Phezulu Safari Park

Monica L

Short stay ⋅ Family with teenagers

5.0

Jul 2022

It was awfully nice. The view was indescribably beautiful.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Plane Tree Chalet

Anne-marie S

1 night stay ⋅ Family with teenagers

4.0

Dec 2022

Beautiful location. It rained heavily on our arrival. Unfortunately it limited our exploring.

Cleanliness

5.0

Service

4.0

Location

4.0

Safety

4.0

Value for money

3.0

Room stayed in

Standard Lodge Room

Nico R

1 night stay ⋅ Family with young children

4.8

Mar 2021

Good stay, place was clean and we enjoyed it. We stay overnight with family and friends and enjoyed our stay very much.

Cleanliness

5.0

Service

5.0

Location

4.0

Safety

5.0

Value for money

5.0

Room stayed in

Plane Tree Chalet

Rae M

1 night stay ⋅ Family with teenagers

3.8

May 2021

Lovely place to stay. Room needs a little TLC. Carpets need cleaning, heater cracked, bed leg was broken, couch had a tear, plug didn't have a cover. General upkeep needs attention.

Cleanliness

3.0

Service

3.0

Location

4.0

Safety

5.0

Value for money

4.0

Room stayed in

Plane Tree Chalet

Wessel S

Short stay ⋅ On business

5.0

Jun 2019

Staff extremely friendly and helpful. Very quiet and peaceful, no noise, site tidy and easily accessible.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Standard Lodge Room

View host response

The Lodge Mgr

Phezulu Safari Park

Thank you very much for your support.

This review has been automatically translated using Google.

Marius B

Short stay ⋅ Family with teenagers

4.8

Jan 2019

Stay was really fantastic. Had a great time with my family. Chalets are really clean. Staff very hospitable. Zulu dances and information about Zulus as well as the reptile park was an experience and it's cheap. Will definitely go again.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

4.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Plane Tree Chalet

View host response

The Lodge Mgr

Phezulu Safari Park

Thank you for your review. Glad you enjoyed your stay. Hope to see you again soon. Yours in Hospitality Magda Dowker - Lodge Manager & Staff

This review has been automatically translated using Google.

Zakhele S

Short stay ⋅ Family with young children

4.4

Oct 2019

It was great. I enjoyed my stay at Phezulu.

This review has been automatically translated using Google.

Cleanliness

4.0

Service

4.0

Location

4.0

Safety

5.0

Value for money

5.0

Room stayed in

Plane Tree Chalet

Barend B

Short stay ⋅ With partner

1.4

Apr 2019

Very poor and unprofessional, not worth the money at all. When we got there it already seemed a bit low-class, we then entered the lodge at reception to book us in, the woman Magda then told us that we were a day early, we clearly had all our papers that set the dates. She then said after a while we shouldn't worry, everything is fine. She then booked us into Room 1, I will list points below that we were not happy with. The bathroom was not en suite as it was promised on the sheet, we had to use a bathroom that was across the hall, I was worried the whole way that someone else in the lodge was using the bathroom if I wanted to go in. The kettle didn't even have a plug near the table, we had to put the kettle on the floor where the only plug in the room was, my girlfriend also had to sit on the floor to do her hair. There isn't even a plug by the mirror. When we checked in the woman said there was not a TV as promised on the page. She then said she would plan to get one. We then waited in the room after unpacking our luggage, Magda then arrived with a TV and I helped them to mount the TV after a struggle. Right now I wanted to pack my things and just drive because it is so unprofessional and we didn't feel at home at all with the type of service we received. We walked there just to relax a bit and just get some air, we thought we'd go swimming. Guess what? The pool was grass green and just very dirty. It totally put us off and we were so looking forward to swimming. We then kept our hopes high and went to the reptile park. My becoming, I have never been so uncomfortable. Half of the snake cages' windows/glass were cracked. The spiders are kept in plastic drawers we didn't even open the drawers. There was one snake hanging dead from a branch. And the worst of all are the 3 m long crocodiles that are only fenced off with mesh wire. If they wanted to I have no doubt they will get through it. We felt so unsafe and uneasy that we got out of there in a hurry. We then make the difficult decision to stay because it was so expensive and I would lose a lot of money if we just went. The next morning was the breakfast, we then had to share a table with a family from another room. They don't have enough tables to give each room one. Again feeling so uncomfortable and awkward around the table with people we have never seen before. I was so angry. The view on the porch looks like someone's backyard, not a nice view at all. It was said on the website that there is undercover parking, although it is true there was not enough undercover parking for all the cars. I had to park my car outside in the sun. Nobody is Afrikaans like the website mentions. The pictures and marketing of the place is a bribe, if I could give them a score out of 10 it would be an honest 2. The place is not worth it, it was an absolute flop. We will never see the place again.

Baie swak en onprofessioneel, glad nie die geld werd nie. Toe ons daar aankom het dit al bietjie lae-klas gelyk, ons het toe in die lodge ingegaan by reception om ons in te boek, die vrou Magda sê toe vir ons dat ons 'n dag vroeg is, ons het duidelik al ons papiere wat die datums stel. Sy sê toe na 'n ruk ons moet nie worry nie, alles is fine. Sy boek ons toe in Kamer 1 in, ek sal punte onder stel waarmee ons nie gelukkig was nie. Die badkamer was nie en suite soos dit belowe was op die blad nie, ons moes 'n badkamer gebruik wat anderkant die gang was, ek was heelpad bekommerd dat iemand anders in die lodge die badkamer gebruik as ek wou in gaan. Die ketel het nie eers 'n plug naby die tafel nie, ons moes die ketel op die grond sit waar die enigste plug in die kamer was, my meisie moes ook op die vloer gaan sit om haar hare te gaan doen. Daar is nie eers 'n plug by die spieël nie. Toe ons inboek sê die vrou daar is nie 'n TV nie soos wat belowe was op die blad. Sy sê toe sy sal plan maak om een te kry. Ons wag toe in die kamer nadat ons ons bagasie uitgepak het, Magda kom toe met 'n TV aan en ek help hulle maar toe om die TV te mount na 'n gesukkel. Op die oomblik wou ek my goed pak en net ry, want dit is so onprofessioneel en ons het glad nie tuis gevoel met die tipe diens wat ons ontvang het nie. Ons loop toe maar om bietjie te gaan ontspan en net lug te vat, ons het gedink om te gaan swem. Raai wat? Die swembad was grasgroen en net baie vuil. Dit het ons totaal afgesit en ons het so uitgesien na swem. Ons hou toe ons hoop hoog en gaan na die reptile park. My word, was ek nog nooit so ongemaklik nie. Helfte van die slanghokke se vensters/glas was gekraak. Die spinnekoppe word in plastieklaaie gehou ons het nie eers die laaie oopgemaak nie. Daar was een slang wat dood gehang het aan 'n tak. En die ergste van als is die 3 m lange krokodille wat net met ogiesdraad omhein is. As hulle wou het ek geen twyfel hulle sal daar deur kom. Ons het so onveilig en onrustig gevoel dat ons toe met 'n spoed daar uit is. Ons neem toe maar die moeilike besluit om maar oor te bly omdat dit so duur was en dat ek baie geld sou verloor as ons net gegaan het. Die volgende oggend was toe die ontbyt gewees, ons moes toe 'n tafel deel met 'n gesin van 'n ander kamer. Hulle het nie genoeg tafels om vir elke kamer een te gee nie. Weereens so ongemaklik gevoel en awkward om die tafel met mense wat ons nog nooit tevore gesien het nie. Ek was so kwaad gewees. Die uitsig op die stoep lyk soos iemand se agterplaas, glad nie 'n mooi uitsig nie. Daar was gesê op die webtuiste dat daar onderdakparkering is, alhoewel dit waar is daar was nie genoeg onderdakparkering vir al die karre nie. Ek moes my kar buite in die son stop. Niemand is Afrikaans soos die webtuiste mention nie. Die foto's en marketing van die plek koop 'n mens om, as ek hulle 'n telling kan gee uit 10 is dit 'n eerlike 2. Die plek is nie die moeite werd nie, dit was 'n absolute flop. Die plek sal ons nooit weer sien nie.

This review has been automatically translated using Google.

Cleanliness

2.0

Service

1.0

Location

2.0

Safety

1.0

Value for money

1.0

Room stayed in

Standard Lodge Room

Andries V

Short stay ⋅ With partner

5.0

Oct 2018

Nice! Good service, clean, beautiful. Nice place.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Lodge Main Room

Mark M

1 night stay ⋅ With friends

5.0

Jun 2018

Very comfortable and quiet with everything you need. See rating.

This review has been automatically translated using Google.

Cleanliness

5.0

Service

5.0

Location

5.0

Safety

5.0

Value for money

5.0

Room stayed in

Acacia Tree Chalet

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Phezulu Safari Park

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