Thank you for your review.
Firstly when clients are booked in, we ask them to immediately report anything they need or found wrong.
No animals are allowed into the Unit, and even Big rottweiler are locked away from guests. and are not able to climb the steps when we are alone. This is a puzzle for me, for any animal hair.
The uncle regularly came to ask if everything was in order. If you need something, and or if something is wrong. At all times you said everything was excellent.
We keep a stack of wheels for the sliding door because we are used to people walking with full force the door off the tracks. once even out of the frame, He is used to fixing it within seconds. We would have fixed it, if it had been reported to us, but found it that it did not want to open when we wanted to go and clean.
Wi-Fi we all had the same problem throughout SA with the damaged cables under the sea, it was brought to your attention, and also explained to you, should there be load shedding, how to reboot Wi-fi.
Even when you booked for 4 people and 6 arrived., we even offer. extra bedding and mattresses, but you said the children would be sleeping with you. Most places would have to charge you full price for the additional children.
Yes, we did find a couple of black spots in the grouting the next day, it was all cleaned, and grouted.