Dear Joel Amberson
Thank you for taking the time to share your feedback about your recent stay at our property. We take all reviews seriously and appreciate the opportunity to address your concerns.
First and foremost, we apologize for the inconveniences you experienced during your stay. We strive to ensure that our guests have a comfortable and enjoyable experience, and we are sorry that we fell short of your expectations.
We acknowledge that there were issues with the maintenance of the property, and we did our best to resolve them promptly. In addition to fixing the issues you reported, we also issued a refund as a token of our apology for the inconveniences caused.
Regarding the front door, we made you aware prior to your arrival that it would be temporarily out of order. We apologize if this caused any inconvenience during your stay.
As for the fireplaces, they were fully functional, but we understand that operating them may have been challenging for you. We apologize if this led to any confusion or .
We value your feedback and will use it to improve our property and the experience of future guests. We hope to have the opportunity to host you again and provide you with a better experience in the future.
Once again, we apologize for any inconvenience and appreciate your understanding.
Warm regards,