Hi Vince,
Thank you, I appreciate your rating and review as well as the criticisms which have already been applied to make constructive changes.
On the noise issues, the below are in process:
Illegal nightclub - Legal proceedings have been in motion for almost a year now against the nightclub by the Body Corporate of the Barracks, and it has reached the point where the City of Cape Town and the Liquor Board tribunal are involved to resolve.
The Central Ventilation unit: After your initial complaint, the installer was contacted and has inspected the unit and found it to be operating as it should. He acquired sound testing equipment and is returning on Monday 24 February to conduct a sound test after which he will advise on a solution.
The door - We are in the process of testing sealing solutions around the door frame and below the door. This should be implemented within the next month.
The unit is fitted with a beautiful Bosch microwave; you might have mistaken this for an oven due to it being installed under the counter.
Regulation around the pool area is strict, yes, but please bear in mind this is to ensure the safety and sanity of all our guests as open areas pose serious safety risks, and noise disturbances should they not be controlled.
I would like to invite you back once the concerns raised have been resolved and am willing to offer you a night's stay at no cost with your next booking.
Regards,
Willem