Sani Lodge & Cottages
15 reviews
Lodge
Reviews
Cleanliness
4.4
Location
4.7
Value for money
4.3
Service
4.4
Safety
4.6
Gideon B
Short stay ⋅ With partner
5.0
Jan 2025
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Gideon,
Thank you for your rating and feedback from your stay in Mountain View Aloe Cottage 4 sleeper. We are so happy that the facilities and amenities were to your satisfaction.
Kind regards,
Simone and the Lodge team
Robin V
1 night stay ⋅ With friends
5.0
Dec 2024
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Robin,
Thank you for your feedback. It is most important to us. We are delighted that you found the important aspects of your stay to your satisfaction.
Kind regards,
Sani Lodge team
Coleen S
Short stay ⋅ With friends
5.0
Nov 2024
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Davis,
Thank you for your review and feedback.
Kind regards,
Sani Lodge
Ranelda A
1 night stay
5.0
Aug 2024
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Ranelda,
Thank you for your feedback and review. Thank you also for supporting a Fair Trade Tourism establishment.
Kind regards,
Sani Lodge team
Riaan L
Short stay ⋅ Family with teenagers
5.0
Jun 2024
This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Riaan,
Thank you for your review and rating. It is most appreciated. We look forward to hosting you again.
Kind regards,
Sani Lodge
Davis M
Short stay ⋅ With partner
4.8
Nov 2024
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
View host response
Simone
Sani Lodge & Cottages
Dear Davis,
Thank you for your feedback on your stay. We are delighted that you visited our place in the Drakensberg mountains. Our land borders directly on to the Drakensberg Park World Heritage Site, affording guests the privilege of direct access to several hikes to waterfalls, mountain peaks, rivers and pools.
Kind regards from Simone and our team of staff.
Marietjie F
Short stay ⋅ With partner
4.8
May 2024
Cleanliness
5.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
5.0
View host response
Simone
Sani Lodge & Cottages
Dear Marietjie,
Thank you for your rating and feedback of your stay here. We appreciate it.
Kind regards,
Sani Lodge
Karin S
Short stay ⋅ With partner
4.8
Apr 2024
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
View host response
Simone
Sani Lodge & Cottages
Dear Karin,
Thank you for your review and rating of your stay at our Fair Trade Tourism accredited establishment. Fair Trade is a member of the Global Sustainable Tourism Council. Waste separation is one of many of our Responsible Tourism practices. Here are the others:
- Solar electricity generation: 60 solar photovoltaic panels generate up to 30KW of electricity and we have 6 batteries for storage. This ensures a steady supply of electricity despite the difficulties ESKOM may be experiencing.
- Energy saving measures via gas stoves for cooking, gas hot water systems in high use areas, low wattage light bulbs everywhere, appeals for guests and staff to switch off lights and heaters when not in use, laundry washed in cold water and dried in the sun when possible.
- Water usage minimisation by installation of smaller shower heads, tour vehicle cleaning with buckets of water instead of hosepipes, education of staff and guests on measures they can take to reduce water; Indigenous gardens that never need to be watered.
- Waste minimisation by avoiding single use plastics in purchasing inputs – you will notice we do not supply individually wrapped toiletries to minimise packaging, purchasing in bulk, purchasing unwrapped vegetables and fruit, reusing glass jars for jams and plastic for plants, using boxes and bags for shopping to avoid plastic bags.
- Waste management. Our local municipality has a transfer station in Himeville where the Bazamile Waste Co-operative separates and sends waste for recycling. We assist by separating our waste stream at source before delivering to the Co-op to maximise what can be recycled. Asking guests to assist with separation at source is an important part of our strategy, both in terms of effectiveness and education.
- Membership of WESSA (The Wildlife and Environment Society of South Africa) and the Southern Drakensberg Honorary Officers of Ezemvelo KZN Wildlife, where we assist with environmental education, alien plant eradication, litter prevention and picking up waste on the Sani Pass.
- Fair and equitable employment policies. Most of our staff have been with us for an average of 10 to 20 plus years, and risen through the ranks to positions of authority. We are very proud of this process and those who have followed this path!
- Community involvement and support. In addition to our local Kwa Pitela community and the primary school there, our tours into Lesotho have pioneered ground-breaking community tourism methods recognised by the African Responsible Tourism Awards, Lesotho Tourism and South Africa Tourism. Using a model of growing small scale tourism businesses run by service providers to our tours, and the fair and negotiated payment for services rendered, has led to tourism bringing real benefits to a remote part of Lesotho.
Kind regards,
Sani Lodge
Luke M
Short stay ⋅ Individual traveller
4.4
Mar 2024
Cleanliness
4.0
Service
4.0
Location
5.0
Safety
5.0
Value for money
4.0
View host response
Simone
Sani Lodge & Cottages
Dear Luke,
Thank you for your feedback.
The WiFi we had installed for the common room was not strong enough and it turned out to be too erratic sadly, so it remains only available at the restaurant and bar.
Kind regards,
Sani Lodge team
Christo V
1 night stay ⋅ With partner
3.0
Dec 2024
This review has been automatically translated using Google.
Cleanliness
3.0
Service
1.0
Location
4.0
Safety
4.0
Value for money
3.0
View host response
Simone
Sani Lodge & Cottages
Hello Christo,
Thank you for your review. As we take feedback seriously, we conduct research prior to submitting a reply.
The restaurant – which is separate to the Lodge – offers breakfast from 7.30 am to 10 am (at peak times) and from 7.30 am to 9 am (off-peak times). Dates during school holidays, public holidays, and weekends in summer and December are considered peak times. Your date of stay ticked all those categories, meaning that it was a peak time. Guest demand during peak time is for breakfast to finish later to allow them to sleep in. The restaurant caters for this need by laying out a buffet table and taking orders from Sani Lodge guests, as well as from people from Underberg and Himeville, for breakfast that lasts up to 10 am. Guests are advised to put their order in for a takeaway packed lunch the night before so that staff can prepare these before breakfast begins the following day. After 10 am, the menu is open for orders. If breakfast is still going on due to the peak time guest demand, this may be extended to 10.30 am. It is perfectly reasonable and common practice for restaurants to have set times for serving breakfast, during which it is not possible to order something else off a menu.
Our research revealed from the restaurant staff that you requested items off the menu to take away with you between 7.30 and 10 am whilst you were eating breakfast. As this was not possible owing to the kitchen being busy with cooking breakfasts, they did offer you a packed lunch alternative, which you did not accept. We apologise if you felt offended by the lunch menu not being available until after 10 am. We ask that you be considerate of the policy, understand its reasons, and realise that if menu orders were taken during breakfast, it would delay all the other customers' breakfast orders. The staff are renowned for their good food, friendliness, and for going the extra mile to assist patrons.
The restaurant does serve all meals including dinner (advance booking required) to correct your statement of only serving breakfast.
Kind regards,
Sani Lodge team
Meet your host
Take a look at the host’s track record.
4.5/5
Simone Verified
Properties 1
Reviews 15
On LekkeSlaap 3 years
- Capacity: 27 people
- All ages welcome
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Check-in: 14:00 to 19:00
Check-out: 10:00 - Address: 10.5 km along the Sani Pass Road, Mkhomazi Wilderness Area, Underberg, 3257, KwaZulu-Natal
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TGCSA rating:
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