Hi Henrietta and thank you for the review
With regards to the hot water I have never had a problem or complaint prior to your stay or since, I use the same water for my shower and it was more than hot enough so am not sure what went wrong in your rooms, I will investigate and revert.
On the site of Umhlanga Lodge it clearly states that the spare bed in your room was a sleeper couch and folds into a 3/4 bed, so if it was misleading I once again sincerely apologize. (perhaps you did not unfold it, I was onsite and would gladly have assisted had you have told me, it is simply a matter of pushing the back forward and then folds down.
Once again on our website and advertising, we do not offer the jacuzzi as an option to our guests, so it was never an option either way and unfair to post it as such.
I have an abundance of crockery on site and had you requested more it would gladly have been given to you.
I am a tad confused because every morning and evening I asked if everything was ok and you said everything was perfect, but be that as it may, i am truly sorry that you did not enjoy your stay with us.