Elephant Springs Hotel
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3.7/5
Egmond Geverifieer
Eiendomme 4
Resensies 112
Op LekkeSlaap 14 jaar
Opsomming van Resensie
Molebogeng Bellah M - Sep 2023
Algehele gradering
I enjoyed everything.
Judith M - Apr 2023
Algehele gradering
It was good.
Janica H - Jan 2023
Algehele gradering
Mooi, netjies en gasvry hotel.
Elephant Springs Hotel se terugvoer
Dankie Janica vir die terugvoer. Ons vra om verskoning dat jy nie parkeer plek gevind het die aand na jul funksie nie. Ons sal aandag gee hieraan.
Venisha V - Feb 2024
Algehele gradering
Just okay.
Mziwakhe Edwin S - Mrt 2023
Algehele gradering
The stay was fine. We had a problem with cockroaches and the toilet did not have air fresheners.
Elephant Springs Hotel se terugvoer
Thank you for your review. We take note of your concerns regarding the menu options. We regrettably do not offer mini fridges in the rooms. We will report your sighting to our pest control.
Obakeng M - Feb 2023
Algehele gradering
Was fine.
Elephant Springs Hotel se terugvoer
Thank you for your review and feedback.
Pedro S - Apr 2023
Algehele gradering
Not what we expected.
Elephant Springs Hotel se terugvoer
Thank you for your review. We will be upgrading all bedrooms in the next few months. We will report your sighting to Rentokil who treat our bedrooms on a monthly basis.
Cathy V - Jun 2023
Algehele gradering
Our stay was not good at all.
Elephant Springs Hotel se terugvoer
We're sorry to hear about your experience. We are currently renovating our hotel rooms and will proceed with the groundfloor rooms in the coming week. We are however confident that the room photographs match the room categories as these were new photographs taken in November 2022. We do hope that you will reconsider visiting us in the future once our revamp is completed.
Megan P - Jan 2023
Algehele gradering
When we arrived in our rooms, it was nothing like in the pictures on the website.
Elephant Springs Hotel se terugvoer
We're sorry that the rooms were flooded during your stay. This was as a result of guests who had left their taps open during watershedding, and as such, once water was restored the unoccupied room was flooded and this spilled over to other bedrooms. Our team happily assisted in moving you to our newly renovated apartments next door. We're sorry to see that there was no mention of our team's attempts to assist you and make your stay more comfortable as your score only reflects the unpleasant experience you had upon the start of your stay.
Nicolene P - Apr 2022
Algehele gradering
Ons het baie lekker gebly by Elephant Spring hotel op Bela Bela.
Lees meerElephant Springs Hotel se terugvoer
Baie dankie Nicolene, vir jou terugvoer. Ons neem kennis van die handdoek reëling voorstel en sal ook die TV kanale aanspreek. Ons hoop om jul gou weer te verwelkom.
Mohlomi M - Feb 2022
Algehele gradering
I enjoyed my stay.
Elephant Springs Hotel se terugvoer
Thank you for your review and comments. Regrettably we do not presently offer bar fridges in our hotel rooms, but take note of the suggestion.
Itumeleng M - Aug 2021
Algehele gradering
Fabulous.
Elephant Springs Hotel se terugvoer
Thank you for your lovely review Itumeleng.
Samuel C - Des 2021
Algehele gradering
They can do better.
Elephant Springs Hotel se terugvoer
Thank you for your feedback. We're pleased to confirm that we will be renovating the bathroom and replacing the bath with a shower in Room 10. We do apologize that the towels and liquid soap was not replenished.
Monica M - Apr 2021
Algehele gradering
Huge let down.
Lees meerElephant Springs Hotel se terugvoer
We're very sorry about your experience Monica.
Ruth M - Jun 2019
Algehele gradering
Me and my friends really had a great time, the place was clean, and their breakfast was great.
Elephant Springs Hotel se terugvoer
Dear Ruth, thank you for your kind words and high praise.
We hope to see you again in the near future.
Frikkie E - Apr 2019
Algehele gradering
Goeie waarde vir geld en die diens is uit die boonste rakke.
Elephant Springs Hotel se terugvoer
Dankie Frikkie vir jou terugvoer. Ons is verheug dat jul die nuwe Elephant Springs geniet het en ons is baie trots op ons nuwe hoofgebou, restaurant, en hotel kamers. Ons is tans nog besig met verdere opgradering en beoog om die hotel kamers se opgradering te voltooi teen die einde van die jaar.
Nkotana M - Feb 2019
Algehele gradering
It has been fabulous and welcoming.
Elephant Springs Hotel se terugvoer
We thank you for your reply and compliments.
Anonieme gas - Nov 2019
Algehele gradering
Pertunia S - Sep 2019
Algehele gradering
We enjoyed our stay.
Elephant Springs Hotel se terugvoer
We appreciate your feedback, Pertunia. We will relay this to management.
Vincent V - Jul 2019
Algehele gradering
Dit is voldoende.
Elephant Springs Hotel se terugvoer
Dankie Vincent vir jou terugvoer. Ons neem kennis van die stort water en sal dit met die nodige personeel bespreek en herstel.
Anonieme gas - Jul 2018
Algehele gradering
Nthabiseng S - Des 2017
Algehele gradering
Filthy.
Elephant Springs Hotel se terugvoer
We thank you for your feedback. We apologise for your experience and can advise that we have addressed the points you have raised, and have also taken disciplinary action against the team members that did not adhere to our standards.
Belinah L - Des 2017
Algehele gradering
I will book there again cause it's not what you see.
Lees meerElephant Springs Hotel se terugvoer
Dear Guest
Thank you for your feedback on your stay at Elephant Springs Hotel. We take our Guests feedback extremely serious and strive to improve where possible. I have recently walked the hotel rooms as I do twice a month and can assure you that our air conditioners are serviced in-house and in full working condition. The air conditioner which could have been perceived as faulty has a digital display which was recently replaced with an external membrane, however, it reacts as per normal to the remote with ease.
I have not picked up any wet smell or wet carpets however in keeping with the guest experience the rooms will be aired out as to avoid a similar experience for future guests. I do regret that your stay was not as enjoyable as you expected. I can assure you that the room types you had selected are in line with the offering on the website. I will take this opportunity and feedback to re-train the housekeeping as spider webs are not the standard we are accustomed to delivering.
Once again thank you for taking the time to keep me informed.
Kind regards,
Ken Strydom, General Manager
Elephant Springs Hotel & Cabanas
Gert D - Okt 2017
Algehele gradering
Vir seker die slegste plek wat ek al in gebly het, ek het vir my ander verblyf gaan kry, en is is seker ek gaan seker nie 'n refund kry nie.
Elephant Springs Hotel se terugvoer
Dankie vir u terugvoer. Ons neem ons gaste se beskrywing van hulle verblyf baie ernstig op omdat ons graag aan al ons gaste 'n aangename ondervinding wil bied. Alhoewel ons kroeg en restaurant oop is aan die publiek, verstaan ons dat dit dalk verwarrend kan voorkom met gaste was ingeboek is. Buite besoekers word nie in die hotel se swembad area toegelaat nie. Ons is jammer dat ons bure en aldus ons posisie nie tot ons goedkeuring was nie. Alhoewel ons hotel 'n ou gebou is, word alles skoon gehou volgens die korrekte standaarde. Ons het onlangs 'n nuwe foto sessie gehad by ons hotel om gaste 'n beter idee te gee van hoe ons produk lyk.
Alle hotel kamers word in die oggend oopgemaak na gaste uitgeboek het vir vars lug. Ons hotel se matte word ook gereeld gewas en behandel om te verseker dat daar nie reuke is nie.
Ongelukkig weens ons kansellasie klousule wat aan u verskaf is voordat u ingeboek het, is ons nie in staat om 'n terug betaling aan u te versorg nie. Indien gaste ongelukkig is word hul genooi na die ontvangs om hul ervaring met ons te deel sodat ons iets daaraan kan doen of moontlik alternatiewe verblyf vir hul te reel. In die geval het u reeds self ander akkommodasie gaan soek en was ons nie die geleentheid gebied om u verder te help nie.
Thomashenry P - Feb 2016
Algehele gradering
Sentraal geleë.
Lees meerLulamile Theo J - Apr 2016
Algehele gradering
It is terrible hotel. They do not deserve a star.
Lees meerElephant Springs Hotel se terugvoer
Dear Lulamile,
We are truly sorry about the inconvenience that you experienced whilst staying at our establishment. We have full understanding for the discomfort caused as a result of the lack of hot water during your stay, and although we did everything in our power to have the matter resolved as quickly as possible, it took our maintenance team some time to repair this, despite the additional help of outsourced contractors. The lack of hot water was purely a result of equipment failure which was entirely beyond our control, and we are sorry that this caused you and your family distress. Fortunately, we were able to offer alternate facilities to try and assist, albeit not ideal. Once again, we apologize for your experience.
Regards,
Elephant Springs Hotel and Cabanas - management
Kgomotso M - Feb 2015
Algehele gradering
The accommodation was not neat and tidy at all.
Frik K - Des 2014
Algehele gradering
Badkamers is absoluut swak.
Lucy A - Jan 2013
Algehele gradering
Thumbs up to Jennifer & other lady (fair lady) who really tried to make us comfortable
Tshifhiwa S - Des 2012
Algehele gradering
I enjoyed staying in the hotel and its so close to the resort.
Samuel S - Des 2012
Algehele gradering
The place is good
- Kapasiteit: 104 mense
- Alle ouderdomme is welkom
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Inkloktyd: 14:00 tot 15:00
Uitkloktyd: 10:00 - Adres: Sutter-weg 31, Bela Bela, 0480, Limpopo
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TGCSA-gradering:
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