Kimberley Boutique Guest Lodge
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3.3/5
Lillian Geverifieer
Eiendomme 2
Resensies 12
Op LekkeSlaap 3 jaar
Opsomming van Resensie
Vuyo B - Jun 2023
Algehele gradering
Good.
Karien K - Mei 2024
Algehele gradering
Toilet stukkend, WiFi werk nie, ontbyt is die swakste wat ek nog ooit gehad het en raas.
Kimberley Boutique Guest Lodge se terugvoer
Good day Karien, and thanks for your feedback. We investigated the matter and had our maintenance personnel inspect the toilet. They did not detect any leakages or system malfunctions. Our WiFi is working 100%, and we have informed the technicians to boost its signal strength for our guests' enjoyment and comfort. We sincerely apologise for the noise you experienced that day; we had rugby kids staying with us who were just excited after winning a match. We sincerely apologise for any inconvenience caused.
Willie L - Mei 2023
Algehele gradering
Kamer het sy doel gedien.
Lees meerKimberley Boutique Guest Lodge se terugvoer
Good day
We really would like to thank you for the quick response in reviewing us.
I believe we really did make sure that we had minimised the 8 hours of loadshedding that we had during that time, our generator runs for a capacity of 8 hours, and the time it went down was when we had to refill it.
When our guest is not happy with a room we make very sure that we move the guest to another room.
We would also like to apologise for the Kimberley municipality that don't fix the roads, but with your help and review we manage to make a plan to fix the street in front of our guest lodge.
We apologise for the inconvenience you had but it helps us to better and up our game. Thank you very much.
Limile T - Okt 2022
Algehele gradering
I really enjoyed my stay and it’s a safe place. I will gladly use the place every time I'm in Kimberley.
Kimberley Boutique Guest Lodge se terugvoer
Thank you very much. We hope to see you soon.
Therese R - Mei 2022
Algehele gradering
Het die kuier baie geniet.
Kimberley Boutique Guest Lodge se terugvoer
Baie Dankie vir die terugvoering dit help ons net omte verbeter, hoop ons sien u volgende keer vir nog n beter diens
Phil S - Mrt 2022
Algehele gradering
This place looked OK but we were very disappointed when we arrived.
Kimberley Boutique Guest Lodge se terugvoer
Thank you very much for the response as it really helped us to improve on our services to our clients, we took the time to install all new air-cons o our rooms with a better model.
We have employed the best of staff to facilitate the running of the business to the extreme capabilities.
We can now certainly promise that our services had improve since your last visit, we really appreciate the review and hope to see you soon.
Dewet M - Apr 2022
Algehele gradering
Nie 'n lekker ondervinding gewees nie.
Lees meerKimberley Boutique Guest Lodge se terugvoer
Baie dankie vir die terugvoering dit help net om ons dienste te verbeter, ons is baie jammer met als wat u moet deur gemaak het, ons stem saam daar was ongellukig kontraksie op site, ons was besig om die plek te verbieter na goeie diens vir ons kliente, n waarskuwing is uitgehandig an perseneel wat so hard gesels het, ons belowe dat ons standarde verbieter het na u laaste besoek, maar baie dankie vir die terugvoering, geniet u dag verder, hoop ons sien mekaar gou.
groete
Gerhard H - Okt 2021
Algehele gradering
Slegs oornag.
Justin D - Des 2021
Algehele gradering
Not a lekke experience.
Lees meerKimberley Boutique Guest Lodge se terugvoer
Thank you very much for the review, it is was actually help a business to improve on service delivery, we really apologise for the bad experience you had to go througth on a christmas eve day.
We were on construction making the place more beautiful, but the contractor did not have the rigth to work whilst guest were still on site, we really dealt with that issue.
We took the time to employ the best of the best employees for the business success and customer service satisfaction.
We have also adopted a policy of no noise on the premises after hours.
Without your review we won't have been able to know our short comings, but i promise your next stay will be an experience that is memorable, hope to see you soon.
Regards
Elene L - Okt 2021
Algehele gradering
Teleurstellend
- Kapasiteit: 14 mense
- Alle ouderdomme is welkom
-
Inkloktyd: 14:00 tot 22:00
Uitkloktyd: 10:00 - Adres: Bender-straat 18, Hillcrest, Kimberley, 8301, Noord-Kaap
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