would have only had a bath in Johannesburg again.

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Elephant Springs Hotel se terugvoer

Dear Lulamile,

We are truly sorry about the inconvenience that you experienced whilst staying at our establishment. We have full understanding for the discomfort caused as a result of the lack of hot water during your stay, and although we did everything in our power to have the matter resolved as quickly as possible, it took our maintenance team some time to repair this, despite the additional help of outsourced contractors. The lack of hot water was purely a result of equipment failure which was entirely beyond our control, and we are sorry that this caused you and your family distress. Fortunately, we were able to offer alternate facilities to try and assist, albeit not ideal. Once again, we apologize for your experience.

Regards,
Elephant Springs Hotel and Cabanas - management

Elephant Springs Hotel

Kgomotso M - Feb 2015

Algehele gradering

Netheid

1/5

Diens

4/5

Ligging

1/5

Veiligheid

2/5

Waarde vir geld

1/5

Kgomotso M

The accommodation was not neat and tidy at all.

The initial room allocated to us was downright dirty. The next room (which we were eventualy given) was equally dirty and the main lights were not even working!

Frik K - Des 2014

Algehele gradering

Netheid

1/5

Diens

3/5

Ligging

5/5

Veiligheid

3/5

Waarde vir geld

2/5

Frik K

Badkamers is absoluut swak.

Die ligging is vir sakereisigers 'n groot plus. Die badkamers is egter uiters swak, veral in kamer 25. Saam met my was twee buitelandse kliënte en hulle het ook gekla oor hulle badkamer. Groot voordeel is die restaurant wat in die hotel is.

Lucy A - Jan 2013

Algehele gradering

Netheid

3/5

Diens

3/5

Ligging

4/5

Veiligheid

4/5

Waarde vir geld

3/5

Lucy A

Thumbs up to Jennifer & other lady (fair lady) who really tried to make us comfortable

Recommendation hotel management should not perform renovations during peak season it does have an impact on your stay - otherwise, very nice.

Tshifhiwa S - Des 2012

Algehele gradering

Netheid

3/5

Diens

5/5

Ligging

5/5

Veiligheid

5/5

Waarde vir geld

4/5

Tshifhiwa S

I enjoyed staying in the hotel and its so close to the resort.

I enjoyed staying at the hotel, though would recommend the old and stained carpet be replaced. The bathroom basin for room 4d / 4c was not draining effectively, please check it. I enjoyed my stay otherwise, and am hoping to come back some time soon.

Samuel S - Des 2012

Algehele gradering

Netheid

3/5

Diens

4/5

Ligging

4/5

Veiligheid

3/5

Waarde vir geld

4/5

Samuel S

The place is good

The breakfast is good, and my room was normal. The staff members are also friendly and professional. There was noise from the hallway from other guest, and it is the only thing that bothered me (but is one of those things that's hard to avoid as we humans do not respect other people). I'd recommend some carpets in the hallway to combat the noise made by others. The place is worth what I paid for.

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