Hi Louis, Thank you for your review. I find it quite disappointing that you have reviewed our apartment in this way. All other reviews have been positive with satisfactory ratings. The low ratings you have given, specifically regarding customer service, value for money, and cleanliness, have surprised me. Some context for your consideration: 1 - The apartment was serviced two hours before your arrival and was spotless. 2 - Brand new linen and fresh towels (which we don't usually supply for guests) were provided in the bedroom. 3 - The cost of your stay was 35% less than our local competitors. 4 - We pride ourselves on having everything needed in the setup. There were glasses in the apartment. The fact you requested a specific wine glass, which is not typically supplied, was an exception. 5 - I personally asked you about our puppies when you arrived, ensuring you were comfortable with them being in the front part of the property. If it was a problem, I would have happily placed them in our back garden. For future reference, if you have issues with a property you are staying at, it would be appreciated if these could be raised directly with the hosts at that time. This would allow them to take your feedback into account and improve your experience. We noted that you left one of your old beach towels at our private pool area, please confirm an address so we can return it to you. We wish you well on your future travels, take care.