Heaven On Vaal
Ontmoet jou gasheer
Kyk 'n bietjie na die gasheer se rekord.
3.4/5
Lynne Geverifieer
Eiendomme 1
Resensies 9
Op LekkeSlaap 9 jaar
Opsomming van Resensie
Bianca P - Des 2022
Algehele gradering
It was very nice - just very expensive for what we got.
Schernall D - Sep 2021
Algehele gradering
Pragtige plek met fantastiese ligging en view.
Heaven On Vaal se terugvoer
Hi Schernall. Thank you for your rating. We are happy to hear that your Heaven experience was good and we do hope to see you again soon. Kind Regards. Heaven on Vaal team.
Nosiseko M - Des 2018
Algehele gradering
Scenic.
Heaven On Vaal se terugvoer
Thank you so much and we do hope to see you again soon as we enjoyed having you.
Ansie and all Heaven staff,
Heaven on Vaal
Kobus S - Okt 2018
Algehele gradering
Baie geniet en kliëntediens uit die boek uit.
Heaven On Vaal se terugvoer
Dankie Louise vir die terugvoer en hoop om julle weer bennekort te sien. Ons is so jammer om te se dat die weer die laaste paar naweke was heerlik.
Ria V - Apr 2018
Algehele gradering
Minder aangenaam.
Heaven On Vaal se terugvoer
I am so sorry to hear that Lizette was so unhappy and did not chat to me during her stay. I have taken note of all the comments above and will certainly recheck this unit for the issues mentioned.
Christo S - Jul 2017
Algehele gradering
Teleurstelling van die jaar.
Lees meerHeaven On Vaal se terugvoer
I am very sorry that the guest was unsatisfied and unfortunately I have to respond as such. Firstly, the guest had booked for the previous week and when I called to ask what time he would be arriving, his response was: " Oh I am sorry I thought it was for next weekend, you know what it is like when you get old". I very kindly allowed him to change to the following week. This was at my expense, as I had other customers for the unit whom I was unable to help, and even though I tried to call them after he stated that he was not arriving, they had found alternative accommodation.
The photos are exactly as per our pictures on the site. We do, however, have 2 sets of linen so this is sometimes different.
Unfortunately, gheko droppings is sometimes confused with rat droppings, as in this case.
As soon as my staff called me to tell me that the guest was unhappy, I told the staff to show them other units. Unfortunately he was already on his way to Parys as he told the representative that he was going to find accommodation in Parys. When the guest arrived, I explained that my staff would check them in as I was on my way to a meeting in Parys, he was fully aware of this. My staff were on the premises and that is how I found out that he had left. When I called to speak to him, he never took my call. I cut my meeting short and immediately headed back to Heaven. There is only 1 way from Parys to Heaven and I was on the look out for his car so that I could stop and chat to him as he did not answer his phone.
Once again, I am so sorry he had this unhappy experience but I am also sorry that Heaven was not given an opportunity to rectify this at the time.
Debbie S - Des 2016
Algehele gradering
Die verblyf was uiters verwaarloos.
Lees meerHeaven On Vaal se terugvoer
Unfortunately we had an incredible amount of rain over this period which was completely unusual. This resulted in the balcony being unusually wet and leaked where this had not happened before. We have 3 sets of linen for each unit and generally this unit shows purple linen on the pics. I will definitely check the linen with the housekeeper as well as the issue with regards to the kitchen as this is not our usual service. As everyone in our area has experienced the fly issue, which is also unusual but perhaps it was due to the excessive rain, we alway spray our units prior to occupation. Again I will check with the housekeeper. I am very sorry that the experience was not good for Debbie & friends but have taken the comments into account to improve where we can.
Heinrich V - Apr 2015
Algehele gradering
Netjies, veilig en asemrowende uitsig.
Mark D - Jan 2015
Algehele gradering
Neat accommodation
- Kapasiteit: 30 mense
- Alle ouderdomme is welkom
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Inkloktyd: 14:00 tot 18:00
Uitkloktyd: 10:00 - Adres: Diamond Cove 1, Vaaloewerlaan, Vaaloewer, Vanderbijlpark, 1911, Gauteng
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