Hi, Eltricia
I am baffled. In your WhatsApp message after your departure, you thanked me for your stay, and I never even suspected that you were unhappy about your stay. You never complained to me or the office that the flat was smelly and the dishes were dirty. I thought you were happy with the accommodation. If you had complained, we would have immediately addressed the problem. Why did you stay for 6 days without complaining about the cleanliness of the flat but were quick to complain about the people taking your parking space? It just doesn't make sense.
I confirmed that there was a problem with other persons illegally parked in your parking space. This behavior of some people is unfortunately a problem, and I plan to construct some kind of obstacle to prevent such illegal parking. It is, however, confirmed that the office always assisted you with alternative under-roof parking while trying to identify the culprit. I apologize for that.
I contacted the office, and they assured me that there was toilet paper in the flat. However, we do not provide towels, as per our advertisement on the website, as well as our terms and conditions.
The lady from the office who oversees the cleaning of the flat, as well as many other flats in the building, denies your allegations regarding the cleanliness of the flat. The reviews on the other flats she was responsible for were very positive. Why would she clean all the other flats properly but not this one?
It is confirmed that on your arrival I did not receive any confirmation from the booking platform that you had paid the balance of your booking. After you sent me proof of payment to them, I allowed you to go in. I only on the following Monday received confirmation from them that you made the payment. That was not my fault but again I apologize for that.
I will conduct a surprise visit to the flat to inspect the cleanliness of the flat.
Kind regards,
Johan