Fourways Gardens Gaste Estate

19 resensies

Gastehuis

Resensies

3.6/ 5

Gebaseer op 19 resensies

Goed

Netheid

3.2

Ligging

4.3

Waarde vir geld

3.4

Diens

3.2

Veiligheid

3.9

Anonieme gas

Kort verblyf ⋅ Saam met vriende

3.2

Okt 2023

Netheid

1.0

Diens

3.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

3.0

Owen J

Lang verblyf ⋅ Saam met lewensmaat

3.2

Sep 2023

A little disappointing, however, sufficient for purpose. Poor attention to customer comfort (pots and pans not properly cleaned/poor selection of glassware/broken utensils, blunt chef knife, no utility knife etc.). Rooms not serviced. We had to change the bedding (clean but worn and thin) ourselves and also clean the unit. Covid 19 is still being cited as the reason for this. In short, the entire operation is old and tired. The whole property feels unkempt. Absolutely no provision is made for loadshedding. No alternative energy to keep wifi working and no rechargeable lights in the unit.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

3.0

Diens

2.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

2.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

I'd like to take a moment to address your recent review and provide some context from the perspective of the establishment owner. We truly appreciate your feedback and would like to clarify a few points that were raised in your review. First and foremost, we want to thank you for choosing to stay with us during such a significant and potentially stressful time in your life, your emigration to England. We understand that this is a major life transition, and our team is committed to making our guests' experiences as comfortable as possible during such moments. Regarding the request not to have our staff enter your unit due to your two cats, we absolutely respect and support our guests' concerns about the safety and well-being of their pets. It was our pleasure to accommodate this request and ensure your peace of mind. Additionally, you mentioned that there was no provision for essential services during load shedding in your initial review. We'd like to clarify that we do have backup measures in place for such situations. We provide backup power for Wi-Fi and have emergency lights available in our units, ensuring that our guests can stay connected and safe even during power interruptions. Our staff is dedicated to ensuring our guests' comfort and well-being, and Mrs. Wade's constant contact and support exemplify this commitment. Thank you for choosing our establishment, and we hope that your transition to England went smoothly. We look forward to welcoming you back in the future, whether for another stay or to simply catch up with our team. Warm regards, Fourways Gardens Guest Estate

Rudine D

Lang verblyf ⋅ Besigheidsreis

3.6

Mrt 2022

Sien my kommentaar later. Sien sterre.

Netheid

1.0

Diens

4.0

Ligging

5.0

Veiligheid

4.0

Waarde vir geld

4.0

Nic V

1 nag ⋅ Saam met lewensmaat

1.6

Nov 2020

Onhigïenies, swak diens, geen koffie, skottelgoedwasmiddel of vadoeke, breekgoed taai, vuil, duidelik geen voorbereidings getref vir ons desoek nie. Ons was gereelde besoekers tot verlede jaar. Ons was bespreek vir 19 November 2020 en 22 November 2020. Die volgende het ons begroet: Toiletbakspoelknop stukkend. Badkamerblinding stukkend. Stortdeur en stort vuil. Kombuisbreekgoed, ketel, eetgerei taai en vuil. Geen skottelgoedwasmiddel of vadoeke nie. Tafel se glasblad smerig. Bank en kussings in TV-area vuil. Slaapvertrek se gordyne hang skeef agv stukkende hakies. Die vloer van die eenheid was vuil, taai en baie stowwerig. Met ons aankoms op 22 November was die beddegoed nie eens reggetrek of die gebruikte koppies en borde gewas nie - totaal onverskoonbaar. Hierdie gastehuis het het so ver agteruitgegaan dat hul tans nie een ster werd is nie, glad nie 4 sterre soos hul adverteer nie. Ons keur dit ten sterkste af!

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Netheid

1.0

Diens

1.0

Ligging

3.0

Veiligheid

2.0

Waarde vir geld

1.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

Good day, and thank you for your review. We are sad to hear that the guest felt that they did not have a good experience at Fourways Gardens Guest Estate. As noted the guests were booked in for one night on 19 November and another night on 22 November. On arrival, Mrs. Wade explained to the guests that due to the Covid situation, no rooms would be entered by any staff during their stay. These policies are put in place to protect the guests, the management, and staff of our establishment. She also offered the guests the keys to the unit for the entire period from 19 November to check out on 23 November 2020, to make it more convenient for the guests so they could leave some of their belongings in the unit. Which they accepted. The guests are offered a hand spray on arrival but we do not provide any sanitizing liquids for the guests. This is because we are a self-catering establishment and because most guests prefer to use their own products. The unit was cleaned and sanitized by the staff prior to their arrival. If there was any sticky residue, it may have been from the room sanitizing spray. The floor was cleaned by Mrs. Wade the owner, prior to arrival. We were not made aware of a problem with the flushing button on the toilet. We were not made aware that the blind drawstrings were tangled. The shower door and floor were cleaned prior to the arrival of the guests. If there was a sticky residue it may have been from the sanitizing chemicals. The crockery was cleaned prior to the arrival of the guests. The kettle may have had sanitizer residue on it. The guest did not inform us that the dishwashing liquid was missing nor that there were no dishcloths. We operate on the basis at this moment in time of minimal staff so this may have been an oversight by Mrs. Wade as she was the person that did clean the unit. The TV, table, and couch were sticky due to the sanitizer residue. The curtain hooks on the net curtain were broken and the curtain was taken off the window because the guest did not want us to fix the problem on their arrival. The guests agreed to take the keys and retain them for the entire four nights even though they paid only for two nights. They agreed that they had full control of the unit for that time and that no staff would enter the unit for the entire time. Mrs. Wade would always encourage guests to report to her anything that they are not happy with, then we could resolve the matter instantly.

Lynette D

1 nag ⋅ Gesin met tieners

4.0

Des 2019

Goed toegerus, goed geleë naby Monte Casino. Goed toegerus, sentraal geleë naby Monte Casino en ander plekke. Dankie!

Netheid

4.0

Diens

4.0

Ligging

4.0

Veiligheid

4.0

Waarde vir geld

4.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

Thank you for your review. We hope to see you all again here, soon.

Anonieme gas

Kort verblyf

2.6

Jan 2019

Netheid

3.0

Diens

2.0

Ligging

2.0

Veiligheid

3.0

Waarde vir geld

3.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

We are saddened that the guest did not enjoy his stay at our establishment. He is correct in stating that there is no airconditioning ,however each cottage is equipped with fans. Unfortunately Gauteng did experience a heat wave during January. We were graded for four stars by the tourism grading council in August 2018 as has been the case for many years. The entire establishment was totally revamped including re-tiling every room about five years ago so the units are relatively new.We have a permanent maintenance team onsite and all maintenance issues are dealt with immediately. We strictly adhere to the standards that are set by the Grading council for a four star establishment at all times.

Dierdre T

Kort verblyf ⋅ Saam met vriende

1.6

Aug 2019

Totally dissatisfied. Advert and rating was totally misleading. We expected to get a well maintained, clean apartment. If "good" rates are advertised, then at least specify that the accommodation in not up to standard and the property and units are not clean and well maintained.

Word in die oorspronklike taal vertoon.

Netheid

1.0

Diens

1.0

Ligging

3.0

Veiligheid

2.0

Waarde vir geld

1.0

Nic V

Kort verblyf ⋅ Saam met lewensmaat

5.0

Nov 2018

Goed, netjies, goed geleë, uitstekende diens. Uitstekende diens deur Jean, goed geleë vir 'n besoek aan enige plek in die noordelike gebiede in Johannesburg.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

We would like to express our gratitude for your kind and lovely remarks. Thank you once again for staying with us, it is our pleasure to have you back among us in the near future.

Nic V

Kort verblyf ⋅ Saam met lewensmaat

5.0

Mei 2018

Van hoogstaande gehalte en rustig in die hart van Fourways. Baie netjies en goed toegerus. Ons is vriendelik deur Jean ontvang. Baie goed geleë vir enige bestemming in die noorde van Johannesburg. Baie rustig. Ons sal Jean weer ondersteun.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

Thank you very much for your kind remarks. We wish you both all the best, and we hope to see you again in the near future.

Lizane H

1 nag

3.0

Jun 2018

Dis 'n groot fout om die plek 4 sterre te gee. No way! Alhoewel die slaapplek 'n fantastiese ligging het, (regtig net 5 minute vanaf Monte Casino), die prys aanvaarbaar is vir wat mens kry (in daai omgewing) en die plek mooi skoon was, is dit egter waar dit eindig. Dit was 'n groot teleurstelling. Ons het 4 ster verwag (volgens die Tourism Grading Counsel), maar dit is alles behalwe 4 ster. Die parkering is 'n onnetjiese gedrappeerde skadunet. Die kamers is beknop, sonder nommers op jou kamer of sleutel. Die kandelaar mis twee arms, die water was net louwarm en die mure is soos karton en met bure wat heelnag lank kliphard te kere gaan en jy kan elke woord hoor wat hulle sê, slaap jy nie veel nie. En om als te kroon, gee jy jou sleutel terug vir 'n man in sy pajamas! Wat nooit vreeslik vriendelik was om mee te begin nie. En hulle sit hulle SA vlag 4 sterre bordjie wragtig op by die ingang. Die standaard moes ernstig gesak het.

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Netheid

3.0

Diens

1.0

Ligging

5.0

Veiligheid

3.0

Waarde vir geld

3.0

Sien gasheer se antwoord

Jean

Fourways Gardens Gaste Estate

We are sorry that that the guest lodge did meet the expectations of the guest. We thank the guest for pointing out that there was an anchor point on the shade cloth that had come loose, we will get our maintenance team to refasten it immediately. We have checked the hot water geyser and the solar panel that feeds the system, and found them to be in working order. So we are not sure why the water was no hot on the day that the guests stayed in the unit. We have checked the chandeliers and found that someone had shifted the arms of the chandelier to one side, making the chandelier out of balance. We have re-balanced the chandelier. The walls of each unit are double layer brick, right up to the apex of the roof and sound proofed. We regret that the neighbours were making a noise. This was not communicated to us at the time. The guest in his pyjamas and dressing gown, had just got out of bed to make coffee in the kitchen and tried to assist the customer long before the office was open. I think he was just trying to help.