Gaia Hydro-Spa and Guest House

24 resensies

Selfsorg

Resensies

4.3/ 5

Gebaseer op 24 resensies

Baie goed

Netheid

4.2

Ligging

4.6

Waarde vir geld

4.0

Diens

4.5

Veiligheid

4.4

Felicia K

Kort verblyf ⋅ Saam met vriende

5.0

Jan 2024

Relaxing, peaceful, enjoyable. Andrew and Billy are amazing, they're wonderful people. It was a warm, friendly welcome. I would definitely recommend the accommodation to anyone.

Word in die oorspronklike taal vertoon.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Andrew

Gaia Hydro-Spa and Guest House

Thank you, Felicia! It was a pleasure to have you and your mum stay with us. We look forward to hosting you in the future.

Glenda G

Kort verblyf ⋅ Besigheidsreis

5.0

Aug 2023

Gemaklik, gerieflik, veilig en bekostigbaar. Ons was vriendelik ontvang en ons verblyf was gerieflik en netjies met alles wat ons nodig gehad het vir selfsorg. Baie dankie.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Felicia A

1 nag ⋅ Saam met lewensmaat

4.8

Okt 2023

Was heerlik rustig. Kan net die inboektyd bietjie vroeër maak. Tyd is baie min, maar verder love ek alles.

Netheid

5.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

4.0

Sien gasheer se antwoord

Andrew

Gaia Hydro-Spa and Guest House

Thank you Felicia for your review. The booking in time is just in case we need to clean the room. Should the room you book already be available you can check in as early as 10am. Hope to see you again soon.

Rifqa B

Kort verblyf ⋅ Saam met vriende

4.8

Okt 2023

Most relaxing, peaceful, and beautiful environment and atmosphere. Our owners are amazing, friendly, helpful, and awesome! Our stay from booking until we departed has been amazing, pure, serene, calm, joyful, and relaxing. Thank you for hosting us.

Word in die oorspronklike taal vertoon.

Netheid

4.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

5.0

Sien gasheer se antwoord

Andrew

Gaia Hydro-Spa and Guest House

Rifqa, Thank you very much for the kind words. We appreciate it greatly and look forward to your next visit!

Nicci C

1 nag

3.6

Okt 2023

Huge potential if issues are addressed. We were greeted by the very friendly owner of the guesthouse upon arrival. The customer service throughout was warm and friendly. We also received free pure oxygenated mineral water from an actual hot spring, which we appreciated. However, the actual stay should be the highlight, not just the customer service. Here are a few of the main issues that need attention: There were swarms and swarms of huge (and I mean kamikaze huge!) mosquitoes. I have never seen so many mosquitoes in my entire life! We had to go out and buy repellent and electronic mosquito killers for three rooms in order to have a semi-good night’s rest. I understand that the property is located next to a wetland, but then this issue should be catered for with the necessary precautions. Not pleasant. The family suite's layout is very awkward. The kitchen, dinner table, and chairs are all located inside one of the bedrooms. Imagine having a good time with your partner only to have an urgent knock on the door from someone who needs a late-night snack or beer from the fridge. Uncomfortable, to say the least. There are no plugs located next to the beds, which means all devices have to be charged in the kitchenette, next to the microwave. There are no cupboards or shelves in either of the two rooms, no hangers, and absolutely nowhere to hang or pack your clothes. We were luckily staying for one night only, but I can't imagine staying there for more than one night without having a place to put clothes! The second bedroom is completely bare, with literally no available space to put one’s suitcases, clothes, and other belongings. The beds were uncomfortable and the pillows so hard, we had a restless night for all the wrong reasons. I do realize that mattresses are not cheap, but it is something a good guesthouse has no choice but to invest in. The bathroom has a shower and a bath, which we really appreciated, but there was no handwash or other soap or amenities. The hot water tap in the bath had lukewarm water at best. As someone who really appreciates a scalding hot bath at the end of the day, the lukewarm water was a huge disappointment. These are not insurmountable problems, and I believe that the owners of the guesthouse will appreciate our constructive criticism. The view, however, was really to die for – Table Mountain in all its glory!

Word in die oorspronklike taal vertoon. Sien meer

Netheid

3.0

Diens

5.0

Ligging

4.0

Veiligheid

4.0

Waarde vir geld

2.0

Sien gasheer se antwoord

Andrew

Gaia Hydro-Spa and Guest House

We appreciate both positive and constructive criticism from our guests, yet this review seems to be loaded with personal opinions and false statements. We are located on a Vlei, and we do mention to our guests that we encounter occasional mosquitoes. However, it is by no means constant or a major issue for our guests. Our family suite is designed for families (hence the name) and we have not received any comments on the layout being awkward so far. It would seem that the guests possibly desired more privacy from each other, in which case they could have raised this concern and received a full refund within the first 15 minutes of their stay. We indeed provide drawers and storage for guests in this room, and in all of our rooms. The 'second room' referred to by the guest is unclear, as none of the rooms in the family suite are necessarily 'bare' and all provide storage for clothing and suitcases. Hundreds of people stay with us and only a fractional percentage of our guests comment on the comfort of the beds, and no one has commented on our pillows. We source our water from the ground, and it is tested to be free of chemicals and metals and is filtered from the taps. We further filter our water through a reverse-osmosis system to make it pure and healthy. It does not come from a hot spring. Most importantly, we provide unlimited hot water in our bathroom shower, and hot water from our geyser for the tub. If the guest experienced water that was only warm, it could be because the geyser was temporarily depleted, which unfortunately happens when we are busy. Again, we thank the guests for taking the time to let us know about their experience, and we will endeavour to make the necessary changes to improve our rooms, but only in cases where the comments are factual.

Michelle T

Kort verblyf ⋅ Saam met vriende

3.4

Des 2023

We received a warm welcome from the host, great personality. The rooms aren't 100% as advertised in the pictures; I think they're edited and taken at the beginning. All my friends added comments to this review about their experience over the weekend. When we entered the lounge area, there were chips on the couches; someone had eaten them and didn't clean at all. The bathroom didn't have any hand wash or paper towels to dry your hands; we had to buy our own. The cleanliness of the entire apartment wasn't 100 First impressions last a lifetime.

Word in die oorspronklike taal vertoon.

Netheid

1.0

Diens

5.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

1.0

Sien gasheer se antwoord

Andrew

Gaia Hydro-Spa and Guest House

We appreciate our guests telling us how to improve, but we are very serious about cleanliness, and cannot believe that the guest found their room dirty. We do provide coffee, tea, sugar, salt, pepper, dish soap, toilet paper and towels to our guests, but not personal soap, and do not promise to do so. Again, your room was cleaned thoroughly by our experienced staff prior to your arrival. If it was not acceptable to you, we invite you to tell us at the time and we will make it right. That is our commitment to our guests!

Anonieme gas

Kort verblyf ⋅ Gesin met tieners

2.6

Jul 2023

Netheid

2.0

Diens

2.0

Ligging

3.0

Veiligheid

3.0