Villa Med 62

1 review

Self Catering

Reviews

3/ 5

Based on 1 review

Cleanliness

1.0

Location

3.0

Value for money

4.0

Service

3.0

Safety

4.0

Craig K

Short stay ⋅ Family with young children

3.0

Feb 2024

Uncomfortable and not expected. Instructions for aircon are displayed in the lounge area, but no aircon; an extractor fan in the main bathroom is covered in years of dust, the lace curtains are dirty with holes in some and mildew on others; the light fixture on the verandah is covered in dust; drains in kitchen sink omitted foul odours; very noisy neighbours in unit 63, and despite many complaints to Ballito Accommodation with promises of the caretaker sorting it out, nothing happened. The guests shouted and screamed late into the night and also once at 3 am on Sunday.

Cleanliness

1.0

Service

3.0

Location

3.0

Safety

4.0

Value for money

4.0

View host response

Ballito Accommodation

Villa Med 62

Good day, We sincerely apologise for the inconvenience you experienced during your stay. We take your feedback seriously and will address these issues immediately. Our team will investigate the air-conditioning, extractor fan, curtains, light fittings, and kitchen sink drains to ensure they meet our high standards. Additionally, we will reevaluate our approach to handling noise complaints to prevent such disturbances in the future. We appreciate your input and are committed to enhancing our guests' experience. Kind regards, Dayle

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