On The Rocks @ E

1 review

Self Catering

Reviews

3.8/ 5

Based on 1 review

Good

Cleanliness

3.0

Location

5.0

Value for money

4.0

Service

2.0

Safety

5.0

Carene H

Short stay ⋅ With partner

3.8

Feb 2025

Beautiful area - house needs maintenance. The location is beautiful. The house needs some maintenance - walls peeling - water damage, corner round fell off and has not been replaced. Handle on the outside door came off. The electricity went off - instead of letting tenants know that it's been reported and is a public supplier issue - there was no communication from the rental agent - when I asked, yes, it's off, been reported. Kitchen smells like no one has been living there for a couple of months. The bed in the most beautiful room was not comfortable at all. No TV. Had to check in - but the office was closed - the lady had an attitude with me that she did not load me on the intercom, so had to give me a pin. Not a smooth experience. WiFi was good.

Cleanliness

3.0

Service

2.0

Location

5.0

Safety

5.0

Value for money

4.0

View host response

John

On The Rocks @ E

Dear Carene, Thank you for taking the time to share your feedback about your recent stay at our holiday home. We apologise for the issues you encountered and appreciate you bringing them to our attention. We're glad you enjoyed the beautiful location, and we're sorry that the property's maintenance and cleanliness did not meet your expectations. We take all concerns seriously and will address the maintenance issues, including the peeling walls, water damage, and broken handle, as soon as possible. Regarding the electricity outage, we apologise for the lack of communication. We will ensure that our rental agent provides timely updates on any issues that may affect our guests. We're sorry to hear that the kitchen had an unpleasant smell and that the bed in the main room was not comfortable. We will take steps to improve the cleaning and maintenance of the property. Thank you for your patience and understanding. We hope to have the opportunity to welcome you back to our holiday home in the future. Best regards, Valentina and John