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Newlife Bed & Breakfast

5 reviews
B&B

Reviews

3.7/ 5

Based on 5 reviews

Good
Cleanliness
4.0
Location
2.6
Value for money
4.0
Service
4.6
Safety
3.4
Theresa T
Short stay ⋅ With partner
3.4
Feb 2023

Very friendly staff. Very caring. I felt that the place is not in the best area and for that reason I thought that it was overpriced. The staff, however, were lovely and very caring and wanted to ensure that we were happy. The rooms are very small, but they were clean - a bit of a strange smell - but nothing you can't live with. The owners were nowhere to be seen.

Cleanliness
4.0
Service
5.0
Location
2.0
Safety
3.0
Value for money
3.0
Room stayed in
Double Room
Fiona V
Short stay ⋅ Family with teenagers
2.8
Feb 2023

Disappointing. Four days before our arrival, Cathrine phoned to ask how old my child was and what time we planned on arriving. She messaged again on the day of our arrival to ask what time we planned on arriving. Later the same day Sandra messaged to ask what time we were arriving. Then I was phoned by the agents to find out what time we were arriving. The area was not as expected. The BnB is in a semi-commercial area, in amongst businesses. We arrived at 8 pm and saw people sitting on pavements drinking and homeless people pushing trollies around the neighbourhood. We considered finding alternative accommodation but as it was late and I had already paid in full we decided to go in and give it a chance. Parking was very narrow but fenced off with an electric gate. We were met by Sandra, who was very welcoming. She informed us that we had been "upgraded" from the queen room (queen-sized bed and another bed for my daughter) to two separate rooms; The King (advertised as a king-size bed while it is actually a queen size) and another room next door with a double bed. I was not prepared to leave my 14 yr old daughter in her own room so we decided my husband would sleep in the double room and we would sleep in The King. The King was really nice despite not having a king-size bed. My husband did find his room was not cleaned properly. Unfortunately, when we showered there was no hot water. We requested breakfast at 7 am the next morning. Sandra said she did not know if she would be able to make it so early but she would try. Breakfast was served at 7 am. We were not asked our preferences for how we wanted our eggs done or if we wanted brown or white toast and the "Russian" turned out to be fried Viennas. The coffee was in a Jacobs bottle but definitely not Jacobs. We told Sandra that there was no hot water in either of our rooms and she offered to let us use another room's shower and said they would look into the water issue. We were not given a gate remote and told to just phone Cathrine when we came back later. When we returned in the afternoon we could not get hold of anyone to let us in. I went through the side gate and went to find the lady to let us in. We used different parking that time. The gate there was on manual and was left unlocked during the day. We were told that the hot water was now working. That evening we attended a concert but Catherine had to wait up for us to let us in. We were delayed coming home due to traffic congestion and Catherine phoned us to find out where we were. I felt terribly guilty keeping her up but at the same time, one should feel free to come and go when on vacation. Once again there was no hot water in the showers. On the whole Newlife is perhaps a case of "you get what you pay for" as one of the cheaper BnBs but I definitely don't think it warrants its 3-star AA rating. The three ladies who took turns looking after us were very hospitable and accommodating.

Cleanliness
3.0
Service
3.0
Location
1.0
Safety
3.0
Value for money
4.0
Room stayed in
Queen Room
Serena
Newlife Bed & Breakfast

Dear Fiona, First and foremost I'd like to thank you for coming to our Guest house. I'd like to apologize for everything that you were not happy about. The reason for our staff to keep on messaging you on WhatsApp was that they wanted to make sure what time you were checking in because on your booking you didn't state if it was ''7am'' or ''7pm'' so we are really sorry. We also apologize about the gate remote, in our guest house we have a policy that says you need to pay a deposit of R200 for security reasons, we don't give our guests a remote at night because we once had an incident before where a guest stole from us. Also about the king room, the bed is not actually the king size it is the queen bed, we are sorry we should have explained this to you. About the breakfast, the lady who was serving you says she explained everything to you including the viennas. We also had minor issues with the geyser but we managed to fix the problem, really sorry for any inconvenience. We Really apologize for everything, and we also thank you for letting us know. It will surely help us in the future to do better. New life working Team Fortunate

Liewe Fiona, In die eerste plek wil ek u bedank dat u na ons Gastehuis gekom het. Ek wil graag om verskoning vra vir alles waaroor jy nie gelukkig was nie. Die rede vir ons personeel om aan te hou om vir jou boodskappe op WhatsApp te stuur, was dat hulle wou seker maak hoe laat jy inklok, want op jou bespreking het jy nie gesê of dit ''7am'' of ''7pm'' is nie, so ons is regtig jammer. Ons vra ook om verskoning oor die hekafstandbeheer, in ons gastehuis het ons 'n beleid wat sê jy moet 'n deposito van R200 betaal vir sekuriteitsredes, ons gee nie vir ons gaste 'n afstandbeheerder in die nag nie want ons het een keer 'n voorval gehad waar 'n gas by ons gesteel het. Ook oor die koningkamer, die bed is nie eintlik die koninggrootte nie dit is die koninginbed, ons is jammer ons moes dit vir jou verduidelik het. Oor die ontbyt sê die dame wat jou bedien het sy het alles vir jou verduidelik, insluitend die viennas. Ons het ook klein probleme met die geiser gehad, maar ons het daarin geslaag om die probleem op te los, regtig jammer vir enige ongerief. Ons vra regtig om verskoning vir alles, en ons bedank ook dat jy ons laat weet het. Dit sal ons sekerlik in die toekoms help om beter te doen. Nuwe lewe werkende span Gelukkig

This review has been automatically translated using Google.
Sithabile M
Short stay ⋅ On business
4.4
Aug 2018

Enjoyed my stay at Newlife Bed & Breakfast. It was a lovely place to stay and I was impressed with the staff. They made our stay very pleasant. Thank you.

Cleanliness
5.0
Service
5.0
Location
3.0
Safety
4.0
Value for money
5.0
Room stayed in
Twin Room
Anonymous Guest
Short stay ⋅ On business
3.2
Sep 2018

Cleanliness
3.0
Service
5.0
Location
2.0
Safety
2.0
Value for money
4.0
Room stayed in
Twin Room
Room stayed in
Double Room
Serena
Newlife Bed & Breakfast
Dear Henry, Thank you for staying with us and taking your time to write a review. We serve private parking for our guest to ensure full safety for your vehicles. The parking is just a building away from the main bed and breakfast. Regards, Newlife Bed & Breakfast Crew
Debbie V
Short stay ⋅ With partner
4.8
Jan 2017

Comfortable accommodation, good treatment and good service. Without any problem. They were very helpful. Place is neat and food outstanding. Can pay some attention to their parking.

Gemaklike verblyf, goeie behandeling en goeie diens. Als was sonder 'n probleem. Hulle is baie hulpvaardig. Plek is netjies en kos uitstekend. Kan dalk net aandag gee aan hul parkeergeriewe.

This review has been automatically translated using Google.
Cleanliness
5.0
Service
5.0
Location
5.0
Safety
5.0
Value for money
4.0
Room stayed in
Twin Room
Serena
Newlife Bed & Breakfast

Dear Debbie, We appreciate your feedback regarding our parking. Thank you for the stunning review and trust you had a safe journey back home.We hope to receive you again in the near future. Warmest regards, NewLife B&B Crew

Liewe Debbie, Ons waardeer jou terugvoer oor ons parkering. Dankie vir die pragtige resensie en vertrou dat jy 'n veilige reis terug huis toe gehad het. Ons hoop om jou in die nabye toekoms weer te ontvang. Hartlike groete, NewLife B&B Crew

This review has been automatically translated using Google.

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Properties 1

Reviews 5

On LekkeSlaap 8 years

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per night, for 2 ppl
5 reviews
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  • Capacity: 11 people
  • All ages welcome
  • Check-in: 10:00 to 23:00
    Check-out: 12:00
  • Address: 21A 10th Avenue, Edenvale, 1610, Gauteng
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https://travelground.imgix.net/AAEAAQAAAAAAAAAAAAAAJDMzZmRhZWE4LTFlMGUtNGZjNS04ZTMxLThlODJlMWZmMjZkNw?w=1440&h=960&fit=crop&auto=enhance,format,compress&q=80 from R750 per night, for 2 ppl 5 5 1 4 21A 10th Avenue Edenvale 1610 Gauteng 021 201 8901 10:00-23:00 12:00 -26.14759 28.15761

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