Vaal Delta - Lakeview on Vaal
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Kyk 'n bietjie na die gasheer se rekord.
2.9/5
Esme' Geverifieer
Eiendomme 1
Resensies 10
Op LekkeSlaap 7 jaar
Opsomming van Resensie
Letitia D - Mei 2023
Algehele gradering
Vriendelike diens.
Vaal Delta - Lakeview on Vaal se terugvoer
Thank you so much. It is so gratifying to have people hosted by ourselves enjoying themselves.
You are most welcome anytime - just remember to call first, outside our winter operating hours which are normally only weekends. But we do offer 'dining on demand' anytime, by prior arrangement.
All the best to you and yours.
Natasha E - Mei 2023
Algehele gradering
Esme made everyone feel at home. Good communication.
Anonieme gas - Jul 2023
Algehele gradering
Andre O - Mei 2023
Algehele gradering
Terrible. False advertisement. Place not the same as description.
Lees meerStefan V - Jan 2023
Algehele gradering
Worst place ever!
Lees meerVaal Delta - Lakeview on Vaal se terugvoer
Good day, Stefan
Thank you for the feedback of your booking experience.
There was no mention of the issues while your stay as they could have been addressed immediately. The complete description of the accommodation and facilities is shown for guests to read and to get an idea of the property.
The access doors, our design on the complex's top floor, are modular so the doors are double, inter-leading accesses so we can open them where necessary when we have a large group or family booking.
Kind regards
Corlet W - Jul 2019
Algehele gradering
Valse advertensie. Lyk glad nie soos foto's nie.
Vaal Delta - Lakeview on Vaal se terugvoer
Thank you for your constructive criticism, we are sorry that you seem disappointed in your stay.
We are surprised at your value for money comment as the apartment accommodates 6 but you were only 4 but could of increased your numbers at no extra cost (we also gave a 30 % discount and charged for no extra electricity). We are, however, unclear about your specific comment about the photos of Tree Tops - which you insisted on staying in despite our offer to upgrade you to the penthouse apartment at no extra cost. The reason for our offer was due to the uncharacteristically icy weather we experienced last weekend. Perhaps the weather also contributed to your low rating of 'location', since we are right at the water which, as was the case last weekend, has it's down side! However, your rating re security is our biggest concern as we are proud to advertise that while it's impossible (especially in SA), to be crime-free, we at Vaal Delta have had zero reports of crime.
We would be pleased if you could clarify.
Many thanks.
Elmarie L - Feb 2019
Algehele gradering
Glad nie tevrede nie.
Vaal Delta - Lakeview on Vaal se terugvoer
We were sorry to hear about your disappointment in our jacuzzi and you may look forward to a full refund for payment thereof.
It is a very large jacuzzi, especially for just two people. That amount of water may take a long time to heat if the weather changes, as it did last weekend.
Different people like to jacuzzi at different temperatures so room temp in summer is often adequate. As I said, in this case, your water would have felt cooler when the weather changed than what it was in fact. (We checked the thermostat the following day and warmed the water to 30 degrees. We noted from your electricity usage that the jacuzzi wasn’t run for the extended period that is required when it gets cold, although we admit it’s sometimes difficult for guests to gauge when they are unfamiliar with that specific jacuzzi operation. We will now produce an instruction sheet for future visitors.
We did leave it set to room temp as you arrived during the daytime and, no, generally we are not available thereafter as your apartment is fully self-catering.
Unfortunately, you only stayed for one night, we generally recommend minimum two nights to minimize such experiences and maximize enjoyment of stay, especially when we are having a festival as was the case during your weekend.
Elné S - Des 2018
Algehele gradering
Die akkommodasie het nie aan my behoeftes voldoen nie.
Monki F - Mrt 2018
Algehele gradering
Ontspanned.
Vaal Delta - Lakeview on Vaal se terugvoer
Hi Monique,
Your were fab guests, it was such a pleasure to have you stay, time just too short, and we love William. Your darling son
Hope to see you again soon, you all looked so relaxed when you left.
Regards,
Esme Clark
Jennie G - Jan 2018
Algehele gradering
Pragtige uitsig en rustige atmosfeer.
Vaal Delta - Lakeview on Vaal se terugvoer
Thank you for your constructive comments, and apologies for any inconvenience. As I remember you were to stay in Cozy Corner, another one of our units, but we had some problems with the Jacuzzi, so we welcomed you to a bigger unit, Tree Tops. Each of our units are different and have a variety of themes and, indeed, Tree Tops is old fashioned, decorated with oil painted seascapes in elaborate frames and penciled wildlife sketch Litho prints. It also houses a variety of antique furnishings. Some people love it, and some hate it.
I do recall that you noted the cleaning of the braai utensils had been overlooked, I replaced these with brand new ones.
I didn't know about the basin, sorry, that's unforgivable. I can only say in our defense that we had reached the end of a hectic season during which we had been somewhat distracted by unusually severe weather conditions, hence the problem with your original Jacuzzi.
As to your query regarding salt and pepper, toiletries, and towels, we are strictly self-catering and we don't supply these.
Your electricity query, we do make it clear in the preamble that this is limited in order to control excessive Jacuzzi usage.
- Kapasiteit: 19 mense
- Alle ouderdomme is welkom
-
Inkloktyd: 14:00 tot 19:00
Uitkloktyd: 12:00 - Adres: Waverleystraat 36, Vaal Dam Waterfront, Deneysville, 1932, Vrystaat
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