Gaia Hydro-Spa and Guest House
Ontmoet jou gasheer
Kyk 'n bietjie na die gasheer se rekord.
4.3/5
Andrew Geverifieer
Eiendomme 1
Resensies 24
Op LekkeSlaap 5 jaar
Opsomming van Resensie
Felicia K - Jan 2024
Algehele gradering
Relaxing, peaceful, enjoyable.
Gaia Hydro-Spa and Guest House se terugvoer
Thank you, Felicia! It was a pleasure to have you and your mum stay with us. We look forward to hosting you in the future.
Glenda G - Aug 2023
Algehele gradering
Gemaklik, gerieflik, veilig en bekostigbaar.
Felicia A - Okt 2023
Algehele gradering
Was heerlik rustig.
Gaia Hydro-Spa and Guest House se terugvoer
Thank you Felicia for your review. The booking in time is just in case we need to clean the room. Should the room you book already be available you can check in as early as 10am. Hope to see you again soon.
Rifqa B - Okt 2023
Algehele gradering
Most relaxing, peaceful, and beautiful environment and atmosphere.
Gaia Hydro-Spa and Guest House se terugvoer
Rifqa,
Thank you very much for the kind words. We appreciate it greatly and look forward to your next visit!
Nicci C - Okt 2023
Algehele gradering
Huge potential if issues are addressed.
Lees meerGaia Hydro-Spa and Guest House se terugvoer
We appreciate both positive and constructive criticism from our guests, yet this review seems to be loaded with personal opinions and false statements.
We are located on a Vlei, and we do mention to our guests that we encounter occasional mosquitoes. However, it is by no means constant or a major issue for our guests. Our family suite is designed for families (hence the name) and we have not received any comments on the layout being awkward so far. It would seem that the guests possibly desired more privacy from each other, in which case they could have raised this concern and received a full refund within the first 15 minutes of their stay.
We indeed provide drawers and storage for guests in this room, and in all of our rooms.
The 'second room' referred to by the guest is unclear, as none of the rooms in the family suite are necessarily 'bare' and all provide storage for clothing and suitcases. Hundreds of people stay with us and only a fractional percentage of our guests comment on the comfort of the beds, and no one has commented on our pillows.
We source our water from the ground, and it is tested to be free of chemicals and metals and is filtered from the taps. We further filter our water through a reverse-osmosis system to make it pure and healthy. It does not come from a hot spring.
Most importantly, we provide unlimited hot water in our bathroom shower, and hot water from our geyser for the tub. If the guest experienced water that was only warm, it could be because the geyser was temporarily depleted, which unfortunately happens when we are busy.
Again, we thank the guests for taking the time to let us know about their experience, and we will endeavour to make the necessary changes to improve our rooms, but only in cases where the comments are factual.
Michelle T - Des 2023
Algehele gradering
We received a warm welcome from the host, great personality. The rooms aren't 100% as advertised in the pictures; I think they're edited and taken at the beginning. All my friends added comments to this review about their experience over the weekend. When we entered the lounge area, there were chips on the couches; someone had eaten them and didn't clean at all. The bathroom didn't have any hand wash or paper towels to dry your hands; we had to buy our own. The cleanliness of the entire apartment wasn't 100
Gaia Hydro-Spa and Guest House se terugvoer
We appreciate our guests telling us how to improve, but we are very serious about cleanliness, and cannot believe that the guest found their room dirty.
We do provide coffee, tea, sugar, salt, pepper, dish soap, toilet paper and towels to our guests, but not personal soap, and do not promise to do so.
Again, your room was cleaned thoroughly by our experienced staff prior to your arrival. If it was not acceptable to you, we invite you to tell us at the time and we will make it right.
That is our commitment to our guests!
Anonieme gas - Jul 2023
Algehele gradering
Deidre O - Nov 2022
Algehele gradering
Excellent.
Evelene M - Sep 2022
Algehele gradering
See stars.
Gaia Hydro-Spa and Guest House se terugvoer
Thank you Evelene. Hope to see you again soon.
Azieza G - Feb 2022
Algehele gradering
Was perfect.
Gaia Hydro-Spa and Guest House se terugvoer
Hope to see you again soon.
Lucretia D - Okt 2022
Algehele gradering
Rustig en ontspannend.
Gaia Hydro-Spa and Guest House se terugvoer
Hope to see you again soon.
Leshai F - Jan 2022
Algehele gradering
Was very nice and friendly people.
Marina C - Okt 2022
Algehele gradering
Netjies en gerieflike kamer. Vriendelike ontvangs.
Gezina V - Mrt 2022
Algehele gradering
Baie vriendelik en behulpsaam.
Gaia Hydro-Spa and Guest House se terugvoer
Dear Gezina,
We apologize about the water temperature, but as I explained, our geysers are solar and taking a bath at early hours as she did they will not be at their hottest. We try to tell all our guests about this and the manual control, and will strive to do so in the future.
Thank you for staying with us and for your comments.
Kind Regards,
Andrew
Debbie D - Jan 2022
Algehele gradering
Awesome place.
Gaia Hydro-Spa and Guest House se terugvoer
Hope to see you again soon.
Roleen O - Des 2022
Algehele gradering
Good.
Lees meerGaia Hydro-Spa and Guest House se terugvoer
Our bedding is clean (of course) but this guest's stained bedding was removed from service. We do not claim to offer garage parking for our guests, and have never had an issue with our parking in almost twenty years of home ownership. As the guest said, it is a safe area. The television worked, but had an issue with the power of its internet, and has since been replaced.
We provide guests with reverse osmosis water and it can be used during loadshedding.
Thank you for your comments.
Leon K - Des 2022
Algehele gradering
Ons het twee nagte oornag.
Lees meerLetica L - Des 2021
Algehele gradering
As mens soek na die minimum is dit dié.
Anzelle E - Jan 2020
Algehele gradering
Vriendelike en behulpsame gasheer en -vrou. Eenheid was netjies en mooi versier.
Ravi N - Jan 2020
Algehele gradering
Great host. Rooms with the views facing the lake are large and roomy, but the room was too crammed and small.
Gaia Hydro-Spa and Guest House se terugvoer
We strive to improve our services at all times, and welcome detailed reviews, both positive and negative.
Unfortunately, you not told us how to improve. First, the photographs on the website are clear and show the room as it is, we did not imply it was anything other than what it is. To call our rooms "too small" is unclear and could be a value judgement or opinion, not fact. ]
Second, our prices are the lowest in the area, we are constantly praised for our value for money, it is unclear what you found lacking in our prices.
Third, if you found either of the rooms or our common areas unclean, he did not share it with us at the time, or subsequently, the low cleanliness rating is inconsistent with our standards and with the responses we receive from our other guests. Lastly, if Mr. Naidoo felt unsafe here he did not share this with us, nor did he comment on what he could have found lacking in our security. We live in a secure area and provide all necessary security precautions consistent with this area.
Again, we appreciate your comments, but I invite you to be more detailed in your descriptions, so that if there is a way we can improve, we may do so.
Ravonne T - Des 2019
Algehele gradering
It is a beautiful place. My boyfriend and I enjoyed it so much.
Gaia Hydro-Spa and Guest House se terugvoer
Hope to see you again soon.
Justin C - Des 2019
Algehele gradering
Good.
Gaia Hydro-Spa and Guest House se terugvoer
Hope to see you again soon.
Magdalena F - Apr 2019
Algehele gradering
Uitstekende diens en mens voel sommer welkom van die begin af.
Gaia Hydro-Spa and Guest House se terugvoer
Thank you Magdalena. Hope to see you again soon.
Johan O - Jun 2019
Algehele gradering
Alles wat ons verwag het.
Gaia Hydro-Spa and Guest House se terugvoer
Thank you for your support. Hope to see you again soon.
- Kapasiteit: 15 mense
- Geen kinders onder 5
-
Inkloktyd: 16:00 tot 18:00
Uitkloktyd: 10:00 - Adres: Diluta-rylaan 29, Sunset Beach, 7441, Wes-Kaap
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