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Kimberley Boutique Guest Lodge

Gastehuis

Resensies

3.2/ 5

Gebaseer op 10 resensies


Netheid
2.9
Ligging
3.6
Waarde vir geld
3.1
Diens
2.8
Veiligheid
3.5
Vuyo B
1 nag
4.6
Jun 2023

Good. She/he needs to renovate the room that I was occupying. The shower area was leaking, water was all over the bathroom floor, thank goodness I did not slip and injure myself.

Word in die oorspronklike taal vertoon.
Netheid
3.0
Diens
5.0
Ligging
5.0
Veiligheid
5.0
Waarde vir geld
5.0

Karien K
1 nag
1.8
Mei 2024

Toilet stukkend, WiFi werk nie, ontbyt is die swakste wat ek nog ooit gehad het en raas. Glad nie, toilet stukkend, WiFi werk nie, ontbyt is die swakste wat ek nog ooit gehad het en raserig.

Netheid
2.0
Diens
2.0
Ligging
1.0
Veiligheid
2.0
Waarde vir geld
2.0
Lillian
Kimberley Boutique Guest Lodge
Good day Karien, and thanks for your feedback. We investigated the matter and had our maintenance personnel inspect the toilet. They did not detect any leakages or system malfunctions. Our WiFi is working 100%, and we have informed the technicians to boost its signal strength for our guests' enjoyment and comfort. We sincerely apologise for the noise you experienced that day; we had rugby kids staying with us who were just excited after winning a match. We sincerely apologise for any inconvenience caused.

Willie L
Kort verblyf
3.4
Mei 2023

Kamer het sy doel gedien. Definisie van "Executive" verdien aandag om verwagtinge te vermy. Fotos lyk beter as die werklike kamer. My eerste kamer se aircom draad het los gehang en nie gewerk nie. Geen klerekas. gedink selfsorg eenheid met kombuis toe nou nie. Geen tafel om by te werk nie. By navraag is my kamer geruil - geen klerekas steeds, maar rail om klere te hang. Hulle het moeite gedoen om tafel te kry sodat ek kon werk. My kamer was nis skoongemaak nie. By navraag is gese ek moet sleutel inhandig darvoor omdat daar net een stel sleutels was. Loadshedding is oral 'n probleem. Die generator word net in aande aangeskakel, so as jy meer dae bly en seur die dag daar is, gaan daar nie krag wees nie en as dit warm is, wek jy gaan sweet. Dink net kommunikasie is belangrik vir geen misverstande en meer moeite moet gedoen word om proaktief te kommunikeer or sleutels, kamers skoonmaak, gaste se gerief ensovoorts. Dink die kamer was duur vir wat ek ontvang het. Die strate buite is vol potholes, min parkeer plek. Mens moet soms toeter of skree by die hek omdat die 24/7 diens nie altyd op sy pos is nie. Dit kan sturend wees.

Netheid
4.0
Diens
4.0
Ligging
3.0
Veiligheid
3.0
Waarde vir geld
3.0
Lillian
Kimberley Boutique Guest Lodge
Good day We really would like to thank you for the quick response in reviewing us. I believe we really did make sure that we had minimised the 8 hours of loadshedding that we had during that time, our generator runs for a capacity of 8 hours, and the time it went down was when we had to refill it. When our guest is not happy with a room we make very sure that we move the guest to another room. We would also like to apologise for the Kimberley municipality that don't fix the roads, but with your help and review we manage to make a plan to fix the street in front of our guest lodge. We apologise for the inconvenience you had but it helps us to better and up our game. Thank you very much.

Limile T
Kort verblyf Saam met lewensmaat
5.0
Okt 2022

I really enjoyed my stay and it’s a safe place. I will gladly use the place every time I'm in Kimberley. I felt as if I was at my own place. The place is very neat and safe.

Word in die oorspronklike taal vertoon.
Netheid
5.0
Diens
5.0
Ligging
5.0
Veiligheid
5.0
Waarde vir geld
5.0
Lillian
Kimberley Boutique Guest Lodge
Thank you very much. We hope to see you soon.

Xander R
Kort verblyf Saam met lewensmaat
4.6
Mei 2022

Het die kuier baie geniet. Is lekker naby aan alles.

Netheid
4.0
Diens
4.0
Ligging
5.0
Veiligheid
5.0
Waarde vir geld
5.0
Lillian
Kimberley Boutique Guest Lodge
Baie Dankie vir die terugvoering dit help ons net omte verbeter, hoop ons sien u volgende keer vir nog n beter diens

Phil S
1 nag Saam met vriende
2.6
Mrt 2022

This place looked OK but we were very disappointed when we arrived. The aircon did not work, the portable aircon provided did not work. There was no door handle on the bathroom, no toilet paper or towels were in the room. We found an old meal in the deep freeze. There was no fresh milk or rusks provided. We had to ask three times to get them to lock the entrance gate. The curtains did not fully cover the windows and on rail was broken.

Word in die oorspronklike taal vertoon.
Netheid
2.0
Diens
1.0
Ligging
4.0
Veiligheid
4.0
Waarde vir geld
2.0
Lillian
Kimberley Boutique Guest Lodge
Thank you very much for the response as it really helped us to improve on our services to our clients, we took the time to install all new air-cons o our rooms with a better model. We have employed the best of staff to facilitate the running of the business to the extreme capabilities. We can now certainly promise that our services had improve since your last visit, we really appreciate the review and hope to see you soon.

Dewet M
Kort verblyf Besigheidsreis
2.4
Apr 2022

Nie 'n lekker ondervinding gewees nie. By my aankoms het personeel nie geweet ek kom nie, toe wou hulle eers uitvind of ek betaal het. Daar was bouers nog besig met bouwerk op die perseel Saterdagmiddag, almal het baie hard gesels, die kantoordame ingesluit. Daar was baie steurnisse tot laataand wat my slaap belemmer het. Ek het liewers nie die laaste nag daar oornag nie en eerder 'n dag vroeër huistoe gery. Ek sal definitief nie die gestehuis ooit weer besoek nie.

Netheid
2.0
Diens
1.0
Ligging
4.0
Veiligheid
3.0
Waarde vir geld
2.0
Lillian
Kimberley Boutique Guest Lodge
Baie dankie vir die terugvoering dit help net om ons dienste te verbeter, ons is baie jammer met als wat u moet deur gemaak het, ons stem saam daar was ongellukig kontraksie op site, ons was besig om die plek te verbieter na goeie diens vir ons kliente, n waarskuwing is uitgehandig an perseneel wat so hard gesels het, ons belowe dat ons standarde verbieter het na u laaste besoek, maar baie dankie vir die terugvoering, geniet u dag verder, hoop ons sien mekaar gou. groete

Gerhard H
Kort verblyf Saam met lewensmaat
3.8
Okt 2021

Slegs oornag. Was bedags by hospitaal.

Netheid
4.0
Diens
4.0
Ligging
3.0
Veiligheid
4.0
Waarde vir geld
4.0

Christine G
Kort verblyf
1.8
Des 2021

Not a lekke experience. I will definitely not be staying over at Kimberley Boutique Guest Lodge. It took around 30 minutes to check in. The facility is still under construction and I am not impressed with the website as I trust them to provide us with pleasant, reliable accommodation. On Christmas morning a tiler began cutting tiles with a grinder. Around 9:00. My car was entirely covered in white dust. I couldn't breathe. Christmas Eve an intoxicated crowd arrived around 00:15. From what I could gather it was a spur of the moment check in. They partied, moved around furniture and later, unfortunately, had loud activities. I did not sleep that night from being afraid. The following morning, around 6am, someone literally stuck his head through my bathroom window while I was using the toilet. I was extremely disappointed and upset with the fact that the pictures are beautiful which lead to the booking, but it ended up as one of my worst accommodation experiences. I found human hair weaved into the bedding. The bedding is suppose to be white, but it was stained all over. The duvet cover wasn't even buttoned at the bottom. The pillows were dirty and stained. There had been 1/2 a roll of toiletpapier in the bathroom. Nothing spare.

Word in die oorspronklike taal vertoon.
Netheid
1.0
Diens
1.0
Ligging
4.0
Veiligheid
2.0
Waarde vir geld
1.0
Lillian
Kimberley Boutique Guest Lodge
Thank you very much for the review, it is was actually help a business to improve on service delivery, we really apologise for the bad experience you had to go througth on a christmas eve day. We were on construction making the place more beautiful, but the contractor did not have the rigth to work whilst guest were still on site, we really dealt with that issue. We took the time to employ the best of the best employees for the business success and customer service satisfaction. We have also adopted a policy of no noise on the premises after hours. Without your review we won't have been able to know our short comings, but i promise your next stay will be an experience that is memorable, hope to see you soon. Regards

Elene L
1 nag Saam met lewensmaat
1.8
Okt 2021

Teleurstellend Toe ons inkom nadat hulle geweet het ons is op pad, 3 uur voor die tyd gepraat. Beddegoed was nie omgeruil nie, geen melk, handdoeke en toiletpapier gegee na ons ingetrek het, geen seep. Miskien was dit net ons wat hulle vergeet het, maar dis teleurstellend vir die prys. Ons het net 1 nag oornag.

Netheid
2.0
Diens
1.0
Ligging
2.0
Veiligheid
2.0
Waarde vir geld
2.0

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3.3/5

Lillian Geverifieer

Eiendomme 2

Resensies 12

Op LekkeSlaap 3 jaar

Vanaf
Vanaf R 1 150
per nag (plek vir 2)
Vanaf
R 1 150
per nag (plek vir 2)
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  • Kapasiteit: 14 persone
  • Alle ouderdomme is welkom
  • Inkloktyd: 14:00 tot 22:00
    Uitkloktyd: 10:00
  • Adres: Bender-straat 18, Hillcrest, Kimberley, 8301, Noord-Kaap
https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAA38689ed4954940c9f8d939f7550ae15596ce3bd692c693e23eced1acd0e7539b2f1f5ae87975a20d869af418ffb6c5066199?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 Vanaf R1 150 per nag (plek vir 2) 10 5 1 4 18 Bender Street Hillcrest 8301 Noord-Kaap 021 201 8901 14:00-22:00 10:00 -28.758540883061 24.738845229149

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