Hi Lynn,
Thanks for your feedback. We value our guests' satisfaction and strive to ensure that our units are comfortable, so I am very sorry that you were not happy with the accommodation.
We have housed countless guests in this unit, and, as you can see from our past reviews, we have always received excellent feedback, so I am very disappointed that the issues relating to the stove and microwave would sour your entire holiday, despite our prompt efforts in resolving these problems.
I would please like to respond as follows: -
I must sincerely apologise as I was not aware that you waited for an hour for your keys, as our check-in is at 3pm. I know on the 30th of December, when you checked in, we moved 2 extra ladies to help clean at this unit, as another guest had checked out on the same morning, and the one cleaner was running late, but I was not aware that you waited for so long? So sorry about that.
On the 31st of December, we received a message from you stating that the stove was faulty and you couldn't cook. On the same day, we sent an electrician to check and he replaced the stove's isolator.
On or around the 3rd of January, sorry, I can’t recall the exact date, you advised that the microwave was making a noise, and we took you a brand-new microwave within an hour or two of receiving the call. The old microwave was later diagnosed and the capacitor had blown and needed to be replaced.
Once again, I sincerely apologise for the inconvenience caused to you and hope we will be able to accommodate you in another unit in the near future.
Regards,
Mandy.