Bishops Lodge & Whaler's Inn

1 resensie

Lodge

Resensies

3.6/ 5

Gebaseer op 1 resensie

Goed

Netheid

3.0

Ligging

5.0

Waarde vir geld

3.0

Diens

2.0

Veiligheid

5.0

Babalwa O

Kort verblyf ⋅ Gesin met klein kinders

3.6

Nov 2024

A bit disappointing for the rate we paid. The room we were staying in was facing the gym, which was not great. The lady at reception could have put in an effort to place us in a good room as the place was empty. Our bathroom had no extractor fan, which is important for a bathroom with no windows. We had to request towels even though we had indicated how many people would be using the rooms. On one of the days, the towels that were brought into the room were damp. The cleaning staff are really nice and helpful, but early in the morning they are very loud, not considering their guests at all as rooms are not soundproofed. The lady at reception on arrival did not explain how breakfast, lunch, and supper work. The place is located very well, but staff need a lot of training.

Word in die oorspronklike taal vertoon. Sien meer

Netheid

3.0

Diens

2.0

Ligging

5.0

Veiligheid

5.0

Waarde vir geld

3.0

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Sien gasheer se antwoord

Floris

Bishops Lodge & Whaler's Inn

Dear Babalwa. Thank you most kindly for your feedback regarding your stay. As a matter of service, we pride ourselves in delivering the best we have available to our esteemed guests. We apologise profusely for the below expected experience you received. Indeed, we could have actioned your requests better. We will take the matter further with our staff involved with regards to service training. As for your experience, we can offer you complimentary breakfast for 2 people at your next visit to our property. Please refer to this email to ensure your comfort for the next visit. Yours in hospitality. Consulting Manager.