Mike and I take reviews seriously and are saddened by this harsh review, especially as many of our lovely guests return again and again and appreciate the value for money and small touches like fresh flowers, biscuits/fruit, etc.
Herschel Court is an Art Deco block, by definition an old block - not a fancy state-of-the-art new block - in a prime busy area close to Cavendish Square Mall. We repaint regularly, most recently earlier this year.
Milk is provided and tea/coffee/sugar are topped up/replenished weekly (or sooner when new guests check in). We have a variety of towels and are happy to provide or swap should guests prefer others.
Water was draining slowly so, when notified, my husband went up and flushed it four times with drain cleaner. But it still drained slowly, so we contacted the body corporate/managing agents for a plumber to check outside drains.
It is important to us that guests have a good stay - we care about them. We are only a phone call away and can be contacted any time. We manage our little studio apartment ourselves and enjoy a very high occupancy rate, so a bad review like this is very distressing.
Joy