Urban Oasis at Four Seasons
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4/5
Gerhart Geverifieer
Eiendomme 4
Resensies 67
Op LekkeSlaap 5 jaar
Opsomming van Resensie
Octavia A - Aug 2024
Algehele gradering
Wonderful stay.
Judy J - Aug 2024
Algehele gradering
Great location.
Jon F - Jun 2024
Algehele gradering
Lovely stay.
Althea D - Apr 2024
Algehele gradering
Visiting Cape Town is always giving.
Anonieme gas - Jun 2024
Algehele gradering
Neels B - Feb 2024
Algehele gradering
Moeilike tyd.
Anonieme gas - Apr 2024
Algehele gradering
Gerda L - Feb 2024
Algehele gradering
Die area is onveilig.
Urban Oasis at Four Seasons se terugvoer
Good day Gerda, we are of course very disappointed by your review, especially because we cannot understand it at all. The area is one of the safest in the entire city with excellent security in the building itself, strict access control and CCTV coverage. With the main police station a mere 50 meters away and Parliament and their protection unit around the corner, we are glad to confirm that we have never had an incident in the more than 8 years we manage our apartments there. We are sad to see that despite all of the above security measures in the area you felt so unsafe that it prompted such as devastating review of our accommodation by yourself.
We are always trying to make our guests as comfortable as possible but have to accept that inner city living is not for everybody.
Tracey H - Des 2023
Algehele gradering
Awesome view, excellent location.
Urban Oasis at Four Seasons se terugvoer
Hi Tracey, thanks for the feedback and compliments. We are glad you enjoyed your stay with us and hope to welcome you back soon.
Hector D - Jul 2023
Algehele gradering
Moes in middestad wees om paspoort op te tel by dept binnelandse sake.
Jon F - Apr 2023
Algehele gradering
Lovely stay.
Benita N - Mrt 2023
Algehele gradering
Asemrowend.
Urban Oasis at Four Seasons se terugvoer
Hi Benita, thanks for the feedback and apologies for the confusion at check-in. We offer 24-hour check-ins and can only do so when we have a reception desk that is open 24 hours, which is not the case in the properties where our apartments are located. We will try to be clearer about the check-in procedure so that we can avoid a re-occurrence.
We are happy you enjoyed your stay after the check-in issue was addressed and hope to see you again in the future.
Thanks again for your support.
Melshir F - Jul 2023
Algehele gradering
Very clean. Well equipped.
Schalk V - Des 2023
Algehele gradering
Lekker met 'n paar teleurstellings.
Lees meerUrban Oasis at Four Seasons se terugvoer
Hi Schalk, we wish you had told us during your stay if anything was wrong with the towels or curtains. We keep plenty of spares and would have, of course, addressed it. We are sad that you did not enjoy your stay as much as we would have wished you had.
Carol-anne V - Jun 2023
Algehele gradering
Dis duur vir wat jy kry.
Lees meerUrban Oasis at Four Seasons se terugvoer
Hi Carol-Anne,
We are sad that you did not enjoy our apartment as much as we are striving for.
As we have no control over the communal areas of the apartment building (signage and design of the corridors) we want to respond to the issues raised directly related to the apartment and service.
While we do regular inventory, we dont always pick up items that went missing and all we can do is to apologize for this, we have of course used your feedback to replace the missing items. We are not sure how we can improve on the issue with the duvet, all our beds are either Queen or King size with the matching mattresses and bedding / linen.
For the benefit of our future guests who read this review: Should anything in the apartment be missing or not being to your satisfaction, please just let us know during your stay and we will immediately sort it out, we are only 3 minutes away from the apartment building.
Anonieme gas - Jan 2023
Algehele gradering
Willem V - Mrt 2023
Algehele gradering
Nie weer nie.
Urban Oasis at Four Seasons se terugvoer
Hi Willem, we are sorry to see that you did not like our service and while we wish that we had been able to meet your expectations, we take this opportunity to set the record straight for the benefit of our future guests:
We could not check you in earlier than our normal check-out time, but we also did not check you in late.
You enquired about a 07.00 transfer to a location 3.7 km away and we submitted the costing of our shuttle service and also offered to simply book an Uber for you as an alternative. Again, we are sorry we could not make this stay an enjoyable one but we will of course, keep on trying.
Kobus M - Sep 2023
Algehele gradering
Vensters het gelek en vloer was papnat.
Urban Oasis at Four Seasons se terugvoer
Good day Kobus, we are very sad to see that you did not enjoy your stay with us at all.
Your stay was during the night where the CBD had the heaviest rainfall in over 20 years and this was combined with 75 km/h winds. And yes, the panoramic window was leaking and yes, we could not do anything as it was too windy to open the window and fit new seals, however, we did fix it the next day.
All we can do at this stage is to apologize, we were simply not prepared for that kind of storm.
Sandra T - Mrt 2022
Algehele gradering
Genotvol.
Urban Oasis at Four Seasons se terugvoer
Good morning Sandra, thanks for the review, we are happy you enjoyed your stay with us. Our hotel is only 3 minutes away and we are always happy to bring more towels or anything else that might be required. Please let us know next time and we hope to see you soon again, thanks again for your support
Ilze B - Apr 2022
Algehele gradering
Netjies en geskik vir 'n kort verblyf.
Urban Oasis at Four Seasons se terugvoer
Hi Ilze, thanks for the review, great to see that you enjoyed your stay with us. We are looking after 5 apartments in this property and the photos we display on our listing is a compilation of all 5 apartments. as they are very, very similar in size, lay-out and furnishings, we have grouped them under 1 listing.
Wynand D - Mrt 2022
Algehele gradering
Baie great en sal definitief weer boek vir my volgende vakansie.
Urban Oasis at Four Seasons se terugvoer
Hi Wynand, thanks so much for the review and we hope to see you soon again.
Jaco L - Feb 2022
Algehele gradering
Was mooi uitsig.
Nastasja P - Mrt 2022
Algehele gradering
Teleurgesteld.
Urban Oasis at Four Seasons se terugvoer
Hi Nastasja,
We are managing 5 apartments in the Four Seasons Building, 2 of which are studios (open plan) and 3 are 1 bedroom apartments. The photos we display are accurate for each apartment, but are of course a compilation of all 5.
So the apartment you booked will only match some of the photos, not all of them as there are 5 different ones.
Sorry we could not meet your expectations, we will try to make it clearer that there are indeed 5 apartments, all similar in size and furnishings, but differ in lay-out.
Jeanne-marie D - Mrt 2022
Algehele gradering
Gemiddeld - gerieflik, skottelgoed word gewas, alles wat nodig het, beskikbaar in woonplek.
Urban Oasis at Four Seasons se terugvoer
Hi Jeanne Marie, sorry for the communication issue. We will in future send emails and phone messaging to make sure this does not happen again. We are glad you enjoyed your stay otherwise
- Gratis kansellasie tot 1 week voor jou verblyf!
- Kapasiteit: 10 mense
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Inkloktyd: 15:00 tot 23:00
Uitkloktyd: 10:00 - Adres: Buitekantstraat 47, Zonnebloem, Kaapstad, 7925, Wes-Kaap
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